Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a tv unit in white & oak finish, to be delivered a couple of days later,, 3weeks later after No delivery notice or track this item, I wrote to them & they still did not give any info of delivery , so I phoned & the Lady on the phone said they would deliver ASAP, which next delivery would be 31 may, nearly a month late, still no delivery times though, put the day on calendar, & waited, on the 31st they texted me a time 8 to 11.30 am , it arrived after but it arrived, I will Not recommend Riverland , bad service & the telephonists don’t care either. When I heard that the warehouse was just outside Shrewsbury & it took so long to get here that is bad.”

Helpful Report

Posted 6 years ago

“After 6 promises of delivery my furniture has STILL not arrived.”

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Posted 6 years ago

“Really disappointed with Roseland. Second purchase arrived faulty and had to be returned.”

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Posted 6 years ago

“Very poor paid for item six weeks ago and it still hasn't been delivered. The phone numbers l was given, both mobile and land-line never get answered. I have left messages, but as of today 29.05.2019 no one has bothered to reply. If you won't deliver please refund my money.”

Helpful Report

Posted 6 years ago

Hello, I am sorry that you haven't been able to get through on the phones but I can see you have been in touch by email. Our courier has been trying to contact you to arrange delivery and have left messages for you to call them. Can you get in touch so we can check we have the correct number for you? Many thanks

Posted 6 years ago

“I was very disappointed. Both bedside cabinets were faulty/ damaged. They should never have made it through quality control.”

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Posted 6 years ago

“I ordered several items from the Farrow range which were all damaged or had been badly finished by the manufacturers. I was offered replacement furniture 3 times but all the items were still not of good quality.”

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Posted 6 years ago

“The problem was not Roseland but the couriers DPD. When I ordered the furniture on Monday, it stated that I would receive it on Thursday, I took the day off work to await it's delivery, I thought it strange when it did not show on their website that the furniture was on the van. Needless to say it DID NOT up. Roseland were very helpful and got in touch with the couriers to find out what is happening I had to get time off work again, to wait for the delivery, it did come in a DPD van that seems strange and when the driver opened the back of the van, the tall boy had gone over but thank goodness it was well packed and did not come to any harm.”

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Posted 6 years ago

“Don’t risk buying from Roseland furniture, they gave me the wrong delivery date, I had taken time off work, really inconvenient, when the items arrived they were badly defective, I emailed with pictures, no response, I called to be told they would be picked up on Monday, no collection, several calls later was told they would be collected Wednesday, still no collection, further emails sent, no response, very very disappointed”

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Posted 6 years ago

“The 'service' provided by Roseland Furniture has been nothing short of appalling. I wouldn't recommend Roseland Furniture to my worst enemy. Numerous promises of delivery dates were missed which had required taking time off work. After the third promise of a delivery date not being fulfilled, and demanding a refund, Roseland Furniture were still suggesting that the items would be delivered! Ultimately, however, I got the requested refund and have spent my money elsewhere. DO NOT USE.”

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Posted 6 years ago

“Unfortunately cannot give review as first cabinet was really badly damaged and replacement has not been delivered. Have been given time slots for delivery on Wed and Thurs but no show. Very annoyed customer. Would suggest you change your courier service as reviews about them are shocking.”

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Posted 6 years ago

“I will review when the item I ordered finally arrived.”

Helpful Report

Posted 6 years ago

“I would write a review but haven’t received my furniture yet through a totally ridiculous delivery company who takes 3 weeks to deliver from Gloucester to Scotland apparently they only deliver to Scotland on a weds which is no use terrible service don’t think I will using rosewood again total joke”

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Posted 6 years ago

“The products I have bought have always been delivered well wrapped and protected. The finish on the products has been very good and they make eye-catching additions to the furniture in the house.”

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Posted 6 years ago

“Sadly the blanket box i ordered was damaged on the lid. Noticed it immediately and didn’t continue unwrapping the rest of the item. It is still here and I’m awaiting a replacement tomorrow”

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Posted 6 years ago

“Very disappointed with the the TV cabinet, the back panel is made of very flimsy wood, rough around the edges at the front plus a mark on the top, something has been spilt, differently not in the wood. Also I thought I was supporting a British industry but the item was made in Vietnam.”

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Posted 6 years ago

“I would be only too pleased to write a review on my furniture if I ever receive it I know Yodel have a bad name but this even surpasses them u have my money therefore it is up to u to sort this out”

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Posted 6 years ago

“We received the item we ordered on time but unfortunately it was damaged. (Split hinge). We complain to Roseland and they said they would pickup the item and replace it. The second item we received was also damaged in the same place ( split hinge). I can understand the first item being damaged as unfortunate but receiving the second item also damaged as inadequate. I assume the items were shipped from Vietnam and not checked your end when despatched. I have since received a total refund, but would be reluctant to purchase any product from you ever again.”

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Posted 6 years ago

“I order a blanket box which is very nice and I’m pleased with in too. I’m not pleased with my delivery which I feel has taken away my trust in your service. I contacted your company to see where my delivery was to be told three days later it was in my shed. No note to say where it was. Your person took a photo of the box and my shed too. How do I know he or she didn’t spend time in it. The delivery person opened a closed gate went into my back garden without permission and opened my shed without asking. The funny thing is why didn’t he come to the shop next door or the hair dressers or garage . Your delivery person entered my back garden without permission and I was there to. I’m very upset . I have not yet checked my contents of my shed to see if anything has been taken”

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Posted 6 years ago

“We sent email to advise we were unhappy with quality and they were no interested, were only offered a return which we will be accepting.”

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Posted 6 years ago

“Item delivered 3 times each time with damage First delivery I had paid extra for Saturday delivery and it never showed up ( courier did not even call to notify me ) Will not be using this company again. Customer service team were very apologetic and this is in my opinion the only good thing about the company.”

Helpful Report

Posted 6 years ago

Hello, and sorry to hear of the trouble that you experienced with your delivery. We do have to put our trust in the couriers delivering when we ask them to, and whilst the large majority of the time they do this without any issues occurring, on the odd occasion they can get things wrong, unfortunately and frustratingly. If you do wish to order from us again in the future, please contact the Customer Service Team directly and we can look at any potential alternative courier services, for you. Best regards

Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews