Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have asked me to write a review but I'm still waiting for the deliveries. I could write a thesis on how long your deliveries take but I have better things to do with my life.”

Helpful Report

Posted 5 years ago

“Very dissapointed, I placed my first order with Roseland which was an oak tv cabinet and received the incorrect item. They did come and replace it, however I have opened it and it is not fit for purposes as the holes drilled at the back for the wires are in the wrong place meaning I can't connect my DVD player and sky box. I have just contacted Roseland now and awaiting a response”

Helpful Report

Posted 5 years ago

“Paid extra £25 for a Saturday delivery. But was never delivered. Don’t understand why a such a unreliable delivery service was chosen. I don’t mind pay extra. But want a reliable service. Unlikely to ever choose Roseland again. Trying to take time of work for delivery, has caused a lot of issues, something Roseland doesn’t understand.”

Helpful Report

Posted 5 years ago

“I ordered an item on express delivery18th July and waited eight days for a delivery and Am Still Waiting. Time is 17.30 pm 26th July. Office closed!!!! I was promised a definite delivery today between 3 and 5pm!!!! Not avery reliable company.Even the review is rubbish!!”

Helpful Report

Posted 5 years ago

“Not good at all. First item was damaged badly, the replacement has some sort of stains on the top panel, only to be told that’s the grain of the wood. However this is wrong as we have the 1 st cupboard that was sent and the top panel on that is fine! Also the delivery guy wasn’t allowed to take the damaged 1 when replacing it so were now stuck with it in the hallway till Friday as that’s the only day someone is in in the week. Very very poor. Only good thing was the replies to me emails.”

Helpful Report

Posted 5 years ago

“Appalling customer service waited 5 months after payment for furniture to be delivered. Was told would be compensated for this but no further contact made.”

Helpful Report

Posted 5 years ago

“Did not deliver when requested even though this was given in writing and item was damaged. I was happy to accept a 50% refund for the item to save the hassle of returning as it was now out of stock however was only offered 25% so it was returned. Currently awaiting full refund.”

Helpful Report

Posted 5 years ago

“Well it's been 6 weeks since I ordered the item and it still hasn't arrived and I've now been told the courier has lost the item. Let's hope I'll have it in another 6 weeks.”

Helpful Report

Posted 5 years ago

“I placed an order for a nest of coffee tables on May 1st 2019, and was told they were out of stock and would take approximately 6-8 weeks for delivery, which was fine. I heard nothing else from Roseland Furniture. 10 weeks later I contacted them to ask about my delivery and was told it would be delivered mid-August... that`s 15 weeks. A message or call from Roseland Furniture letting me know this would have been appreciated, so I think they should look at their level of customer service. I cancelled the order.”

Helpful Report

Posted 5 years ago

Good morning, Mr Proctor - Please accept our sincere apologies for the delay in the new stock coming in. We would only provide approximate dates in case of a delay in manufacture, however, I will raise the issue of customer contact with regards to updates for our customers. We trust everything is okay with the rest of your Nordic Oak items, however? I can see from your records that you have placed a new order for the London Oak Nest of Tables, and this will be dispatched with Yodel today. Please keep an eye on your texts/emails for the delivery notifications. Do not hesitate to contact us if you should need anything further. Kind regards

Posted 5 years ago

“Lovely quality furniture, but absolutely appalling service. Waited over 12 weeks for delivery only to be told one item has been discontinued.”

Helpful Report

Posted 5 years ago

Hello, Mr Foster - Please accept our sincere apologies for the discontinued item on your order. Regrettably our suppliers did not let us know in advance of this amendment to our order of this range, and we were therefore unable to let you know. We recognise that this is not the service you would expect and we are looking into this issue with our suppliers. Apologies for any and all inconveniences caused. Kindest regards

Posted 5 years ago

“I still don’t have my furniture! Communication from Roseland is very poor and the delivery company communication is even worse! What a shambles these companies are. I only hope that my furniture does arrive eventually as it’s supposedly coming next week. Not good that I’ve been waiting 3 months with nothing to show for it. Think twice before using this company.”

