RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.56

4.6 Rating 1,838 Reviews

91 %

of reviewers recommend RoboForm

Company Reviews

Metrics

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4.6

Based on 1,838 reviews

Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400,
3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“We sent in a support ticket and asked for telephone support. We did receive an email with the number. What did not work is we called the number did not get through, left a message and no one has returned our call. This has happened before. On another incident it took us no less than 7 calls to finally get a call back. I know everyone tries to NOT provide phone support, but it is need.”

Helpful Report

Posted 8 years ago

Hi Linda - thank you for taking the time to provide feedback. We apologize for any lack of phone support you received. We do often experience very high call volume, and as such, we do our best to address as many customers as we can. We recognize, however, that there will be times where not all users will be able to receive phone assistance. As such, we highly recommend submitting a support ticket through our online support system (as you did) as email support is offered 24/7/365. With that being said, we understand the need for phone support and we have passed your feedback along to our Technical Support Team.

Posted 8 years ago

“The program is great! I've been a user since the programs early days. However, the tech support sucks! With the email tech support you just get canned answers. Phone tech support??? Forget it!!! I called yesterday and was caller #2. I waited the usual 15 minutes and was transferred to voice mail. No matter what caller number you are 15 minutes later you'll get transferred to voicemail. Sure you can leave a message. Get a call back...I never did! If you can do without tech support the program is great. If you need tech support you're S.O.L!”

Helpful Report

Posted 8 years ago

Hi Daryl - thank you for taking the time to provide your feedback. We certainly strive to provide quality support and we're very sorry that your experience was not reflective of this. We do see that you have an existing ticket in our system and that you're currently in contact with one of our support representatives. Please feel free to reply to the latest response should additional assistance be needed. In addition, we've alerted our Technical Support Manager of your experience. We look forward to providing you with a more timely response in the future.

Posted 8 years ago

“Well maintained / updated. Very secure and customer service is responsive to questions.”

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Posted 8 years ago

“I like the new look and speed when filling forms. Negative is when I am at a place it needs filling and I click the green button, the drop down will show the site, but if I click to fill, I get a reading from the site that I have entered the wrong information. I then open the "list" and see the name of the site is not the name of the site I am trying to enter. Always interesting when I want to open my bank (Timberland) and it fills in (Google or Alaska) because that was the last fill in I used.”

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Posted 8 years ago

“I have been using RoboForm for over 10 years now and I can't understand why more people don't use it. When I talk to my friends about their inability to remember all the passwords they have, I always ask do you have a password program that remembers all your passwoards for you and the answer is alwaws NO. And them I tell them about RoboForm.”

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Posted 8 years ago

“I have used RoboForm for years (various versions) and the product does a good job at storing logins and bookmarks across devices. HOWEVER, the product remains "touch and go" after more updates than I can count. It still will not recognize forms on major web sites, it will store a password but not a user name (or vice versa) causing me to have to reset if I can't recall it myself and will often ask to save passwords it has just supplied on the same site. All problems have been reported but new versions don't resolve these bugs.”

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Posted 8 years ago

“Have used RoboForm for several years and it has never let me down. It is ideal for my passwords, syncs across my devices, and is thoroughly recommended”

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Posted 8 years ago

“I have been using Roboform since it's inception. While I tried afew others over the years, I keep going back to Roboform (didn't want to pay the price), but I now keep my subscript.ion for Roboform paid years in advance. There are none out therethat has the capabilities, performance and cross platform performance. It is well worth the price, and they are constatly improving the product.”

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Posted 8 years ago

“I have all my important information, passwords, websites, identity info, secure customer info and safenotes available worldwide. And now it is even available on Microsoft Edge, but it needs some work to make as useful as on IE11 of Firefox.”

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Posted 8 years ago

“Best extension ever made for humans !”

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Posted 8 years ago

“I have been using this application for over 10 years now and it continues to improve. I manages my passwords across all devices and allows me to customize a password for each site. I have over 200 sites with passwords now.”

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Posted 8 years ago

“I have been using RoboForm for several years. It has been safe and dependable. It is nice not to have to remember all those passwords and to be able to use it on all of my devices.”

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Posted 8 years ago

“Failed to download. I have purchased roboform too many times and had problems with it in the past. I don't even know why I bought it again. Wish I Haden't!!!!!!!!!!!!!!”

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Posted 8 years ago

Hi Darlene - We certainly want to walk you through any download issues you may be experiencing. If you can please submit the following information in the form of a ticket via our Online Help Center, a technical representative will reach out to assist. www.roboform.com/support - Version of RoboForm you're currently using - Order ID (if you have one) or email address connected to your last order - Operating system (Windows or Mac) - Browser -Any error messages you may be receiving

Posted 8 years ago

“I love having all my passwords accessible but I wish there was a way to see the date from each saved password/site. I like to delete old site's passwords, but I can't remember how long it's been since I've saved the password and the last time I USED the password. Do you know what I mean?”

Helpful Report

Posted 8 years ago

Hi there - Thank you for taking the time to provide your feedback. If you're currently using RoboForm 8, you can access our Security Center via the taskbar icon. Once in the Security Center, you can view your weak, reused, and duplicated passwords along with their age (how long ago you created them). From there you can directly login to the individual sites, update your login information, and resave using RoboForm. For more information/instructions on how to use the Security Center, please click here: https://help.roboform.com/hc/en-us/articles/115005702347-Security-Center

Posted 8 years ago

“great password and note keeper. the multiple accounts and logins for roboform and roboform everywhere could be streamlined and better documented for users. also the online accounting system for understanding how many licenses one has and how many devices, etc”

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Posted 8 years ago

“Mostly easy to use, automatic syncing among devices, security appears to be very adequate”

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Posted 8 years ago

“The convenience of having all passwords stored in one place and synced between devices is excellent, and encourages the security of generating unique passwords for each site. I am not a fan of the latest sign-in methodology, which involves clicking on the RoboForm extension in Chrome twice; not the case in the previous version and seems unnecessarily time consuming. I wish more websites recognized password managers and would set their log-in pages up accordingly, but that's not any fault of Roboform. Overall a great product that I have use daily for many years; I can't imagine life without it.”

Helpful Report

Posted 8 years ago

Hi there - thank you for taking the time to provide your feedback! We are aware of the current sign-in methodology and we are working to streamline the process.

Posted 8 years ago

“rf works without problems. support, if required is ok”

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Posted 8 years ago

“I have used Roboform for several years now to assist me in logging into my secure web sites. Having to remember only one password that then allows me to log in to all the different sites that require different passwords is a time saver. I don't have to keep a written list of passwords and refer to it every time I want to log into a password secured site. I”

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Posted 8 years ago

“RoboForm Everywhere is a great password manager and I would have easily given it a 5 as I have used it without problem for years on all my devices - smart phones to Desktop PCs and everything in between. However - the latest update (8.3.5), due to requesting more permissions than the older versions, causes itself to be disabled by Google Chrome (latest version) so each time you turn on your device or come out of sleep mode it is disabled again and has to be enabled again in Chrome. I can't find any fix for this on RoboForm's website or by Googling. This issue is a pain in the neck! I will continue using version 8.3.3 on the devices that have not already updated to 8.3.5 - until a fix has been issued for this. The photo uploaded shows "grayed out RoboForm icon"”

Helpful Report

Posted 8 years ago

Hi Kenneth - Thank you for taking the time to share your feedback. Regarding the issues you're experiencing with Chrome, if you can please submit a ticket via our online support center, a technical representative will gladly troubleshoot on your behalf. www.roboform.com/support. Thanks again!

Posted 8 years ago

RoboForm is rated 4.6 based on 1,838 reviews