Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should have been delivered a week ago, still waiting, rang customer services and not helpful at all, wont buy from these people again”

Helpful Report

Posted 5 years ago

“Haven't received the order yet - bit presumptuous to ask for a review.”

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Posted 5 years ago

“purchase hasn't arrived yet”

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Posted 5 years ago

“Not very happy with the product. Ordered a chest of drawers and it came chipped in 2 places with a cracked hole in the back. It took me a long time to get through to someone. Eventually they said someone MIGHT be out to collect it on the 23rd December. I stayed in...someone came to collect it but then said they didnt have room to.put it in the van!? Why come to collect it then? They said someone else would come that after on or the next....well it's 5.30 on Christmas eve. Nobody has been but one of has been in all day...not a good service. Not happy.”

Helpful Report

Posted 5 years ago

“Absolutely awful service. I am still fuming having had only 4 out of 5 items delivered It was Roseland's fault. Had the order not been sitting idly in the third party courier's warehouse for 10 days the error could have been discovered. Instead we have hit the Christmas closedown and nothing can be done till after Christmas. They won't unwrap or take away the cardboard so checking the items has to wait . What a shower.”

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Posted 5 years ago

“Excellent quality when the cost is considered against other furniture viewed. Really well packaged & delivered as promised.”

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Posted 5 years ago

“I ordered my goods on the 9th December 2019 and still waiting for delivery ....not good enough”

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Posted 5 years ago

“Customer Service and delivery is apalling. If you pay the extra £25 for a quicker delivery this means a palette delivery so your furniture is left at the edge of your property or on the pavement. An ordinary delivery means no packing is removed and it is up to the discretion of the delivery men whether your furniture is placed in the room of your choice. Once you are given a delivery time you are supposed to be able to track the order but this doesnt work. I could go on but in the end felt it wise to cancel my order when it didnt turn up.!”

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Posted 5 years ago

“0/10 at this exact moment 15:35 Thursday 12/12/2019. I hope this will improve when someone answers the phone!”

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Posted 5 years ago

“Still waiting for items to be delivered took my money nearly 2 weeks ago..very disappointed”

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Posted 5 years ago

“I was let down 0n delivery.should have arrived on Tuesday .I waited in till 1 pm . No message from Roseland . Still in their wearhouse lack of communication. Very poorrrrrr.”

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Posted 5 years ago

“Terrible customer and delivery service, the item wasn't dispatched until I intervened. They delivered on the wrong date and outside the time slot. The delivery people 'dumped' the 37kg wooden chest of draws in my yard!! When I complained and asked for compensation, the customer service was totally unprofessional and unwilling to take responsibility. Will never buy anything from you again.”

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Posted 5 years ago

“One of the doors does not close properly.”

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Posted 5 years ago

“Wont order waited weeks and when I phoned to see where order was they said I should of received it clearly I hadn't, so they said they would respond. Delivery was even worse had to chase them up told delery would be Friday then get email saying del on a Monday following week time slot 14.00 17.00pm waited all afternoon then was told 17.00 to 20.00pm then was told 20.00 to 22.00pm. Such poor service I wouldn't use them again.”

Helpful Report

Posted 5 years ago

“Quick to accept order for large hallway storage unit and advise dispatch- however when nothing from transport company advised ‘lost in transit’ and no more in stock!! How does such a large £200 item get lost in transit”

Helpful Report

Posted 5 years ago

“I purchased the large grey and oak bookcase.. which I’ve had 2 replacements and both were damaged!! Although the customer service was absolutely fine but the quality and the delivery service was terrible! I’m getting my second bookcase collected for a refund and I will not be buying anything off here again.”

Helpful Report

Posted 5 years ago

“Extremely poor service. Damaged goods arrived and courier wouldn't take them away (so now have to wait in another day for collection). Very short notice of delivery (only get email on the day). Waited in 3 different days for delivery. Twice not loaded by courier. Have bought from this company before but will never buy from them again.”

Helpful Report

Posted 5 years ago

“Will let you know as awaiting a replacement drawer handle that had fallen off into the box on transport/delivery. The actual furniture is satisfactory however”

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Posted 5 years ago

“I can’t comment on the product as I’m waiting for it to be unpacked. I would never order from Roseland Furniture again, due to the company they are using for deliveries. I want to put photos on here but it appears that is not possible. The worst case scenario of buying online - there are lots good companies out there, but not this one.”

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Posted 5 years ago

“Ordered 2 but 1 bookscase was wonky and £40 to return kept it!! Also feet jagged so had to order foot pads to stop it scratching floor. Advertised as Cornish family company when actually mad in Vietnam.?”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews