Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no problem with the furniture, however I do a have a major problem with the courier service. I was not informed of a delivery date or time. Consequently I arrived home to find the item outside my front door. No delivery note, no explanation. I live in a upstairs flat, so It was impossible for me to get the item in. I had to ask 2 neighbours for help. Totally unacceptable.”

Helpful Report

Posted 4 years ago

Dear Shorley, We are pleased you like your item , we are very sorry that the delivery did not meet expectations for you. We do take your comments seriously and will pas this to the courier as feed back. Kind regards Roseland

Posted 4 years ago

“Very pleased with the furniture although a bit disappointed to discover it was made in Vietnam. Thought I was buying British and better still Cornish. Also waiting g for a drawer knobs that was missing.”

Helpful Report

Posted 4 years ago

Good day, We are sorry there was an issue with your item. We have sent out the missing part to you and this should be with you soon. We are pleased that you do like the item. kind regards Roseland

Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Beautiful furniture but the bedside tables smaller than expected. Delivery information excellent.”

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Posted 4 years ago

“The item is very good and what I expected. However drawer knobs were not supplied. It was dealt with promptly when I phoned but only one arrived so now waiting for the second.”

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Posted 4 years ago

“Quality and value for money good but one of the boxes had been stored in damp conditions and had mildew on the inside although the furniture inside was ok. Also 3 knobs were missing.”

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Posted 4 years ago

“Furniture is beautiful the delivery company they use is terrible.”

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Posted 4 years ago

“Furniture is lovely when it comes in perfect condition.”

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Posted 4 years ago

“Very happy with furniture. Unhappy about the delivery service in that the only notification I received since your correspondence, stating that it had been despatched, was that it would be delivered at 9.30 in the morning on that very day. I had logged onto the tracker everyday but had not received any tracking number from the courier so assumed that the furniture was still in transit somewhere. We hurriedly had to remove our own furniture from the house to the garden until it could be moved.”

Helpful Report

Posted 4 years ago

Hello Rosina, I am please you like your item . We are however sorry that the delivery did not meet expectations for you. Kind regards Roseland

Posted 4 years ago

“Very pleased with the furniture, well finished and easy to assemble, and arrived quickly. The only issue I had was the colour, I ordered Padstow white which turned out to be what I would call a soft cream. I enquired about this and was told their ranges come in various shades of white so I would advise enquiring about this before buying. Also our delivery experience wasn’t good. Although the furniture was very well packed, the boxes were dirty and so were the delivery men’s shoes (which they didn’t remove) hence dirty marks on the walls and carpet going up the stairs. I feel sure not everyone will experience this problem I might add.”

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Posted 4 years ago

“Ok ,but not as robust as I thought ,not completely solid wood”

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Posted 4 years ago

“Easy to order and the chest of drawers are great and looks good. One area for improvement though would be delivery communication. The delivery company just arrived without any notice and it was fortunate I was at home, e.g. Amazon, Hermes etc give advance notice. That said delivery quicker than stated on website.”

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Posted 4 years ago

“Easy to navigate website made ordering a breeze. Prompt delivery with updates received every step of the way.”

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Posted 4 years ago

“Fast delivery, nice furniture.”

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Posted 4 years ago

“It’s hard to have anything bad to say about the service as my piece turned up a few weeks after ordering and I absolutely LOVE it!!! However... the fact that the phone lines are disabled and it takes 48 hours for anyone to reply to your E-Mail is concerning and I really hope this changes when Covid eases and people can be back in offices. I would be reluctant to order again (at the moment) due to living on an island and having to sort out alternative delivery. Once phone lines are up and running and if I lived on the mainland I would order again no bother at all!!”

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Posted 4 years ago

“Lovely piece of furniture but I wanted 2 and only one in stock”

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Posted 4 years ago

“Happy with our purchase,however from dispatched there was no following info as stated to indicate the delivery date.as look happens we were in when the driver called.we where surprised how quick it came”

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Posted 4 years ago

“Good comms from the website and good delivery. Some minor quality issues with the product.”

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Posted 4 years ago

“looks lovely in my longe nice and solid”

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Posted 4 years ago

“Love the funiture now have 5 pieces all matching. Delivery service could be better as i live in a Second Floor flat and they wouldnt bring it to my front door,not good they neec a two man del serv for furn and del to your front door. Other than that love the furniture.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are pleased that you had a good experience with us. We very much look forward to the opportunity to being of service again soon! Regards Roseland

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews