Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke! If there delivery company would communicate I might receive my chest of drawers ☹️☹️”

Helpful Report

Posted 5 years ago

“Delivered on time and as decribed”

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Posted 5 years ago

“It seems well made . The order was packaged and delivered in excellent condition.”

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Posted 5 years ago

“Ordered on the 15/09/2019. TV unit ,coffee table, nest of tables expecting quick delivery . No chance got a message from there carrier stating delivery as ad hoc . Contacted them couldn't deliver until 27 /09/2019 expecting 2/3 days delivery . Now asking for a review haven't got furniture yet what do you want me to say ? Hope there is no damage as it has been in there depot all this time. Was wanting bedroom furniture but going on this experience no chance”

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Posted 5 years ago

“One star only and that is for the satisfactory conversation about return. Shoddy workmanship of a type I haven't seen in many years. Sad to see!”

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Posted 5 years ago

“So far monies banked, no sign of purchase and have waited in three days so far. It would be lovely to get some feedback on delivery which I can rely on. Pat. Scivier”

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Posted 5 years ago

“Lots of splinters We purchased a book case a while ago and the quality was ok for the price .this time at was made up of what is best described as tomato box material with what looked like sticky back plastic as there wood venire”

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Posted 5 years ago

“The workmanship of the unit was very poor, besides it being damaged sent photos and no one seemed bothered,and the couriers they use are diabolical,very rude wanted to leave it at the front gate”

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Posted 5 years ago

Hello. Thank you for your review and I am sorry to hear this. I have looked into this and can see that we offered to exchange the unit for you but in the end we issued you with a partial refund as agreed, due to the unit having some imperfections. Best regards Roseland Furniture

Posted 5 years ago

“Worst customer service I have ever experienced. Wasted two days waiting in for our furniture to be delivered. First one apparently 'lost in transit'. Second one just didn't turn up . Seemed to get a different excuse every time we phoned. Most of them could be summed up as 'it's not our fault, it's the delivery firm'. Wouldn't ever use Roseland again.”

Helpful Report

Posted 5 years ago

“After three promised no shows by XPD, the delivery company I cancelled the order. Why do Roseland Furniture use such a useless delivery company? No more orders from me while they use them.”

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Posted 5 years ago

“The picture of the desk made it look good, the delivery service was excellent but that is were the good points end. It is described as oak but in fact much of it is not oak but very cheap quality soft wood and the construction methods and workmanship are awful. Not even the top or the legs are solid oak! This is a poor quality,very over priced item and the assembly instructions are wrong. I have bought a lot of oak furniture and this is by far the worst piece .”

