Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 849 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices, quick to deliver and very quick to deal with returns and refunds”

Helpful Report

Posted 6 years ago

“WE VISITED THE CARLISLE SHOP & WERE REALLY IMPRESSED BY HILARY WHO ATTENDED TO US SHE WAS BRILLIANT NOTHING WAS TOO MUCH BOTHER FOR HER SHE WAS OPENLY HONEST ABOUT THE DRESSES I TRIED ON & I CAME OUT WITH A LOVLEY PURCHASE IWILL CERTAINLY GO BACK AGAIN & RECCOMEND THE SHOP & HILARY TO FRIENDS”

Helpful Report

Posted 6 years ago

“Recently discovered this brand and I'm impressed by the quality and service. Even more so today as I'd both messed up and duplicated an order and missed my discount. I e-mailed them and got a response and it was sorted within the hour! Fantastic, so much better than the usual "please allow 48 hours ...". Full marks for Customer Service!”

Helpful Report

Posted 6 years ago

“I purchased 4 items last week on returning home I realised I had been charged for a top twice. I rang customer service who told me to ring the store and the manageress Julie was so helpful. Been back today and had the money refunded. This was the Huddesfield store. Also I love your clothes.”

Helpful Report

Posted 6 years ago

“Visited your Crewe store 619 recently looking for an outfit for a wedding. 2 lovely ladies Annie and Annette we so very helpful and I purchased a dress I absolutely love. These 2 ladies are a credit to your company.”

Helpful Report

Posted 6 years ago

“The staff in your Chester store were absolutely lovely and are a credit to your company. They were extremely helpful when my friend and I were in today. The best customer service we have ever received in a clothing store.”

Helpful Report

Posted 6 years ago

“Went into store 127 trentham served by a lovely lady name Barbara who couldn't have been more helpful I went in for a dress for a wedding so had an idea in mind but came out with totally different one which I would never have chosen but on Barbara's advice I tried on and wow it was perfect lovely shop and lovely staff , a credit to the company”

Helpful Report

Posted 6 years ago

“Visited Clarks Village store in Street and found 2 dresses and a pair of trousers I liked, unfortunately the trousers and one of the dresses were not in stock in my size, I purchased the other dress and the helpful assistant wrote down the codes of the other items so I could order online (she explained the returns policy clearly ). Ordered the other items around 5.30pm, very quick and easy to use ,and they were delivered free of charge the next day. I am delighted with all my purchases, the quality and fit is really good and I can't fault the service both online and in store. Well done Romans, top marks!”

Helpful Report

Posted 6 years ago

“The website is so easy to use -- and the order so speedily processed -- The price of products with their frequent penny sale -( buy one get one free ) makes this company high on my regular shopping list.”

Helpful Report

Posted 7 years ago

“excellent clothing... no regrets”

Helpful Report

Posted 7 years ago

“i recently visited roman originals at the festival site ebbw vale looking for an oufit for a wedding. your member of staff Cheryl Clarke assisted me and she was fantastic, nothing was too much trouble for her and she must have shown me every outfit in my size. Cheryl was honest in her opinion on what suited me and what didn't, i have no hesitation in recomending your store to everyone.”

Helpful Report

Posted 7 years ago

“The clothes are perfect size fit and faishonable for the plus size ladies hheping us to feel confident in our skin. Always packaged brilliantly.”

Helpful Report

Posted 7 years ago

“Beautifully made quality clothes. No quibble easy returns. Fast delivery & really well packaged. No complaints!”

Helpful Report

Posted 7 years ago

“Great selection of day dresses perfect fit recently purchased for a wedding so pleased purchased another two .”

Helpful Report

Posted 7 years ago

“Good price, perfect fit, and fast delivery.”

Helpful Report

Posted 7 years ago

“Easy to use website, product I needed was in stock and half price Win Win :-)”

Helpful Report

Posted 7 years ago

“Good range of vegan products and staff are helpful with good knowledge about them, pleasant staff and good customer service. The shop is well set out and I love there offers too!”

Helpful Report

Posted 7 years ago

“always discounts happening, by one get 1 for a cent, very healthy products, food supplements, sensitivities/allergies food available all the time and always rather tasty, herbal medicine works very well, i especially am found of all the essential oils i find”

Helpful Report

Posted 7 years ago

“Very good experience with this company, their website is well designed and easy to use. The products are of excellent quality and fairly priced, they arrive nicely packaged and they deliver fast and efficiently also the Returns method is efficient if you need to use it and refunds are fast. Sizes are true and the fabrics are lovely. Refreshing to find a company who cares about quality and customer service.”

Helpful Report

Posted 7 years ago

“The store I go to in Weston-super-mare (no.490) is one of the nicest stores with helpful staff to give advice and answer any queries. I recently bought a dress, bolero with a lace back to match and a fascinator and had a lot of help putting the outfit together. Your prices are very good and it is nice to see longer skirts in the shop and lovely bright colours to choose from. Very glad we have a Roman store here.”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 849 reviews