Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was dispatched quite quickly and I am very happy with the item I received. I would strongly suggest using a different courier service as I was not very happy with this. Furniture was dumped on the ground floor...I asked for some help carrying it up to the second floor (no lift), but the driver just left. It took me some time to get it up the stairs!”

Helpful Report

Posted 6 years ago

“We ordered a sideboard, TV unit and nest of tables. Whilst we were very happy with the sideboard and TV unit, there was some damage with the nest of tables. They were packed very well, so it must have occurred during manufacture. We arranged for an exchange, but unfortunately there was also some damage on the second set. Again, this must have been during manufacture, so suggests that quality control procedures could be improved before packing. As we couldn't agree on a mutually convenient date for another exchange, we have agreed to keep the second set with a partial refund.”

Helpful Report

Posted 6 years ago

“Good communications and fast and accurate delivery but item description "imaginative" and not as accurate as would be expected.”

Helpful Report

Posted 6 years ago

“Very efficient delivery. Console table looks very smart now that it is assembled and I am happy with it apart from the fact that the drawer sticks as it is not on runners BUT I would not have bought it had I known how much assembly was involved. The item is described as minimal assembly which I assumed was fixing the drawer handles or something minor. The drawer was assembled but screws had to be removed to take the drawer out completely which was necessary for the attachment of the legs and lower shelf. Bolting these on was very fiddly especially as some of the bolts supplied were not long enough and had to be used without their washers in order to get proper grip. I have a similar item of furniture in my hall which cost me £30 more, that was well worth it.”

Helpful Report

Posted 6 years ago

“I bought two bookcases, they turned up on different days with no communication from Roseland.”

Helpful Report

Posted 6 years ago

“Furniture arrived quickly. Reasonable quality for the price, but had to do some DIY. Staples holding the back in place were not properly secured so needing hammering in. A few minor issues in the paint, although nothing too noticeable once the table is in place.”

Helpful Report

Posted 6 years ago

“A little disappointed as sideboard was damaged on arrival, but on a plus side the replacement was all we expected and delivery and return was excellent”

Helpful Report

Posted 6 years ago

“When we unpacked this item there were a ew scratches on this top but we kept the item”

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Posted 6 years ago

“only two of the items arrived the third item lost got no e mail about delivery only by chance we were at home still waiting for chest tracking got no help at all”

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Posted 6 years ago

“The furniture is very good and looks fine in our lounge however the description as a book case should have clarified that the shelf heights restrict the height of books that can be accommodated in an upright position as would be normal !!!!!!!”

Helpful Report

Posted 6 years ago

“They look lovely but the wardrobe needs a lot of putting together which was not easy as I am a female with no one to help, Instructions very unclear. I would have preferred a metal hanging bar as I am not sure it will take a full wardrobe with winter coats looks like it will bend over time.”

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Posted 6 years ago

“Really fast delivery but really need more than 5 hours notice that products are due to arrive!!”

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Posted 6 years ago

“Looked good but a high percentage of cheaper material was used. I knew from the description that this was the case but for the small size of the unit the price was too high for the mix.”

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Posted 6 years ago

“Parts of dressing were broken had already disposed of packing won't buy from Roseland again!”

Helpful Report

Posted 6 years ago

“Shame the 2pieces don’t match the wood is completely different top of cupboard is discoloured looks like water marks on front edge told this is normal so if we decide to order 3rd piece will be aware not too bad as not near each other in room and fairly cheaply priced”

Helpful Report

Posted 6 years ago

“Fast delivery, good order tracking. Item itself was overpriced though.”

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Posted 6 years ago

“Excellent furniture, fast dispatch, shame about the courier service they use”

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Posted 6 years ago

“Ordered a tv unit and lamp table on the Wednesday, received the table lamp on the Friday but still waiting for the tv unit although both items were dispatched at the same time. I emailed Roseland furniture who said they would send out another unit, so hopefully it will be here by the weekend.”

Helpful Report

Posted 6 years ago

“Slightly disappointed on the item as was under the impression that it oak all over but it was not, cant complain about the delivery service at all as item arrived within 2 days. I think the item was overpriced for what it is by around 30% Thank you. Derek Leaback”

Helpful Report

Posted 6 years ago

“I was disappointed by the finish on the nest of tables. these were nearly the most expensive you sell.”

Helpful Report

Posted 6 years ago

Hello, Maura - I am sorry to hear that there may be an issue with your item. Please pop our Customer Service team an email with photos of the problem and we can look into this, for you. Kind regards

Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews