Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spectacular delivery 5*, however both sides of the item were badly damaged and item returned. An arduous task repacking furniture. Have received notification of a prompt repayment, but no word of explanation or apology from Roseland, which is really disappointing.......where has customer service gone? This will be my first and last attempt at ordering furniture online. J Cotter”

Helpful Report

Posted 6 years ago

Hello, Joan - I am sorry to hear about this and also that we had not emailed you an apology. You are quite right, this is disappointing to see that our Customer Service had slipped there! This will be passed up the line, thank you for bringing this to our attention. Kind regards

Posted 6 years ago

“Arrived with a mark from a biro pen on the top of drawers. Disappointed and couldn’t face returning hassle to do anything about it. Would have been a much different review without this.”

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Posted 6 years ago

Hello, there - I am sorry to hear of this fault with your item. Would you could kindly email over a photo of this so we can take a look?

Posted 6 years ago

“Badly put together furniture & poor delivery service”

Helpful Report

Posted 6 years ago

Hello, Petronella - I am sorry to hear that you are not happy with your purchases from us. I can see on your records that we have arranged an exchange for your chest of drawers, however, if you have any issues with or would like to return any of the others, please do let us know. Kind regards

Posted 6 years ago

“I would really love to leave a review but I guess I should wait until the goods have actually been delivered. Still, its only been a eight week since i fully paid for the product at over £600 so I guess I should be a little more patient. If and when I do actually receive the larder then I will gladly leave a review, congratulating Roseland on their extremely speedy review processs. Well done!”

Helpful Report

Posted 6 years ago

Hello, Susan - would you kindly pop us a message with your order details so we can look into this delay with your order? Kind regards

Posted 6 years ago

“Paid extra for quick delivery. One item delivered but I am still waiting ten days later for the second item but haven't heard anything from them”

Helpful Report

Posted 6 years ago

“Your courier YODAL attempted delivered with giving much notice, didn’t turn up on the rearranged date, and I still don’t have my table, and no number to call the courier on. Would seriously think twice before buying from a company that uses such a poor coury”

Helpful Report

Posted 6 years ago

Hello, Steve - I am sorry to hear that you had some difficulties with the courier. Please do contact us so we can confirm your correct record & conclude any ongoing issues. Many thanks

Posted 6 years ago

“Further on from the review I gave, yesterday, when I explained that after two deliveries of the coffee table I had ordered, both were damaged, and I was waiting for the third to be delivered, well after waiting all day for it to be delivered , it hasn’t turned up. I have phoned the company and they have said it was arranged for Monday delivery and not Friday as Roseland told me. Something is seriously wrong with communication at this company”

Helpful Report

Posted 6 years ago

Hello, Vera - I am sorry to hear that you have had some issues with the couriers, I can see from our records that your replacement item was arranged for delivery on Friday, so please accept our sincere apologies for this. Do contact us if you experience any further trouble. Kind regards

Posted 6 years ago

“Please refer to my product review that I have already posted on your web page.”

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Posted 6 years ago

“Not worth any stars arrived damaged not happy never going to buy from them again, was offered £25. Oo to keepit.”

Helpful Report

Posted 6 years ago

“Adding my voice to those who have already commented on the terrible delivery service (paid extra to have delivery on a certain day in my case, didn't arrive, then dumped in front garden in full view is street days later along with several other issues) and the 'customer service' received following. All well and good having a nice product but, for me at least, a company stands or falls on its customer service and this is where decisions are made as to recommending to others or using again yourself. This is genuinely the single worst experience I have had with ordering anything online and I order a lot. Never again.”

Helpful Report

Posted 6 years ago

“I would love to write a review but unfortunately I am still awaiting news of when it will be delivered. They contacted me two days ago and told me it was to be delivered Monday 16th - the only day no one can be at home. Now they say I have to wait to see when they next have a delivery in my area. I am not a happy bunny!”

Helpful Report

Posted 6 years ago

“Communication was minimal. I was informed delievery 3-5 days (so the website states) well mine was over 2 weeks. The delievery firm had my goods on the Monday but I wasn’t informed and didnt get a call until the Friday. 5 days wasted. Contacted Roseland and not even an apology. The wardrobe then arrived damaged. I had a call from a delievery firm explaining my new one would be delievered on the Friday. I took the day off work as this is now 4 weeks later and I’m getting pretty desperate for my wardrobe. I had a call at 1pm stating it was never delivered to the delivery company and wouldn’t be delievered until the following week. Problem after problem. The furniture is okay. Not amazing. I wouldn’t shop here again.”

Helpful Report

Posted 6 years ago

Hello, Faye. Please accept our apologies for the issues that you have experienced with your purchase from us, this is certainly not the service that we strive to provide for our customers. If you should ever need anything in the future do please call us directly and we will ensure that everything will be seen to with utmost care and attention. Thank you for taking the time to leave a review, kind regards.

Posted 6 years ago

“Tv stand just left in garden Side bored left at an other address 2 miles away Coffee table not turned up been waitin 3 weeks”

Helpful Report

Posted 6 years ago

I am sorry to hear that you have still not received the Farrow Coffee Table, this has been passed onto the Customer Service department to be dealt with straight away and you should hear from them shortly. Kind regards

Posted 6 years ago

“Top of bookcase unfinished”

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Posted 6 years ago

“Colour not clear on website had to return items completely wrong colour 10 pound charge for re stocking charge. Would not order again nice solid furniture”

Helpful Report

Posted 6 years ago

“Still waiting for furniture to arrive after over 2 weeks of waiting .... very misleading with information regarding delivery”

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Posted 6 years ago

“bookcase was just what I wanted , but arrived damaged. Rang Rose land and another one was sent out. Very good in exchange and was very apologetic This was when the problems started, as XDP failed to turn up 2 days on the trot, as they said they could not find my address, how did they deliver the first one! Still waiting.”

Helpful Report

Posted 6 years ago

“Not impressed. Fir the second time the product we ordered has got to go back as damaged. This will be the third product and if this is damaged as well then I will have to go else where as in the middle of a house build and needed the product for storage ASAP.”

Helpful Report

Posted 6 years ago

“Website states delivery 3-7 working days came on the 8th day. Delivery missed 2 hour slot by 30 mins. I had to chase for a delivery date as after a week i'd not heard when it would be delivered which made me wonder whether they got the order in the first place.”

Helpful Report

Posted 6 years ago

“3 failed attempts to deliver via “48 hour courier” and a week later still waiting despite 2 promise delivery dates Customer services who are more interested in a poor review of their courier than the overall service for which they are responsible. Has to be our WORST experience ever with online purchasing. Hoping against hope of a quick refund - will definitely not be visiting their ‘online stores’ ever again - Caveat Emptor!!”

Helpful Report

Posted 7 years ago

Please accept our apologies for the problems surrounding your purchase with us. Please privately confirm your order number and the full name that your order was placed under so I can look into this issue. Kind regards, Roseland Furniture

Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews