RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 596 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 596 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience ever with customer service and delivery. No one gives a lead when your item will be delivered. Very vague answers each time I called (you are lucky if your call will be answered). Delivery was 4 weeks late. And I was told to be home as delivery will be curb side only. 650lbs delivery, only one person came to deliver. In addition, delivered at 8pm. Very disappointed with RONA”

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Posted 3 years ago

“One.item both on 13th of June 2022... Today 14th of July...and nothing received ! We are as... ping-pong by the customer service.... Money took.....14k...and no item!. Difficult to talk seriously to a supervisor or manager....ridiculous.”

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Posted 3 years ago

“I was there on Beaverbrook, Rona in London, looking for and elbow for eaves through extension, not a single soul to tell me where to find it, walking around the store for 20 min. from section to section. finally I found but they had a plastic one, for over $7 , ,I did not buy it, just asked from the guy at the cash register , if they have any metal one, he said no. I went to Lowe's , found a metal one for around $6 , prices higher at Rona, not too many choices of merchandise, and short of staff, if the manager does not want to hire more staff, so , he or she should be on the floor to help customers. if I could give Rona -5 star, I would do that,”

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Posted 3 years ago

“Spent 40min at one if the Calgary locations, paid for the product to find out that they ran out of stock. Went to another location and spent another 20min going from customer service e back to the till. The worst customer experience!!!”

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Posted 3 years ago

“So first I will share my complaint letter and then I will tell you what Rona did for me. We are extremely disappointed with our recent purchase from Rona. It seemed so simple. All you had to do was to fill our order with a new product. But someone in your system couldn't just do that. No, they tried to cut a loss and sent us a returned product. Yes, that's right, a returned product! When we first opened the pump light, the packaging was a little askew. But when we opened the plastic box to take out the pump, we find that the paper instructions were damp. They were obviously used by someone and repacked. We should have stopped right there but we didn't. No, we spent about 3 hours trying to get the light to work. Well it didn't, and we're pretty sure that is the reason for the return. But then for your people to turn around and send it right back out to some unsuspecting customer? Well that is how you lose customers! This is so unacceptable on several levels. You should be ashamed Then when I called and got through to the actual customer service department, this is what they offered me. I could drive the 30 mile round trip to the nearest Rona store and get a refund and they would give me 10% off of my next order. My next order??? There will never be a next order! 3 hours on our hands and knees trying to figure why this thing is not working, all because they tried to re-send a bad item out again. Outrageous. 10% off? They should have done much better than that, on the the first go-round and on the second as well.”

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Posted 3 years ago

“Never order from them on line!! BAD CUSTOMER SERVICE, NOTHING WILL GET DONE”

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Posted 3 years ago

“Ordered an patio umbrella was defective and didn't like it. Went to return it and told they wouldn't take it back because they said that it was used based on their perception. In fact it was just put up checked out and put back in box. It wasn't used at all.”

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Posted 3 years ago

“very poor customer service online in dealing with a defective product.”

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Posted 3 years ago

“Horrible horrible service! My husband ordered some materials via curbside pickup and the experience was terrible. He waited in the delivery zone for over 45 minutes for someone to bring his stuff. When he called customer service (3 times!), every time they kept giving him conflicting information, sending him to different areas of the lot and/or asking him to come inside the store and search for his order himself. What kind of curbside pickup is this? Never buying anything from this awful place again!!! If you can't provide a curbside pickup, don't offer it as an option and for Christ sake, give people the correct instructions about how to get their stuff, rather than sending them to run in circles in your lot and store for over 45 minutes!”

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Posted 3 years ago

“Sucks! Order material and never delivered Go to the store and ask what is up and told they will get driver to call me as to delivery and never get a call. I maybe be not a big contractor so not as important and anyone who thinks they are great obviously don't know what it is to wait for days on your project is. Home depot even looks good compared to this. I at least think when they say someone will call have the courtesy to call. So much for shopping local. Never again!!!”

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Posted 3 years ago

“I purchased dona conna at Rona. They charged me $27.99 each. I had purchased the same product from a local Coop building center. The price was 16.99. I protested, and was told that was the price. I logged a complaint online with Rona complaint department, March 1 2022. I received an automated response with a case number, but no follow up. I contacted Donald Frieson, Executive Vice President Supply Chain, Lowe’s Companies, Inc. He replied with an apology, and a promise that he would have the 'Canadian Team'. That was it. No follow up, no offer to match the price, no additional customer service. I go out of my way, even driving for up to 1/2 hour to avoid the Rona stores, and since they are owned by Lowes, I don't shop there either.”

Helpful Report

Posted 3 years ago

“Customer service person was terrible just a bunch of excuses but no answers. Product I ordered was supposed to be delivered between 3-5 business days but after 7 still haven’t seen it. I called customer service and they said hopefully by the end of the week and it is Tuesday now. Don’t buy on Rona online!!!!”

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Posted 3 years ago

“My advice is when you get to Rona - leave immediately! Rona will only give back your money if you have the original packaging -Home Depots policy is " make people happy"! Ronas policy should be - argue with customers whenever you can! Go to Reno Depot or Home Depot whenever possible - to hell with Rona!”

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Posted 3 years ago

“Awful online purchase experience. Ordered a $700 medicine cabinet - which did not arrive. Local store says they have nothing to do with Rona Online. FedEx said package appeared lost, but I'd have to deal with Rona. Rona first said they would initiate a trace on it (turned out they just put me in a queue to have a trace initiated), and has steadfastly refused to refund my $700 until their 'tracing process' is completed. It is now 2 months later -- and they are still refusing to give me a refund while they supposedly trace my package. I have ordered and received the item from another retailer - and just want my money refunded, but they continue to refuse 'until they have completed their process' Unbelievable.”

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Posted 3 years ago

“I ordered three drain trays for pots and only two arrived. I've spent over 2 hours on the phone with Rona trying to locate the third one, which may be backordered or out of stock . . . no one knows. However, no refund has been issued for the item never received.”

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Posted 3 years ago

“Bought a very expensive lawnmower at the Elora, Ontario location and after using , for only about 20 minutes discovered it was the older single blade model and could not take a dual blade. Although friendly, had the staff been more knowledgeable I would have realized the one I was buying on display was not what I really wanted. However, I contacted the owner but he was not interested in helping me by exchanging it for the model i wanted, he just directed me to the manufacturer which was a waste of time. No will not buy anything further from this store.”

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Posted 3 years ago

“Ordered online from Rona 2 months ago. Shipped through Day and Ross. Still haven’t received the package. Nobody from Rona can assist and D&R cannot locate the package. Do not ever ever buy online from Rona as they will take your money and never refund it. They will blame the shipping company and ask you to contact them even though you are buying from Rona. Basically they will just wash their hands off.”

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Posted 3 years ago

“What went wrong is still going wrong,their warehouse or keeping of inventory is a mess, waiting for dishwasher delivery cancelled last minute 3 times, fridge we received handle of bottom drawer broken..just absolute chaos with them..one redeeming factor has been the sales personnel who have taken care of us, they have been exceptional and are beyond frustrated as well. Incredibly poor management of their inventory”

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Posted 3 years ago

“Horrible experience! Avoid Rona installation services at all costs. Purchased a vanity and it took over 40 phone calls to get Rona to deliver the item, schedule a pre-installation measurements and we are still awaiting the installation. Extremely poor integration and communication processes between the company and its installation contractors. This leaves the customer to coordinate very time-consuming tasks including chasing the contractors to schedule the installation.”

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Posted 3 years ago

“Do not buy online from Rona. If you have to return something, it is a nightmare, with wrong or no information on the website and no way of printing a label that Purolator will accept. Instead of making a third and probably fruitless trip to Purolator, I returned the item at my own expense by Canada Post. The lesson learned – I can get everything I need for my new apartment from Canadian Tire or Home Depot.”

Helpful Report

Posted 3 years ago

RONA is rated 1.8 based on 596 reviews