Helpful Report

Posted 5 years ago

“AVOID!! Unreliable, Unorganised and frankly Rude. Giving one start as a result of taking three days off work for delivery, broken items and ultimately talking with an incredibly rude woman at Roseland with a superiority complex. If all of the above was fine, I would give 3 stars, as the replacement isn't worth the money. I don’t normally review stores, but Roseland has ruined my week. I ordered a tall boy dresser on a Sunday for a three day delivery on the following Wednesday. I booked the Wednesday off from work to take delivery of this item and others from other stores. While at work on the Tuesday the currier DXP TXTed at 11:03 to say the item would be delivered that day between 13:00-15:00. I tried to contact them by phone and email but got nowhere. I left work and headed home for 13:00, which is an hour trip, with the view to return to work after the item was delivered. The time slot came and went. After 40 minuets of trying I finally reached DXP, needed to be transferred three times to talk to someone in shipping. Spoke to a Brummie woman who told me that the delivery time was just an estimate and it could arrive at 9 that night, there was no way of knowing as the trucks aren’t tracked. Felt like she was reading from a script and spoke very fast. Ending the monologue with “if these nothing else I can help you with I need to get on”. I explained I needed to return to work but had taken the following day off. This was met with an “and?. I thought my point was clear, never the less asked if it could be delivered tomorrow. I was told today’s ordered could be cancelled, but it may or may not turn up the following day. I asked if a Saturday would be possible, which she replied “do you want me to cancel this or not?”. The call was a total waste of time. The currier arrived late afternoon. After unboxing the item it was clear it was damaged. It was too late to call Roseland by then, so I emailed. I waited for a reply until WED afternoon, which never came so I called and spoke with someone called JOE. He was reasonable, and I excepted sometimes thing arrive broken. JOE explained a Saturday replacement wouldn’t be possible as they only deliver over weekends, not collect. I was told the item would need to be replaced on the Friday. He changed the currier for me as he explained Roseland’s alternative currier is more reliable. I explain I would endure lose of earning for 3 days for one item due to their systems and broken item. JOE told me to call at 9am on the Friday for a time slot for the currier. He didn’t understand my point that if I waited until 9am I wouldn’t arrive into work until after 10, and then may need to leave shortly after if my slot was in the early afternoon. My hands were tied and I knew then never to order from Roseland. Today is the Friday for delivery. I called Roseland at 9am as instructed and spoke with the snootiest woman called JANE. I was firmly told the delivery was an all day delivery and there would be no update until after 10:30am. The item wasn’t even on a truck yet and I had no idea how far away it was. When I re-explained the situation I was spoken down to by JANE and told their was nothing on the system and I was simply wrong. The item was always meant to be delivered on the Tuesday, and today was always going to be an all day event. I couldn’t get a word in. When I asked to speak with JOE or his manager, JANE told me JOE was on the phone and she was his manager - now knowing it’s a family business I suspect it was his mother or other relative. Was told the information I was giving her was all wrong and again it would be an all day sitting for delivery and collection of their shoddy item. JANE made no attempt to talk with JOE and check, or any help given to manage the situation. I was spoken down to as if Roseland are the crème de la crème and I should be honoured to be talking with them. This went on until I had enough and told JANE to stop talking over me and listen. I asked to know what she planed to do about the situation, and she told me in a patronising voice she wouldn’t know anything until after 10:30 and then we’re no notes on the system. I asked again, why I was told to call at 9am?! And why are there no notes seeing I spoke with JOE and had an email from BEN? She avoided the notes question, but said they normally get an update on time slots at 8am. So I asked why I was told Roseland knows nothing until 10:30, referring to JANE’S comments. JANE replied by saying, “I say again, I don’t know what you have been told before” not understanding she was the one who repeatedly told me 10:30!! We were getting nowhere, so I asked her to call the currier AND speak with JOE - so I would no longer be treated as a liar - and call me back with 30min with an update. 110 minuets passed, no call back and still no update. I called back, this time I spoke with LESLEY, completely different temperament. I explained the situation, she apologised and I was informed JOE’S instructions were not wrong, and JANE isn’t in fact, “technically” JOE’S manager at all. At 10:50 I was told I had a slot of 13:17-15:17 - meaning I could have gone into work - but there was another issue. Although JOE had booked the better, more reliable currier on Wednesday, this hadn’t been actioned. The item was once more being sent out by XPD, who apparently normally arrive an hour or so after the estimated time - no one seems to understand the purpose of the estimate. LESLEY tells me it personally annoys her that the estimates are so far out and wishes they would give AM and PM slots, but due to the issues she will try and lock them in to a window. By now I’ve wasted my Tuesday, Wednesday and Friday morning chasing this order, to be told I may not arrive until 16:17. LESLEY explained she would call them personally within 30min, and if there were ANY indication the item would be delivered later than that, she would try and arrange a Saturday delivery. This worries me, as I know question if this is a possibility. I’ve lost 3 days pay, and not potentially losing my Saturday to Roseland. At 11:02 I received a TXT from XDP with my time slot. At 11:40 I still haven’t had a call back from LESLEY. LESLEY then calls back and tells me she has managed to talk to the currier, but the language has now changed. I’m told they aim to be with me between 13:17-15:17, but I’m reminded this is just an estimate, as I’m in Kent and it’s a Friday there may be a delay. I ask if I can head into work and get the Saturday delivery as discussed. I’m told the currier has promised that the driver will be with me, but if they are not, to call back before 16:45 as the team leaves at 5 and no one is on the system over a weekend. I point out I can not take another unpaid day and I’m told to have faith. Errrr, nothing about this is giving me any faith. Push the point, I will not wait in for another work day for them to collect the broken item. More excuses are made about this terrible currier. I point out this delivery/collection was meant to be carried out by the better currier. LESLEY tells me they are no better, and they are also problematic. So let’s get this right, Roseland has decided these two terrible curriers are they best for their business, courses massive and costly issues for customers, and when these an issue Roseland blames them? Shocking. I’m then given more information. Firstly the driver will demand I have stickers for the return item, but I haven’t been supplied any, and the driver should have them from Roseland, so be forceful. Secondly, it may not be one van, one may come for collection and another for delivery, not at the same time. So I’m not just replying on one terrible currier, but two?! LESLEY asks me again to have faith, as she’s sure it will be fine. The replacement item was finally delivered over 90 minuets after the time slot and the workmanship is shoddy. The original items top was damaged in the front right corner > the replacement how ever has filler all over it where attempt have bee made to mend defects, but it hasn't been rubbed back down before painting leaving many bumps and imperfections. Worse areas are the top front left corner, running down the columns and to the back of the unit. The paintwork is patchy. I would send it back for a refund of £169 if I felt it would cost me more in time and wages. At no time did I get a real apology for this mess, and no mention of a goodwill gesture. I’m freelance, work in central London and live in Kent, if I don’t attend work, I do t get paid. It would have been cheaper and easier to pay a carpenter to build a bespoke item from scratch than pay for the item and lose three days wages. It seems the team of unorganised, rude and unable to think outside of the box. They maybe able to play The Walton’s in a Cornwall barn, but most of us have real jobs we need to attend. I will stick with the West Elms, Tikamoons, Habitats and Ikeas in the future.”

