Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give you as a company 5 stars - my item was shipped very quickly but the delivery company XDP ? keeps me away from ordering the next item. It is impossible to contact them , they send delivery notification late morning , I wasn't able to change delivery date and even when I finally did so they didn't deliver on arranged date . Finally , I received my order , the courier was very polite and helpful , but it wasn't the nicest experience. Received furniture beautiful.”

Helpful Report

Posted 3 years ago

Thank you for kindly taking the time to leave us a positive review rating along with positive feedback for both the service received and your new furniture. We look forward to assisting you again in the future and trust you will get many years of use and enjoyment from your new furniture. If you could kindly send us your order details then we can look into the problem with the delivery service provided. I have sent a private request across to you for further information so that we can minimise the risk of this happening in the future. Kind Regards Roseland Furniture

Posted 3 years ago

“I am pleased with the product and customer service. The only slight issue was that I was not made aware of a delivery date although I think that was more down to the courier than Roseland themselves. When I rang Roseland to enquire about this the operative was very pleasant and polite and told me to expect the delivery that day. A bit more notice would have been helpful but, as mentioned, this was perhaps not their fault.”

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Posted 3 years ago

“Very pleased with the quality of the chairs. Wellworth the money we paid. would certainly use your store again. Less impressed with the delivery firm you use which I see gets a lot of negative commen t on the internet.”

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Posted 3 years ago

“Rapid delivery and customer service resolution.”

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Posted 3 years ago

“Excellent value for money. Well packaged and speedy delivery.”

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Posted 4 years ago

“Lovely solid cabinet...paint inside was flaking off...which was a shame...very quick response to exchange it though”

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Posted 4 years ago

“Recently ordered a oak TV unit, The picture on the website shows at much lighter oak than what arrived which was darker than I would have liked but on saying that cannot fault the delivery, it arrived earlier than promised and was very well packaged. One more grumble is the delivery company failed to notify me about the delivery day or time which resulted in me arriving home to find a very large package on my front porch!!!!!”

Helpful Report

Posted 4 years ago

“Actual unit is good and delivery was fine. However the card wrapping of the item was soaking wet on delivery as if the item had been stored outside in the rain. I was concerned that some of this wetness had got through to the actual item but fortunately this was not the case. I recommend items are stored under cover.”

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Posted 4 years ago

“On the whole I'm really pleased with my bedside cabinets. The only reason that I've given 4 stars and not 5 is that they were described as white, which is why I bought them, but they are actually a creamy white. I know it's hard to tell true colours when buying online but it was a bit disappointing when I saw them in the flesh, so to speak. Anyway, everything else was excellent - ordering, price, delivery, quality, design, etc., etc., so I've kept them! I would definitely buy from Roseland again but will double check the colour first.”

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Posted 4 years ago

“Nice piece of furniture - but lighter colour than displayed on site. Otherwise service very good.”

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Posted 4 years ago

“Chairs were advertised as black - the seat is definitely black but the woodwork is most definitely dark grey/graphite. The chairs were perfect in every other way so we decided 2 keep them and have been very happy with our purchase.”

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Posted 4 years ago

“Very pleased with the bookcase.I reported to the company that I was not happy with the delivery. We were given no notification of the time of delivery.It arrived and left on the door step and nobody rang either of 2 bell pushes or knocked. Roseland were handled my comments very well and agreed it was not a satisfactory delivery”

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Posted 4 years ago

“Excellent service delivery and especially packing. 1 star off because the item is a little more flimsy than anticipated but no big deal really.”

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Posted 4 years ago

“Requested a specific delivery period which was accommodated. Lots of online stores will not allow you to choose a delivery date and as it was going to a holiday home this was essential for us. Kept in touch with emails for delivery time and arrived when they said it would. Only knocked a star off as a bit more assembling required than we thought.”

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Posted 4 years ago

“Seem efficient, but delivery not great. Insufficient warning and units arrived in a white Transit van with driver to deliver units that expressly state on the side that two men are required.”

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Posted 4 years ago

“Great furniture. Very disappointed that the coffee table looked as though it had been opened before. The shelf was damaged and on closer inspection of the packaging it confirmed that the table was not packed sufficiently well to avoid damage in transit. Our complaint was dealt with reasonably efficiently although I couldn't understand why the damaged table could not have been collected at the same time as the replacement was delivered.”

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Posted 4 years ago

“Very pleased with my oak and grey painted coffee table . Love the feature that the drawers pull out from either side . Good value for money and very speedy delivery”

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Posted 4 years ago

“we are very satisfied with our purchase”

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Posted 4 years ago

“I thought it would have a wood back other than that it is nice”

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Posted 4 years ago

“Nicely preseated set of draws. Well made”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews