Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 849 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 tunic tops, came in 2 days fit absolutely perfect, excellent fit , came with royal mail I will say .”

Helpful Report

Posted 4 years ago

“Order a dress they told me there would be a delay because of demand offered 30%off next order delighted when it came it was packaged lovely velvet coat hanger it was just how I’d seen it on line colour fit length being a older lady the length is important and it did state length Happy”

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Posted 4 years ago

“I have been shopping with Roman originals now for a few years, and have always found the quality and unique style to be exceptional at an affordable price. The staff in our local store to be friendly and helpful, polite and courteous. I have also shopped online and found the service equally as top class. Even during these difficult times we are all living with they have still managed to maintain the service and super quick delivery. In all the years of shopping with this company i have never had any cause to complain. I can only Express my sincere gratitude to a wonderful customer service that i have experienced over several years. Thank you so much Roman originals for everything.”

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Posted 4 years ago

“I love Roman clothes . The fit and quality of the clothes is second to none. Unfortunately the nearest shop to me closed about 18 months ago but I have continued to shop with Roman and have been very impressed with the speed at which my parcels arrive. It's like Christmas every time the parcels arrive. I have never been disappointed. Thank you Roman .”

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Posted 4 years ago

“I have now purchased 7 items since lock down an all have fitted perfectly. Received all items needing no ironing whatsoever. Love dresses. I alway but a size 14 for the bust but always looks good”

Roman Originals 5 star review on 10th August 2020

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Posted 4 years ago

“I absolutely love Roman the quality is amazing, delivery great, packaging excellent. Been lucky only ever returned 1 item to be charged £3. I am ordering maybe 2 items a week. Love getting my post. Thanks Roman.”

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Posted 4 years ago

“Delighted! Ordered light peach Roman original dress in size 12 on Saturday just before 10pm and it arrived first thing Monday morning. (Packaging excellent)Fits perfectly and very comfortable would definitely buy from them again.”

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Posted 4 years ago

“I'm a crossdresser and the staff was fantastic, the lady on the door said that I looked fantastic x”

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Posted 4 years ago

“I'm transgender and the staff here are fantastic, the lady on the door said that I looked fantastic, Mc Arther Glenn outlet”

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Posted 4 years ago

“I have been buying a lot from Roman Originals throughout lockdown. The clothes are all fantastic quality. The sizing is true to size and I love everything I've ordered so far.”

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Posted 4 years ago

“Amazing choice and quality and excellent prompt delivery service.I buy several garments each month from Roman and have been using the online app and home delivery for a couple of years now.My favourite place to shop for outfits .Love it love it love it !”

Helpful Report

Posted 4 years ago

“Purchased a beautiful black maxi dress with black heavy lace around the bottom. The quality was so so good. So many compliments when I wore it. Will definately biy from Roman again.”

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Posted 4 years ago

“I bought a denim dress got delivered fast lovley package came with a hanger. Perfect fit material was good quality very pleased with the online shopping I will order again 🌟🌟🌟🌟🌟🌟”

Helpful Report

Posted 4 years ago

“Great service ordered goods in different sizes all arrived next day .returned goods next day and next day received refund minus 3 pound was totally worth eleanor”

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Posted 5 years ago

“Great quality have bought 2 jackets love them”

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Posted 5 years ago

“Excellent prices, good quality and customer after care Clare Coventry”

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Posted 5 years ago

“Good quality clothes. Excellent service when ordering goods. No problem when I have to return items. I am so happy I have found Roman Originals”

Helpful Report

Posted 5 years ago

“The tracked delivery came the dress was great quality and a perfect fit. When I have returned goods they have been quite prompt with the refund. A great service”

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Posted 5 years ago

“Have used them twice, both times parcels arrived within 48 hours, both times the dresses fitted perfectly, dresses were as described.”

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Posted 5 years ago

“I’ve just discovered Roman & I’m so sorry did not know about it before buying outfit for my son’s wedding. I’ve just bought a dress which was a third of price & much nicer in style & quality. Will be looking at Roman first now in future.”

Helpful Report

Posted 5 years ago

Roman Originals is rated 1.8 based on 849 reviews