Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 849 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won a dress on live yesterday 4th 12 30pm not into technology but ladies sorted out for me to choose item was going to pass on win but helped me out so I could choose so appreciated can't fault the girls I'm 79 so pleased thank you wish there was an easier way than Internet xx”

Helpful Report

Posted 2 years ago

“I returned 2 dresses on the same day....posted on 21st April 2022, received by them on 22nd April. Received one refund on 20th May but still waiting for the other refund! I have sent various messages via their contact service on the website....guess what...no reply other than automated. Sent a private message via Messenger and got an automated reply. Where do I go from here to get my money back?”

Helpful Report

Posted 2 years ago

“Terrible customer service return made still nothing refunded after one month and 4 chaser emails . Disgusting service”

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Posted 3 years ago

“I absolutely loved my dress Beautiful fabric and fitted well”

Roman Originals 5 star review on 21st May 2022

Helpful Report

Posted 3 years ago

“First time I have ordered and I am very impressed with the quick, free delivery and quality of the 2 dresses that I have - good sizes and good quality fabric. The order arrived the next day in nice packaging and clothes on hangers - it's the little things that count.”

Helpful Report

Posted 3 years ago

“I now realise Roman Originals computer system was hacked which caused the delay in refunds, I have now received all my refunds with the help of Amy who was brilliant she explained everything, I would like to apologise for my previous reviews, and to tell all those waiting on refunds I can assure you, you will be refunded 😊”

Helpful Report

Posted 3 years ago

“First time customer. Delivery service excellent. Kept informed and delivered on time. Love my black jump suit. I'm probably size 15 but opted for 14 and its perfect. I'm 5ft 3ins and trouser length just right. Perfect for cruises. No problem with pulling down for loo. Clever design hiding all bulges. Thank you ,Roman”

Helpful Report

Posted 3 years ago

“Roman has been absolute wonders for me I’ve never had such an enjoyable sex sessions”

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Posted 3 years ago

“I have bought 6 sweaters on line from Roman over the Christmas period. They arrived promptly, were nice quality, good sizing and were excellent value for the money. I haven't had to return any items so far so cannot comment on refund policy.”

Helpful Report

Posted 3 years ago

“I have been shopping with Roman for a couple of years now. There clothes are good quality and true to size. Easy to return items and refunds are received within a week. Not sure where all these bad reviews have come from. Always and excellent service and quality I would say 95% of my wardrobe is Roman.”

Helpful Report

Posted 3 years ago

“Top class customer support that was responded to promptly and thoroughly. Very impressive!”

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Posted 3 years ago

“Sent a garment back on Saturday, asking for a smaller size. Great service, new dress arrived the following Wednesday and is perfect.”

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Posted 3 years ago

“Went to Roman at the trentham gardens village and was pleasantly surprised by the shop, it had a great choice of clothes and the staff were so helpful. The clothes were fantastic value for money and would highly recommend you to browse through the great selection”

Helpful Report

Posted 3 years ago

“The top I ordered was beautifully packaged and fitted perfectly, well made and nice quality, also quick delivery time. Would buy from this company again without any hesitation”

Helpful Report

Posted 3 years ago

“I bought 3 items from them and all the items are great the size the quality. They were all in hangers and delivered within 48 hours. Very pleased with my purchase and speedy delivery. Thank you Roman originals. I will definitely recommend to a friend and family.”

Helpful Report

Posted 3 years ago

“I love the material I in the dresses, the style and the fit. I have bought 5 dresses up till now. I like the bright colours as well.”

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Posted 4 years ago

“Lovely dresses always well made. Returns are so simple and free. I have a wonderful collection of dresses. They are true to size as well”

Helpful Report

Posted 4 years ago

“I don't usually buy from websites I've not heard of if their trustpilot review is not great, but I noticed Next sell Roman Originals, and I thought if my favourite, most trusted reputable company are stocking it then it may be more reputable than the reviews make out. So I ordered a pink coat, which was in the sale so £15 cheaper than buying through Next, plus Roman Originals gave me free delivery and 10% off, making it even better value. I registered after placing my order so I could track it, and honestly it has been such an easy sale, I had a despatch email and could see where my parcel was, it arrived today and I love it. Good quality, possibly not worth the full price cost but definitely worth what I paid. The zipper is better quality than my very expensive coat. It arrived only one day later than it's estimated date, which is fine as it was just an estimate! Also came well packaged. Overall I'm really pleased and would order again, the only thing to worry me is you get a store credit instead of a refund, but in my case I'm keeping it so it's not an issue!”

Helpful Report

Posted 4 years ago

“Since my first Purchase Roman Ladies Wear is SIMPLY AMAZING beautiful fabric, made Well, Fits Well, and just Excellent Quality I shall continue to Buy from Roman Brilliant Services and Value, Quality FANTASTIC”

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Posted 4 years ago

“Have now got 5 items of clothing from Roman Originals- very impressed with the quality and accurate sizing of the garments . Have been ordering online and delivery is so quick and even better FREE Will continue to use Romans Like to get out of this lockdown and be able to show them off !! THANK YOU”

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 849 reviews