Helpful Report

Posted 5 years ago

“Ordered two items from Roseland furniture - the first arrived with a broken piece that didn’t prevent us building the wardrobe, but we are now awaiting a replacement piece so it is not damaged. The second item is a set of drawers which arrived in perfect packaging but when opened are smashed on one side affecting the whole purpose of their use. Now got to wait nearly a week for these to be exchanged and on the day given I will have to wait in all day until the delivery comes as they don’t offer time slots, and going to hope that the new set are not damaged. Customer service just tell me to email, always having to wait over 24hours for a reply. I just want it dealt with. Also poor that customer is left to wait all day for replacement due to no fault of their own. Won’t purchase from them again and don’t recommend.”

Helpful Report

Posted 5 years ago

“Like many of the reviews on your website, you have asked for a review even though I have not received my order. I waited in all day for a delivery which did not arrive. Your delivery company ignored 4 messages. Your website claims that you offer a "fast, smooth delivery service" and "an experience to remember". The delivery service was non existent but the experience was certainly one to remember for all the WRONG reasons. My advice to future potential customers is to avoid this company. Many other reviewers have clearly had the same experience.”

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Posted 5 years ago

“For the first time I am having to give Roseland a low rating. The bed that I bought was advertised as a sturdy bed was not The veneer was peeling and it was so wonky I would not have wanted to sleep on it. I thought that they made their products in Cornwall that is why I bought from them. After seeing a label on the bed it appears they buy from abroad. Not sure whether they are using another supplier. The item was too large to send back.”

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Posted 5 years ago

“Item was due to arrive but never turned up and after the third day of messed up delivery (end though we had been given a time slot each time) Customer services didn't care and even defended the delivery firm. Asked to cancel the order and then had to call 3 days later to ask where my money was and then magically got a email 5 minutes after the call from paypal with a refund. Terrible customer services, terrible choice in delivery firm. DO NOT GIVE THEM YOU TIME OR MONEY!!!”

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Posted 5 years ago

“I ordered a Prussia tv stand twice on the first express delivery it never arrived. Your customer service dept said it was out of stock and could be up to 6 weeks and they would let me know when the first one had come back if it was in new condition. I then tried ordering another online which came the next day,on time no thanks to your cust service dept!!!”

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Posted 5 years ago

“Still haven't received my order despite the website saying I would have it by 30th August... And I paid for a Saturday delivery too... Not good. I will review the actual product, when/if I actually get it!!”

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Posted 5 years ago

“Three out of four items damaged! Two weeks later & around 30 emails later looks like I’m not getting replacements for at least another 3 weeks. Customer service is terrible. Phone numbers do not work!”

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Posted 5 years ago

“No idea how good it is, because I got asked to review the item before it’s arrived”

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Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews