Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to deliver lost orders promise delivery date failed completely dissatisfied with the company. Would never use them again this is the first negative review I have ever done.”

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Posted 6 years ago

“We still haven’t received it!!”

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Posted 6 years ago

I'm sorry to hear that, the tracking indicates it was delivered on the 1st March. I have asked the courier for an update and I'll let you know as soon as I have a reply but I do apologise for the delay with your delivery. Kind regards Roseland Furniture Ltd

Posted 6 years ago

“The items descriptions advertised are not accurate”

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Posted 6 years ago

“A very good, sturdy bookcase; exactly what I'd hoped for. Very well packaged and delivered quickly”

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Posted 6 years ago

“Very disappointed, tried ringing over 50times and so everyone knows there number does not work only answer machine saying dealing with other customers which is rubbish I have handles missing on my sideboard”

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Posted 6 years ago

Hello, Byron - I am sorry to hear that the handles were missing from your item, please accept our apologies for this and for the telephone line being so busy at the moment, the Customer Service Team are working on this as best as we can. I can see from your records that we are now sending you the replacement handles via Post and these will be sent out on Monday. Do let us know if you need anything further. Best regards

Posted 6 years ago

“Took 5 weeks for my order to arrive !!! Had to chase up what and when it was arriving as no emails at first. Bit of wadrobe chipped of in our hand when assemling with no force !!. Will not be ordering again. Ps I have never written a bad review in my life .”

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Posted 6 years ago

Hello, Judy - I am sorry to hear of the delay with receiving your item. I can see from your records that it was a wardrobe with a 3-4 weeks delivery lead time and that it was out of stock at the point of ordering, please accept our apologies for the email informing you of this not reaching you. If you would kindly send the Customer Service Team a picture of the damage to the wardrobe, they can then take a look at this, for you. Best regards

Posted 6 years ago

“The chest of drawers I ordered & paid extra to arrive on a Saturday, actually arrived on a Wednesday, no explanation given. When unpacked we discovered the drawers were very badly made, one divider between two drawers was at an angle, there were several visible dowels and big gaps between drawers and main chest. Oh and there was a dent on the top front edge, most likely made by the delivery man who dumped the chest upside down despite the big labels saying 'this way up'. Needless to say we returned the chest and got our money back.”

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Posted 6 years ago

“AWFUL EXPERIENCE - ORDERED 10/02 - THEN REPEATEDLY REQUESTED DELIVERY DATE AND WAS TOLD TO WAIT FOR DETAILS FROM COURIER - FINALLY TOLD BY ROSELAND 19/02 ITEM WAS OUT OF STOCK - IMMEDAITELY CANCELLED MY ORDER AND RECEIVED PAYPAL CREDIT SAME DAY WHICH WAS THE ONLY EFFICIENT PART OF THE PROCESS”

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Posted 6 years ago

“Great service. .. Packed fantasticly Can't fault the purchase however both sideboards left on doorstep. .. VERY DISSAPOINTED. .also not in the time they said they would deliver... Sideboards fantastic..5 out of 5.. Delivery 0 out of 5.”

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Posted 6 years ago

“furniture arrived damaged and was sent back free of charge and refunded within two to three days. this part of the service was very good”

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Posted 6 years ago

“After placing order in November and no delivery update in December, no response to emails or phone calls resorted to PayPal for resolution. Finally in middle of January, PayPal returned money as no response from Roseland Furniture. In February informed that furniture on its way even though I had been refunded. Bad service, avoid this company at all costs.”

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Posted 6 years ago

“Ordered two side units which never actually arrived but Roseland was quick to refund so can't knock them for that the 1 star is more aimed at the delivery company used which lost my order rather than the service from Roseland”

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Posted 6 years ago

“Never got my order very disappointed”

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Posted 6 years ago

“The kitchen island is great! BUT ... ... the delivery process was abysmal. We knew that the delivery company would not bring the unit into the house, but it turned out to be ten times worse. Point 1. The van arrived promptly, but its tail lift did not work. The driver and I had to man-handle the crate down the the 4 foot drop. Point 2. The driver kindly helped pull the crate into our hall, but no further. My wife and I managed to haul it into our kitchen (including up a step). I am 72 and she is 67. Why don't you use a better courier? We would have been quite happy to have paid extra for a top notch firm.”

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Posted 6 years ago

“Ordered three items, all three boxes arrived damp. On opening first box it was damaged on two pieces - massive split in wood on one of the legs and underneath the dressing table. After phoning Roseland support which seems to ring through twice then hang up on you? They could only send out replacement a week later, after booking leave from work again to stay in (as they only ever deliver on weekdays) no one turned up to pickup damaged item or deliver new. Speaking with them again today to try and resolve they are unable to provide solution other than to stay home on a weekday and pray someone arrives or leave damaged item outside and have refund. If I had the chance to undo ordering from Roseland i would, think twice before ordering anything online - if you live local then i guess it wouldn't be an issue.”

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Posted 6 years ago

“Terrible experience. furniture large items delivered by one only. Both items were damaged I have images of the damaged goods. Not very helpful when Organising returns. No returns on a Saturday so had to lose time from work”

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Posted 6 years ago

“I ordered two items which were supposed to be delivered over a week ago and after waiting in all day the delivery driver contacted me to say he couldn't get through a road as there had been an accident and his satnav wouldn't redirect. I was told to rearrange delivery myself and after leaving several messages delivery was arranged for before 1pm yesterday. Having waited in all morning I got a call from the delivery driver at 12.45 to say he was over an hour away and that he wouldn't get to me until later that afternoon and he hadn't got the message to deliver before 1pm. Having decided to cancel my order I rang Roseland who said they wouldn't wait for the goods to be returned by the carrier as it was not my fault and the refund would be made immediately. I have just had an email to say they will not be refunding my money until they receive the goods back from the carrier. I would never deal with this company again.”

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Posted 6 years ago

“I ordered 4 items of furniture what was supposed to be in stock for immediate delivery. One week on I'm still waiting for my tv unit and had a email from Roseland furniture saying it should be out this week! Don't bother trying to contact them via telephone, no one ever answers and the phone gets disconnected!. Seriously worst service I've ever encountered on line!@@”

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Posted 6 years ago

“Still hasn’t turned up”

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Posted 6 years ago

“This is the first time and last time I would buy from Roseland Furniture, I made my purchase of 2 wardrobes, bedstead, tall boy chest of drawers, bedside tables and TV stand in November 2018 as yet I am still to receive the wardrobes. Although Roseland have lent me a wardrobe, I have received no compensation or discount or been contacted by a senior manager. Customer service is poor to stay the least. My advice to any potential new customers Saturday clear and buy elsewhere!”

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Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews