Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not say how nice the unit is it never arrived pretty bad company delivering who sent a text in the morning to say it’s coming today . I took a day off work . At 6 59 pm called them and they said the van broke down . Awaiting a refund”

Helpful Report

Posted 7 years ago

“The tables are cheap and nasty looking particularly the veneer tops Delivery was within a day which was excellent but very dissatisfied with quality not worth the money”

Helpful Report

Posted 7 years ago

“It would be nice to review this product, but unfortunately I have not received the goods I ordered. So I am not happy at all. Expected delivery within a week, it is now nine days and have not heard a word Also emailed twice now?”

Helpful Report

Posted 7 years ago

“This item arrived broken although the box appeared undamaged. We have requested a refund”

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Posted 7 years ago

“It has not arrived yet. Can you let me know where it is? Annalangford@yahoo.co.uk”

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Posted 7 years ago

“Item arrived damaged !!!”

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Posted 7 years ago

“Terrible service, broken promises.”

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Posted 7 years ago

“Nest of tables arrived - both tables with 3 legs only. Now awaiting a replacement. No compensation offered for the trouble in having to repack and arrange another delivery day. So far not very impressed.”

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Posted 7 years ago

“Good service - very pleased with quality of furniture”

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Posted 7 years ago

“Shoddy workmanship, drawers don’t fit properly, supports not the correct length very cheap and nasty, bits of ply at the back and underneath, they don’t look like the photo on the web site.”

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Posted 7 years ago

“Really disappointed that you reduced the item price by a third the day after delivery, not even a day, or half a day, feels like sharp practice to me, definitely not the way to build a continuing customer base. Disappointed Dennis 😤”

Helpful Report

Posted 7 years ago

“Item arrived damaged. Very hard to get a response from Roseland, eventually offered a £20.00 partial refund, would have like to return the table for a non damaged one, but would have cost me around £70.00 to return it. Extremely disappointed with the service and quality of the item received.”

Helpful Report

Posted 7 years ago

“If I could give zero stars I would. They have been absolutely appalling with customer service. They use delivery companies that leave hundreds of pounds worth of furniture with a weight of 54kg over 80m up the road at a random house. When I eventually received the item it was damaged and then tell me I am unable to get a refund unless I organise my own courier service to get the item delivered back to them. Constantly having different people on the phone telling you completely different things and overall being utterly unhelpful I am left with a complete damaged item and currently unable to get a refund. AVOID AT ALL COST.”

Helpful Report

Posted 7 years ago

“I have ordered 2 bedside tables and chest of drawers. Everything arrived after few days of scheduled delivery date, basically I have wasted half day at home waiting. Chest of drawers was poor quality, some of the drawers were not even in a rails. I phoned customer services for exchange and they said yes however they will not collect on Saturday (I said I am not wasting another day from work), they also said that the driver will not help repacking the old one (I live alone). I have asked for refund for such an amount but they said the maximum they can pay is below my expectations which at the end I have accepted as I could not be bothered to deal with this case any more. From my experience I would consider buying from this supplier.”

Helpful Report

Posted 7 years ago

“I’ll have to give 1 star as ordered a table and waited for a week to be delivered ( still not here), payed express delivery also Rang to see where the table was it had been lost in transit Now expected tom”

Helpful Report

Posted 7 years ago

“Ordered my item online. After waiting a few days for my item to arrive I contacted Roseland. I was told the ite. Would be delivered on Friday or Monday. I have taken 2 days ofc work to take recejpt of the item but it has not shown up. I emailed customer services to find oht where my delivery was? I have been advised that my item has been lost in transit! They then advised that a replacement would be despatched that will take another 2 days to be delivered. They would not overnight the item to me which is a pain as I have a day off tomorrow. I now have to take a 3rd day off work to take delivery. Very little in the way of a apology. Not impressed!”

Helpful Report

Posted 7 years ago

“Bought the telephone table looks good but quality of wood used v poor. Had holes in it and back of the furniture piece of wood chipped. Complained via email been 3 days no response, telephone contact made but no success, too busy to receive call and gets disconnected. Now I have to call the bank and cancel the payment unfortunately. Not all rosy as described on the website.”

Helpful Report

Posted 7 years ago

“On 29 October we were told our furniture was on its way. It is now 9 November and we have heard nothing from delivery company and no furniture has arrived. Appalling service. Would never use again. By the way where is our furniture we have paid for.”

Helpful Report

Posted 7 years ago

“For my first order, I was informed the stock would take 3 months to arrive and even then there were no guarantees.”

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Posted 7 years ago

“The quality of the product was very poor”

Helpful Report

Posted 7 years ago

Roseland Furniture is rated 4.5 based on 22,939 reviews