Helpful Report

Posted 5 years ago

“Received my tall draws last Wednesday 3rd July after making a special trip home for the delivery. When I opened the package that evening I found that all the front was damaged, could of been done in transit. I think the item should of been unpacked with or by the courier to show its condition and its know got to be exchanged after making a email complaint. I have still had to spend my time to email to sort it and have got to spend more time waiting for the item to be exchanged by taking time off work to receive the next delivery that's a cost I feel I should not have to find. I feel that some compensation should be offered for this not just a sorry email”

Helpful Report

Posted 5 years ago

“Ordered a sideboard and nest of tables, the sideboard came damaged arranged for it to be collected and a new one delivered. Waited in all day and nobody showed up, rung to find out what was going on and it had been changed but nobody informed me or asked if that day was okay. 2nd sideboard also came faulty (handles were wonky and not level) reported this and they didn't seem to care just offered me discount which wasn't even 20% which would of been acceptable given all the messing around and 2 faulty units. Wouldn't recommend this company!”

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Posted 5 years ago

“Quality products and excellent delivery service”

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Posted 5 years ago

“Pay for what you get One off the cabinets had to holes in the top was damaged couldn’t be bothered to send back pictures are decifing”

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Posted 5 years ago

“The colours that are shown on the website do NOT reflect the colour of the furniture. I bought the Mullion Grey and when it arrived it was a totally different colour to the one shown online. When I called, I was told it’s because of the background colour used has ‘drained the colour’ and ‘it does look more cream than grey’. As they only have one showroom, the online photos are crucial. The item came with a staple through the back which came through to the front. Very cheap feeling, but you get what you pay for.”

Helpful Report

Posted 5 years ago

“My item has now been delayed 3 times and on no occasion has Roseland contacted me to advise of the delay. On the first two occasions I contacted Roseland myself to ask where my item was and only then was told there had been errors with the delivery. In the last correspondence i received from Roseland - after two delays - i was told the item would be with me on Saturday (though they could give no ballpark time of delivery). Today (Saturday) a third party emails me to say the item will be delivered on Monday. 3 delays and no effort on Roseland's part to pro-actively communicate.”

Helpful Report

Posted 5 years ago

Hi Rory I can only apologise for issues with your delivery our service on this occasion has fallen below what you should have expected and I am sorry. I will keep an eye on the delivery, which looks like it will take place on Monday, and I will be in touch once it's been delivered. Kind regards Jayne

Posted 5 years ago

“I paid £25 for Saturday delivery. I received no contact from Roseland or the delivery company so I contacted them. The TV stand never turned up. It was ‘lost’!! I could have a refund or wait 12 weeks for another one! Hugely disappointed. If I had not been so proactive, I doubt I would still have heard anything. I did get a prompt refund.”

Helpful Report

Posted 5 years ago

Hi Alison I am sorry about the loss of your TV stand in transit but unfortunately it was the last one we had in stock so we were unable to send a replacement immediately. I do apologise for the disappointment and inconvenience this has caused you. Kind regards Roseland Furniture Customer Services

Posted 5 years ago

“Very poor customer service once you placed your order no communication or whatsoever about delivery you have to chased them for your order and they will lie that they send you an email which they never did and one of the customer service said if I liked he can refund my money after waiting 2 weeks very bad experience for me”

Helpful Report

Posted 5 years ago

Hi Arike, I am sorry you feel like this. I can see that the courier spoke to you on the 10th June to book in delivery for this Friday and they sent an email to confirm this. If you'd like to get in touch with us we can check to see if this email address is correct but I do apologise for the delay. Kind regards

Posted 5 years ago

“2 weeks after placing my order, I am still waiting for my cabinet to be delivered. I have phoned asking for further information as I am going on holiday shortly. I was assured that I would receive an update on progress - but no word from the manufacturers. Very poor service indeed avoid at all costs.”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews