Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing order in November and no delivery update in December, no response to emails or phone calls resorted to PayPal for resolution. Finally in middle of January, PayPal returned money as no response from Roseland Furniture. In February informed that furniture on its way even though I had been refunded. Bad service, avoid this company at all costs.”

Helpful Report

Posted 6 years ago

“Ordered two side units which never actually arrived but Roseland was quick to refund so can't knock them for that the 1 star is more aimed at the delivery company used which lost my order rather than the service from Roseland”

Helpful Report

Posted 6 years ago

“Never got my order very disappointed”

Helpful Report

Posted 6 years ago

“The kitchen island is great! BUT ... ... the delivery process was abysmal. We knew that the delivery company would not bring the unit into the house, but it turned out to be ten times worse. Point 1. The van arrived promptly, but its tail lift did not work. The driver and I had to man-handle the crate down the the 4 foot drop. Point 2. The driver kindly helped pull the crate into our hall, but no further. My wife and I managed to haul it into our kitchen (including up a step). I am 72 and she is 67. Why don't you use a better courier? We would have been quite happy to have paid extra for a top notch firm.”

Helpful Report

Posted 6 years ago

“Ordered three items, all three boxes arrived damp. On opening first box it was damaged on two pieces - massive split in wood on one of the legs and underneath the dressing table. After phoning Roseland support which seems to ring through twice then hang up on you? They could only send out replacement a week later, after booking leave from work again to stay in (as they only ever deliver on weekdays) no one turned up to pickup damaged item or deliver new. Speaking with them again today to try and resolve they are unable to provide solution other than to stay home on a weekday and pray someone arrives or leave damaged item outside and have refund. If I had the chance to undo ordering from Roseland i would, think twice before ordering anything online - if you live local then i guess it wouldn't be an issue.”

Helpful Report

Posted 6 years ago

“Terrible experience. furniture large items delivered by one only. Both items were damaged I have images of the damaged goods. Not very helpful when Organising returns. No returns on a Saturday so had to lose time from work”

Helpful Report

Posted 6 years ago

“I ordered two items which were supposed to be delivered over a week ago and after waiting in all day the delivery driver contacted me to say he couldn't get through a road as there had been an accident and his satnav wouldn't redirect. I was told to rearrange delivery myself and after leaving several messages delivery was arranged for before 1pm yesterday. Having waited in all morning I got a call from the delivery driver at 12.45 to say he was over an hour away and that he wouldn't get to me until later that afternoon and he hadn't got the message to deliver before 1pm. Having decided to cancel my order I rang Roseland who said they wouldn't wait for the goods to be returned by the carrier as it was not my fault and the refund would be made immediately. I have just had an email to say they will not be refunding my money until they receive the goods back from the carrier. I would never deal with this company again.”

Helpful Report

Posted 6 years ago

“I ordered 4 items of furniture what was supposed to be in stock for immediate delivery. One week on I'm still waiting for my tv unit and had a email from Roseland furniture saying it should be out this week! Don't bother trying to contact them via telephone, no one ever answers and the phone gets disconnected!. Seriously worst service I've ever encountered on line!@@”

Helpful Report

Posted 6 years ago

“Still hasn’t turned up”

Helpful Report

Posted 6 years ago

“This is the first time and last time I would buy from Roseland Furniture, I made my purchase of 2 wardrobes, bedstead, tall boy chest of drawers, bedside tables and TV stand in November 2018 as yet I am still to receive the wardrobes. Although Roseland have lent me a wardrobe, I have received no compensation or discount or been contacted by a senior manager. Customer service is poor to stay the least. My advice to any potential new customers Saturday clear and buy elsewhere!”

Helpful Report

Posted 6 years ago

“Item left out side our home, I contacted the customer service and the lady was so rude and unhelpful. She said this is how their delivery service work, if I don’t want the item I can send it back . She was rude and rushed to cut the phone. One shelving unit is loose & one of the legs of Tv unit looks 2 pieces wood joints together. I will never recommend them to anyone”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. I am sorry for the confusion, the standard delivery is for delivery to the doorway as the couriers are not insured to enter your property. We do state this on the delivery information page and we do offer a 2-man, to the room of choice, delivery upgrade service upon checkout. If you could email the customer service team at info@roselandfurniture.com in regards to the faults then we can rectify this for you accordingly. Best regards Roseland Furniture

Posted 6 years ago

“I am still waiting to receive my furniture and your customer service has been far from helpful, so I will write a review once my items have been delivered.”

Helpful Report

Posted 7 years ago

“Quick to order and take money. Horrendous delivery service, failed to show up twice, tried calling Roseland direct 5 times and couldn’t get through. Probably won’t use again!!!”

Helpful Report

Posted 7 years ago

“Still waiting to receive the furniture due to problems with Yodal delivery ....... not impressed!”

Helpful Report

Posted 7 years ago

“Ordered a small oak sideboard. First one did not turn up yet was marked as delivered. Second attempt at delivery four days later was successful but neither the doors or the drawers would open or shut on the sideboard as the wood was warped. Replacement offered for delivery on the Monday (today) and yet again no goods received but marked as delivered by the delivery company Tuffnels. So far am out of pocket by over £220, have no useable sideboard and have wasted two days sat in waiting for deliveries that failed to turn up and no apology for this fact. Appalling service will never use again.”

Helpful Report

Posted 7 years ago

“Bought a London style coffee table and unable to put shelf on due to badly made fittings still awaiting replacement.”

Helpful Report

Posted 7 years ago

“not received order yet so cant review it !!!!!”

Helpful Report

Posted 7 years ago

“Never received my order”

Helpful Report

Posted 7 years ago

“Furniture has not arrived so unable to review it .”

Helpful Report

Posted 7 years ago

“Bought four items and one was very damaged and wood was wet and chipped right the way through cut my hand on it deep and have young children. Tried to contact them for 4 days and no answer.”

Helpful Report

Posted 7 years ago

Roseland Furniture is rated 4.5 based on 22,939 reviews