Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing furniture but let down by delivery company (twice). Received message at 4pm to say delivery would be made between 10.43am & 12.43 that day (bit late as delivery time slot had passed) & then nothing delivered. No more notifications until phone call from delivery man the next day to say he couldn’t find my house! Didn’t know he was coming hence no one in to accept delivery. Furniture left outside from door! Such a shame as furniture lovely.”

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Posted 3 years ago

“Great selection of pre-assembled furniture, quick response for despatch just a few days after ordering”

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Posted 3 years ago

“Good quality chairs”

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Posted 3 years ago

“described build quality and Finish very good, overall very pleased with the product delivered on time well packaged”

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Posted 3 years ago

“Really happy with our sideboard. Reasonable price looks lovely. Delivered as expected, ordered online but good customer service when called with a query.”

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Posted 3 years ago

“Slight delay on item, didn't always get regular updates, had to chase myself for updates. However when Bookcase arrived it was exactly as described, well made, undamaged, very well packaged. Would definitely buy again from these.”

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Posted 3 years ago

“The sideboard I purchased looks good and fits in the space I had for it, just a shame it was made in China”

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Posted 3 years ago

“The Padstow corner TV stand was very reasonable quality considering the competitive price. Delivery was fast and efficient as the unit was with us in a couple of days. On opening the box I found the strut securing the bottom rail was broken. As it is not visible I repaired it as it was not worth return the unit for this. It was probably my fault for not realising that Stone Grey is more of a biscuit/mushroom colour, but I liked the unit so repainted it - all sorted.”

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Posted 3 years ago

“With most aspects of the process i am completely happy. While looking into the furniture i wanted the customer service help was excellent. Protection / packaging of the item was excellent. I am happy with the furniture now i have it in my house. One point of concern is that i was not notified about the delivery and only received an email informing me that the item wo.uld be delivered 24 hours after it was actually delivered. So it was pure chance that i happened to be at home to receive the item. The delivery people were extremely helpful and did a great job in moving the item into my home. There are other items of furniture i am looking to get and this particular aspect makes me less confident about making a repeat order”

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Posted 3 years ago

“Unfortunately experienced long delays from placing order to receipt of goods due to Covid and shipping issues, but felt fully updated at all times and received 25% refund off the purchase price.”

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Posted 3 years ago

“Excellent service from Roseland Furniture ... unfortunately I was disappointed with the delivery service as they left my Furniture items outside in my garden without permission.”

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Posted 3 years ago

“A couple of small marks on top of chest of drawers but still a nice piece of furniture.”

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Posted 3 years ago

“It wasn't the right sideboard for me unfortunately but roseland have quickly arranged a return. I am still waiting for it to be picked up after 10 days but that is due to availability.”

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Posted 3 years ago

“Super quick delivery well packaged Product nice but not as good quality as I’d hoped Doors are stiff and looms a little cheap”

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Posted 3 years ago

“Pleased with the product and the ordering process was simple. The delivery though was not quite so seamless. Our request to not deliver before a certain date as we were away was missed and there was zero communication from the delivery company that Roseland use resulting in our items being left outside (although under cover) for us to find on our return”

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Posted 3 years ago

“We have purchased a few items from Roseland and have not been disappointed. It's also a bonus to have everything already assembled. Also prompt delivery, so there's nothing but praise from us!”

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Posted 3 years ago

“I cannot fault Roseland furniture for keeping me informed to when my furniture was available in stock. The quality is excellent, and was sent out quickly. I do have a problem with the courier service, who emailed me to advice they would deliver between 5.17pm - 7.17pm. I arrived home at 4.30pm to find they had already been and left the sideboard outside in the garden. The weather was awful, very heavy downpours of rain and hail. Some of the packaging was soaked. As I live on my own I could not lift it inside until I was able to get the help of a friend. The courier delivered the sideboard at approx 4.15. I was not impressed with this. Surely they could have let me know they would be early?”

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Posted 3 years ago

“Nice look, sturdy, small piece of leg had come loose which was stapled, so we glued it. Well packaged. Overall v pleased.”

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Posted 3 years ago

“Thank you for the quality piece of furniture, it fits into the room very nicely.”

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Posted 3 years ago

“The new sideboard looks lovely. However a bit more work could be done to make the drawers slide open more easily. They are quite stiff. Also the shelves inside would benefit by being moveable so you can adjust the size of shelves. We are pleased with it though, but you did ask.”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews