Roman Originals Reviews

Name: Roman Originals
Rating: 1.86

1.9 Rating 750 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.9

Based on 750 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top class customer support that was responded to promptly and thoroughly. Very impressive!”

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Posted 2 years ago

“Sent a garment back on Saturday, asking for a smaller size. Great service, new dress arrived the following Wednesday and is perfect.”

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Posted 2 years ago

“Went to Roman at the trentham gardens village and was pleasantly surprised by the shop, it had a great choice of clothes and the staff were so helpful. The clothes were fantastic value for money and would highly recommend you to browse through the great selection”

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Posted 2 years ago

“The top I ordered was beautifully packaged and fitted perfectly, well made and nice quality, also quick delivery time. Would buy from this company again without any hesitation”

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Posted 2 years ago

“I bought 3 items from them and all the items are great the size the quality. They were all in hangers and delivered within 48 hours. Very pleased with my purchase and speedy delivery. Thank you Roman originals. I will definitely recommend to a friend and family.”

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Posted 2 years ago

“I love the material I in the dresses, the style and the fit. I have bought 5 dresses up till now. I like the bright colours as well.”

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Posted 2 years ago

“Lovely dresses always well made. Returns are so simple and free. I have a wonderful collection of dresses. They are true to size as well”

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Posted 3 years ago

“I don't usually buy from websites I've not heard of if their trustpilot review is not great, but I noticed Next sell Roman Originals, and I thought if my favourite, most trusted reputable company are stocking it then it may be more reputable than the reviews make out. So I ordered a pink coat, which was in the sale so £15 cheaper than buying through Next, plus Roman Originals gave me free delivery and 10% off, making it even better value. I registered after placing my order so I could track it, and honestly it has been such an easy sale, I had a despatch email and could see where my parcel was, it arrived today and I love it. Good quality, possibly not worth the full price cost but definitely worth what I paid. The zipper is better quality than my very expensive coat. It arrived only one day later than it's estimated date, which is fine as it was just an estimate! Also came well packaged. Overall I'm really pleased and would order again, the only thing to worry me is you get a store credit instead of a refund, but in my case I'm keeping it so it's not an issue!”

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Posted 3 years ago

“Since my first Purchase Roman Ladies Wear is SIMPLY AMAZING beautiful fabric, made Well, Fits Well, and just Excellent Quality I shall continue to Buy from Roman Brilliant Services and Value, Quality FANTASTIC”

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Posted 3 years ago

“Have now got 5 items of clothing from Roman Originals- very impressed with the quality and accurate sizing of the garments . Have been ordering online and delivery is so quick and even better FREE Will continue to use Romans Like to get out of this lockdown and be able to show them off !! THANK YOU”

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Posted 3 years ago

“I ordered 3 tunic tops, came in 2 days fit absolutely perfect, excellent fit , came with royal mail I will say .”

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Posted 3 years ago

“Order a dress they told me there would be a delay because of demand offered 30%off next order delighted when it came it was packaged lovely velvet coat hanger it was just how I’d seen it on line colour fit length being a older lady the length is important and it did state length Happy”

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Posted 3 years ago

“I have been shopping with Roman originals now for a few years, and have always found the quality and unique style to be exceptional at an affordable price. The staff in our local store to be friendly and helpful, polite and courteous. I have also shopped online and found the service equally as top class. Even during these difficult times we are all living with they have still managed to maintain the service and super quick delivery. In all the years of shopping with this company i have never had any cause to complain. I can only Express my sincere gratitude to a wonderful customer service that i have experienced over several years. Thank you so much Roman originals for everything.”

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Posted 3 years ago

“I love Roman clothes . The fit and quality of the clothes is second to none. Unfortunately the nearest shop to me closed about 18 months ago but I have continued to shop with Roman and have been very impressed with the speed at which my parcels arrive. It's like Christmas every time the parcels arrive. I have never been disappointed. Thank you Roman .”

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Posted 3 years ago

“I have now purchased 7 items since lock down an all have fitted perfectly. Received all items needing no ironing whatsoever. Love dresses. I alway but a size 14 for the bust but always looks good”

Roman Originals 5 star review on 10th August 2020

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Posted 3 years ago

“I absolutely love Roman the quality is amazing, delivery great, packaging excellent. Been lucky only ever returned 1 item to be charged £3. I am ordering maybe 2 items a week. Love getting my post. Thanks Roman.”

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Posted 3 years ago

“Delighted! Ordered light peach Roman original dress in size 12 on Saturday just before 10pm and it arrived first thing Monday morning. (Packaging excellent)Fits perfectly and very comfortable would definitely buy from them again.”

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Posted 3 years ago

“I'm a crossdresser and the staff was fantastic, the lady on the door said that I looked fantastic x”

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Posted 3 years ago

“I'm transgender and the staff here are fantastic, the lady on the door said that I looked fantastic, Mc Arther Glenn outlet”

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Posted 3 years ago

“I have been buying a lot from Roman Originals throughout lockdown. The clothes are all fantastic quality. The sizing is true to size and I love everything I've ordered so far.”

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Posted 3 years ago

Roman Originals is rated 1.9 based on 750 reviews