Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item left out side our home, I contacted the customer service and the lady was so rude and unhelpful. She said this is how their delivery service work, if I don’t want the item I can send it back . She was rude and rushed to cut the phone. One shelving unit is loose & one of the legs of Tv unit looks 2 pieces wood joints together. I will never recommend them to anyone”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. I am sorry for the confusion, the standard delivery is for delivery to the doorway as the couriers are not insured to enter your property. We do state this on the delivery information page and we do offer a 2-man, to the room of choice, delivery upgrade service upon checkout. If you could email the customer service team at info@roselandfurniture.com in regards to the faults then we can rectify this for you accordingly. Best regards Roseland Furniture

Posted 6 years ago

“I am still waiting to receive my furniture and your customer service has been far from helpful, so I will write a review once my items have been delivered.”

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Posted 6 years ago

“Quick to order and take money. Horrendous delivery service, failed to show up twice, tried calling Roseland direct 5 times and couldn’t get through. Probably won’t use again!!!”

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Posted 6 years ago

“Still waiting to receive the furniture due to problems with Yodal delivery ....... not impressed!”

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Posted 6 years ago

“Ordered a small oak sideboard. First one did not turn up yet was marked as delivered. Second attempt at delivery four days later was successful but neither the doors or the drawers would open or shut on the sideboard as the wood was warped. Replacement offered for delivery on the Monday (today) and yet again no goods received but marked as delivered by the delivery company Tuffnels. So far am out of pocket by over £220, have no useable sideboard and have wasted two days sat in waiting for deliveries that failed to turn up and no apology for this fact. Appalling service will never use again.”

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Posted 6 years ago

“Bought a London style coffee table and unable to put shelf on due to badly made fittings still awaiting replacement.”

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Posted 6 years ago

“not received order yet so cant review it !!!!!”

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Posted 6 years ago

“Never received my order”

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Posted 6 years ago

“Furniture has not arrived so unable to review it .”

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Posted 6 years ago

“Bought four items and one was very damaged and wood was wet and chipped right the way through cut my hand on it deep and have young children. Tried to contact them for 4 days and no answer.”

Helpful Report

Posted 6 years ago

“I ordered an online purchase Of one 2 draw side board The item turned up on time in the two hour window given by the delivery firm On arrival I was surprised by only one man trying to carry this item ? I helped him with it into the house It was well wrapped but I could feel the wrapping was wet and damp On opening the inner wrapping which was damp I could instantly notice large black areas to to top of the sideboard Also marks on the front style of the doors This was obviously not exceptable so I took some photos of theses areas and posted them to yourself together with a refund request The item was collected a few days later And I’m still waiting for my refund ? A day before your item came I had a delivery from NEXT what a difference two men carried the item in the house put protective covers over there shoes unwrapped the item Checked everything was ok even screwed the legs on for me So professional perhaps you could take a leaf out of there book I would not hesitate to use them again I could not say the same about yourselves Kind regards Jackie”

Helpful Report

Posted 6 years ago

“The hall console was not as advertised. It was grey rather than brown. It did not appear to be wood- oak as advertised. The driver who delivered it damaged my drive. I tried many times to phone Roseland to discuss this but no reply. I did have response to emails but this was slow. Roseland agreed to collect and refund the full amount for the console but I have had no answer about my drive. I had to take a day off work and wait for the pick up - there was no time slot offered. Overall a poor service and poor product. Very disappointing for a company that describes itself as a Cornish family business.”

Helpful Report

Posted 6 years ago

“Difficult to give a star rating as we haven't yet received our order! Hopefully it is on its way! Then we would happily write a review!!”

Helpful Report

Posted 6 years ago

“Two pieces of furniture arrived damaged, terrible customer service. Appalled with the response from staff. Will definitely not be ordering from you again.”

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Posted 6 years ago

“Very very disappointed Have ordered over 10 items with you, and every single one has been damaged Exchanging items is difficult as you only organise by email; and you have a 48 hour response time for all emails.”

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Posted 6 years ago

“How can I review something that HAS NOT ARRIVED!!!! Despite calling the office twice I am given no reassurance when my item will turn up. I paid extra for 2 man delivery and this seems to have made the situation worse. Asking me to do a review just adds salt to the wound. Stop messing people around and get your deliveries sorted. Then perhaps I might have something that I can actually write a review about. Diabolical!!!!!”

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Posted 6 years ago

“I am very disappointed with our purchase from Roseland furniture. Firstly, the delivery men trod mud all over our beige carpet in the lounge, which i have struggled to remove. Secondly, when we removed the outer packaging we noticed that on both units there's a big ink stamp, which says 'Flexiload Asia' For the price of the furniture, i just cannot believe that there is an ink stamp on the items. I feel really disappointed and wouldn't be able to recommend Roseland to anyone.”

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Posted 6 years ago

“Ordered and paid for item but had no further communication from them”

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Posted 6 years ago

“Cannot give a review because we are still awaiting delivery despite twice being promised a delivery that has not turned up, we are now going to cancel the order.”

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Posted 6 years ago

“Seemed good at the outset but delivery company lost the order!”

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Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews