Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have found my experience with you quite poor I'm still waiting for a replacement for the damaged item i bought and every time I try to get hold of someone I'm redirected so I'm still waiting for someone to correspond”

Helpful Report

Posted 4 years ago

“Terrible customer service. Ordered 2 sideboards, received one after chasing. Arrived 2 hours after time slot at 8.30pm no apology! Had to wait a further week for my other item, barely an apology after I chased item. Real shame as item of good quality and would have purchased matching items it service had been better. Second item delivered and left in hallway halfway up stairs. Very poor”

Helpful Report

Posted 4 years ago

“I was disappointed that I was not advised that my delivery was due to arrive and hence I was not in - this resulted in the chest of drawers being left in my neighbours garage. I then had to drag the chest of draws on my own back to my house”

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Posted 4 years ago

“The order I placed on 5th October 2020. I have not recieved my order yet so cannot comment on items I ordered. I have been sent e-mail to say it will be delivered on 29th October.”

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Posted 4 years ago

“Furniture hasn't arrived!”

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Posted 4 years ago

“Disappointed with the quality of the products”

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Posted 4 years ago

“I have bought and paid for a piece of furniture which I am now told I won't receive until January. Not ideal.”

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Posted 4 years ago

“Very disappointed. We bought two DVD shelving units. The shelves are too close together. They just fit a standard DVD case which means that most box sets will not go on the shelves. It’s not as simple as taking the dvds out of the box either because some of the box sets have a concertina insert that holds the disks and is actually part of the box. A few extra millimetres between the shelves would have made all the difference.”

Helpful Report

Posted 4 years ago

“The actual furniture is well made and worth the money but I had trouble with the delivery and found the customer service experience very poor and almost rude”

Helpful Report

Posted 4 years ago

“This chest of drawers is not of the quality commensurate with the cost. The style is nice and the dimensions good for a small room, but the wood is light in weight and the drawers do not run in and out at all well. There appear to be no runners, just a basic groove which isn’t slick so the drawers skew constantly.”

Helpful Report

Posted 4 years ago

“I have purchased items from Roseland Furniture before and have been pleased with the items but my current purchase of a chest of drawers was very disappointing, It had been poorly constructed . The joints weren't put together properly and the glue was showing . Although the item is going to be exchanged ,it is currently out of stock . Better quality control in the factory would have prevented an inferior item being delivered”

Helpful Report

Posted 4 years ago

“We still await two of the three pieces we ordered on 24 September I love the bedside cabinet but I ordered two. The tallboy chest of drawers has not arrived either Today a delivery man tried to deliver a piece I had not ordered..a larger chest of drawers. He took it back with him. How long will I have to wait Iwonder ?.”

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Posted 4 years ago

“i recently bought two storage cabinets described as solid wood which in actual fact are MDF with a reclaimed timber lid botched up with filler so as you can imagine not at all happy !”

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Posted 4 years ago

“We are yet to receive our order therefore cannot review! It’s been several weeks since order with very little updates”

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Posted 4 years ago

“Not as good as the picture suggested. Poor finish. Nightmare trying to get the small screws in to handles.”

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Posted 4 years ago

“It took a month for the order to arrive and I had to chase it myself twice. When it did arrive it was just left on the door step where anyone could have stolen it.”

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Posted 4 years ago

“Waited 3 months for delivery then when it was delivered I had to ask him to put it in the hallway instead of leaving it half in and half out of the porch. I am a pensioner and couldn't move it. Disappointing.”

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Posted 4 years ago

“Item arrived damaged but we have managed to hide the damage as its at the back of the unit. Also the delivery driver was rude and left the parcel at the end of the drive rather than bring it to the door. The unit looks great though, it's just a shame it's damaged.”

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Posted 4 years ago

“Great product - shame about the delivery driver who destroyed our rockery lights. Roseland did not want to know about the problem, said they could only progress if we witnessed the damage.”

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Posted 4 years ago

“I knew my item was on a re-order but was not told had to wait 8 weeks for stocks to arrive. It was only when I said I wanted a refund some action was eventually taken. Waited over 3 months in the end. ????. Don't think the customer should have to keep e-mailing like I did. It would be nice to be kept updated of the progress by the company.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews