Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TV unit is great. Carrier XDP was shocking and let down company by not delivering when arranged & not communicating. Customer services at Roseland picked up the ball quickly and their own delivery guy was brilliant.”

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Posted 4 years ago

“I have bought from this range before. It is good value and good quality.”

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Posted 4 years ago

“Ordered a tv cabinet and two matching lamp tables in cream paint and oak. They arrived very quickly, but on opening one of the well packed lamp tables found that the colour was ivory and not cream as indicated on the web site, so had to return them. The ivory, in my opinion was a light grey and not a light cream.”

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Posted 4 years ago

Hello Paul, I am sorry that we did not meet your expectations, we will contact you shortly on this matter. Kind regards Roseland

Posted 4 years ago

“Prompt delivery, responded to a problem very quickly, excellent customer service”

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Posted 4 years ago

“Lovely cabinet - but not as deep as I hoped and it is frustrating that the shelves are fixed limiting what can be stored in the cupboards. I wanted to store wine in mine but cant do that and have now put the wine in racks on top of the cupboard and stored dog food within. The cupboard looks well made, solid and a pretty natural oak colour - all of which I do like.”

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Posted 4 years ago

“good quality piece of furniture”

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Posted 4 years ago

“Very happy with the quality of the furniture we bought from Roseland. There was one damaged item but the customer service was very prompt at resolving.”

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Posted 4 years ago

“Fast delivery which was fabulous.”

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Posted 4 years ago

“Lovely piece of furniture, back in stock and delivered much sooner than we expected. Expertly packaged for delivery and looks great.”

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Posted 4 years ago

“Just what was required,prompt delivery,very well packed.”

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Posted 4 years ago

“Very good as expected for price fits in well.”

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Posted 4 years ago

“The item was fine ,however the tracking info leaves a lot to be desired.”

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Posted 4 years ago

“Excellent furniture. Dreadful delivery service. No option on line to pay for putting in place and taking away packaging. Very unhelpful delivery man.”

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Posted 4 years ago

“Good service - efficient and helpful when I contacted them - wish delivery company would let you know the day before the delivery instead of the morning of delivery”

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Posted 4 years ago

“Nice and neat but thought it would be more sturdy”

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Posted 4 years ago

“I ordered a book case which was out of stock in January, and received it in April. Initial communication on the delay was slow and I emailed to ask two weeks after ordering - some initial information on expected timing of availability would have been helpful. However, the response to my email was quick, and after that I was updated more regularly. Roseland voluntarily offered a range of reasonable compensation options and activated my chosen option quickly. Upon delivery the bookcase was damaged with a scratch. I emailed Roseland with a photograph and was again given reasonable options. I chose a partial refund and this was again issued promptly. All-in-all, good quality goods and good customer service.”

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Posted 4 years ago

Hello Lorna, Thank you for taking time to review us. I am sorry that the item took a while to come in , this was due to circumstances beyond our control at the time , we are however , pleased that issues were resolved quickly for you. We hope to be of service in the future. Kind regards Roseland

Posted 4 years ago

“I am very happy with the dressing table set and bedside table. Delivered in good time.”

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Posted 4 years ago

“Good price and quick delivery”

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Posted 4 years ago

“I have ordered Hampshire oak wardrobe and two bedsides. As the items were out of stock, I had to wait for 5 months to be delivered. I kept contacting customer service for several times till the items arrived. I was offered a discount if I wanted to wait, which I accepted. When the order was delivered, the boxes of rhe wardrobe were dirty and the corners were damaged. The little boxes were in a good condition. When I opened the damaged box, fortunately parts of wardrobe were in an acceptable condition except two minor damages. One was the corner of back side and the other was that the door of wardrobe were not in the same level. I managed to repair the door, but the damage on the back side is there, but can't be seen. Generally, I am happy with design of items, also it's a solid wood and it's sturdy.”

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Posted 4 years ago

Dear Roman, Thank you for the review and your feedback, we will contact you shortly to discuss the issues you are having. Kind regards Roseland

Posted 4 years ago

“Good product and looks well built and sturdy. Only 4 stars as the product was delivered a day after I was told by the the deliverer and package was left out side in full view balancing on two corners even though their was easily enough space to have left it flat. I know this is mainly the distributors issue.”

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Posted 4 years ago

Hi there John, I am sorry that the delivery did not meet expectations, we will look into this for you. We do take your comments seriously. Kind regards Roseland

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews