RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to answer the phone regarding queries. I was told when paying for the policy that I would not need to supply evidence of my NCB however I received a mail 2 days later asking for my NCB from my previous insurer. When these were supplied they were not acceptable (schedule sent). I had to contact my previous insurer for confirmation of my NCB - Still waiting to hear if this has been received.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“I spoke to a very efficient customer service agent who new what they talking about, and I was given a very good quote which I accepted”

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Posted 9 years ago

“I have only just received my documents, but the signing up procedure was good ,with the rep being both helpful and professional.Cover and price seem very good.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Your young lady was very helpful and patient and explained anything I needed to know, before I committed to taking out the policy cover.”

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Posted 9 years ago

“Excellent service. Our car insurance has more than halved. The staff are polite and professional.”

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Posted 9 years ago

“Tempted by good offers which were followed up by professional help by phone to seal the deal.”

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Posted 9 years ago

“ON ONLY JUST BECOMING A CUSTOMER WITH YOU I WOULD MAKE A COMMENT RE TELEPHONING AND DID NOT APPRECIATE THE COMMENT ALL OUR LINES ARE BUSY ETC. BUT THIS SEEMS THE NORM NOW WITH ANYTHING RELATING TO A TELEPHONE CALL”

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Posted 9 years ago

“I spoke to Ashley who I found very courteous and helpful. He made me feel very comfortable and it was a pleasure to discuss the details of the policy with him.”

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Posted 9 years ago

“Easy enough to buy your insurance on line although I had difficulty in a in activating my online account. However when I telephoned the helpline I had a very helpful young lady called Megan who talked me through the account activation.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“the young man who dealt with me was most helpful, explained everything to me and made me feel that I was a valuable customer.”

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Posted 9 years ago

“Very pleased with the price and cover. Received a phone call shortly after using a comparison web site. very pleased with the responce and cover given and decided to take out the insurance policy. Only negative was that extra cover on home and contents not explained in depth.”

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Posted 9 years ago

“It was very easy to buy my home insurance.The person I spoke to was very helpful and polite and the policy was very fairly priced. Thank you.”

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Posted 9 years ago

“Easy to do the cover. Just what I wanted”

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Posted 9 years ago

“The lady I spoke to was very helpful. She gave a thorough explanation about things I wasn't sure about. Excellent service.”

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Posted 9 years ago

“I found the process easy ,quick and straightforward many thanks”

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Posted 9 years ago

“Can only comment on my experience when I was researching the market to find a reasonable quote for house/buildings insurance. Rias were streets ahead of the competition. My quote has saved me over £235 compared to my existing insurer, and I have carefully compared like for like. Customer service was welcoming and efficient and I never felt I was under pressure to take an offer (thank you Melissa). Email follow up has been prompt so I know exactly what I have signed up for. Well done guys!”

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Posted 9 years ago

“On phoning, i wasnt left hanging on the phone waiting, it was quick, easy and to the point,...the policy was a good price for what i wanted...i was very pleased.”

Helpful Report

Posted 9 years ago

“Renewal of House insurance arrived on 9th January and I was very disappointed to see the amount quoted. Having been with you for some years and have car insurances with you the amount quoted on the renewal was not acceptable. I checked the websites of your competitors and found all were very much cheaper. I also did a quote on your own website and the amount came £183 cheaper than that quoted on the renewal. I had a call from your representative because I had been on your website. Very pleasant and professional and after some time she was able to give me the quote on the property which matched the quote I had online. She was however unable to answer my question as to why I was quoted the huge amount on the renewal. I have accepted the revised amount and am awaiting documents, but I will be vigilant next year and hope that we do not have the same situation again.”

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Posted 9 years ago

“Easy, convenient access to RIAS web site. Quick response and easy download of relevant documents.”

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Posted 9 years ago

“Easy to use web site, good value for money.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,475 reviews