RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.58

4.6 Rating 1,909 Reviews

91 %

of reviewers recommend RoboForm

Company Reviews

Metrics

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4.6

Based on 1,909 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400,
3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“Roboform used to be the best password management program out there, not just for its robust security, but for its excellent usability. I've been using it for more than a decade on both Windows and Mac. Sadly in the last 1.5 to 2 years their solution has become very sloppy and rife with glitches, across multiple browsers. It's in significant need of updates to its Fill & Submit functionality, which frequently doesn't work on many sites, and many times the Fill function barely works as well. It's become slow to respond to action prompts in general, and very prone to hangs in Firefox and Chrome, with proliferate crashes and needs to reinstall in Opera. Thoroughly disappointed in the quality of the product of late and hope the dev team gets their act together.”

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Posted 8 years ago

Hi there - thank you for taking the time to provide your feedback. We're extremely appreciative of your loyalty, as well as disappointed to hear of the current functionality issues you've been experiencing. We've passed your comments along to our technical and development teams for review, and if you can also please provide a list of the sites where form filling is not working, we'll be sure to investigate them. The list, as well as any other technical issues can be submitted here for immediate review/troubleshooting: http://bit.ly/1L9QELn

Posted 8 years ago

“Robot good so easy to used it I love the ideas”

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Posted 8 years ago

“RoboForm has been great for me because I have over 100 sites that I visit regularly and trying to keep track of each login would be nearly impossible. RoboForm does all the work for me. Thanks!”

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Posted 8 years ago

“I have used RoboForm since their beginning. They are solid company. I just couldn't make it without RoboForm.”

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Posted 8 years ago

“I've used RoboForm thankfully for 15 years. The synchronised phone app gives easier access than bank or company apps. I wish I was on a sales commission.”

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Posted 9 years ago

“Great job.”

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Posted 9 years ago

“When I upgraded to ver 8 I lost all my login info ansd it doest sync with the correct file”

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Posted 9 years ago

Hello - Please ensure you're logging in to your account using your email address and Master Password. For additional assistance, please contact our technical support team and they'll gladly get you squared away. Thank you! https://www.roboform.com/php/rtss/main?lang=en

Posted 9 years ago

“I have been using roboform for so long I have to say it makes me happy because it works so well. I love it.😊”

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Posted 9 years ago

“Roboform was used to hack into all aspects of every mac we own. From phones to laptops to desktops, passwords inside Roboform were changed, intruder gained access to all data, created accounts, deleted data.”

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Posted 9 years ago

We take claims of compromised data very seriously. Please note that no RoboForm data can be accessed without the Master Password. We have no way of knowing what your Master Password is because RoboForm does not transmit it to our servers and decryption happens locally on your browser and not on our servers. In addition,to protect against dictionary, brute force, or other attacks, we use AES256 bit encryption with PBKDF2. We urge you to please contact us directly so we can have a more in-depth discussion regarding this situation and obtain all the necessary information to resolve the issue at hand. Thank you. We can be reached via phone (703.890.0676) or by email: https://www.roboform.com/php/rtss/main?lang=en

Posted 9 years ago

“Great APP*****+”

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Posted 9 years ago

“I have been using RF for years and have been happy with it all along. It has a bit of a learning curve but it's been well worth it. I'm wondering when we might see a version for the Vivaldi browser. Firefox gives me problems sometimes and I like Vivaldi better.”

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Posted 9 years ago

“I've been in the IT field for over twenty years and have been using RoboForm since 1999 & Goodsync since 2002. I give Siber Systems a 5 Star rating for quality & support. Their products have always worked well. Good Encryption and Authentication.”

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Posted 9 years ago

“it updated so easily. I bought then program. No I can not remove wrong picture.”

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Posted 9 years ago

“Efficient, bug-free, intuitive”

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Posted 9 years ago

“I do not know what went wrong”

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Posted 9 years ago

Hi there - are you experiencing problems with your RoboForm software? If so, if you can please submit a ticket via our Online Support System, our technical support team will gladly assist. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 9 years ago

“Very strange ....after updating to version 8 i have now only one account per this new license And nobody did tell before this new concept Change back to version before seems impossible....”

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Posted 9 years ago

Hi there - thank you for reaching out. To clarify, are you referring to your RoboForm Everywhere profiles? If you can please contact us via our support system, we'll be happy to clarify as needed. https://www.roboform.com/php/rtss/main?lang=en

Posted 9 years ago

“I am getting older & need a review of how to generate a new account with password. Can you do that for me?”

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Posted 9 years ago

We're more than happy to help! We were a bit confused whether you were referring to a password for a new third party site or if you were interested in creating a new RoboForm Online Account, so we've included tutorial links for both. For a quick refresher on how to generate a new login, please consult the following tutorial: https://help.roboform.com/hc/en-us/articles/115005861708-Creating-and-savin a-Login If you're in need of a refresher on how to download, install, and create an online account within version 8, please consult the following tutorial for Windows: https://help.roboform.com/hc/en-us/articles/115005962708-RoboForm-8-Windows-Installation-and-Setup For additional assistance, please do not hesitate to consult on our online Help Center: https://help.roboform.com/hc/en-us/

Posted 9 years ago

“Used to be a paid product and worked well on a desktop/laptop. Now since it's free for standalone users, it's a steaming pile. As Google, Firefox, etc. changes how they handle passwords, RoboForm snores on and does not keep up. Perhaps they want to sell only to business where the "big bucks" are and ignore single users. But having paid money on two occasions for licenses that are now free, I think the software has lost its way and is much crappier.”

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Posted 9 years ago

We certainly strive to create the best user experience across our free and subscription based product offering. As part of that, we're highly interested in any specific feedback you may be able to supply. Are there certain features of the free version that you feel are either missing or lacking? If so, please submit your feedback here so we may pass it along to the appropriate department for review. Thank you. https://www.roboform.com/php/rtss/admin/?lang=en

Posted 9 years ago

“I use it to keep all my passwords.”

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Posted 9 years ago

“Great program. Been using it for several years now. Not only is RF a very good password manager, but it is a great bookmark tool that works for all the browsers I use.”

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Posted 9 years ago

RoboForm is rated 4.6 based on 1,909 reviews