Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with the delivery of my furniture. Still waiting for part of the order. Waited 2 months for the products to come back in stock to then receive a text one morning to say it would arrive that day, which it didn’t. It then was dumped on my doorstep the next day when there wasn’t anyone at home. One of the bedside tables arrived with a mark on the top but I haven’t got the energy to liaise with the company again to try and resolve.”

Helpful Report

Posted 4 years ago

“The bed frame looks good, but unfortunately the footboard arrived broken in two places and I'm awaiting a new one.”

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Posted 4 years ago

“Very disappointed. The Chichester slim bookcase itself fitted the bill perfectly, but arrived in cardboard packaging that was soggy as a result of standing in water, causing mould and water damage to the base of the item. When we reported this a replacement was promptly offered, but when this arrived the quality of the finish was so poor that we had to request a refund. The staples attaching the back were inserted so poorly that it was almost hanging off. There was also a crack in the woodwork at the front. The bookcase was made in Vietnam. How could such an item pass a quality inspection when leaving the factory? Finished with care and properly warehoused in the UK, this bookcase would have met our requirements perfectly. However, in the light of these two ‘strikes’ we have decided to shop elsewhere, this being no reflection on the design of the item or the quality of customer service we received from Roseland.”

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Posted 4 years ago

“Very poor quality furniture, not finished at the back. Had to return because if poor finish.”

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Posted 4 years ago

“I would write a review but I’m STILL awaiting delivery and I’m pretty angry about it”

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Posted 4 years ago

“Item arrived broken and slow process getting a replacement disappointed after getting excellent service with a previous order even during the lockdown”

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Posted 4 years ago

“Still waiting for delivery”

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Posted 4 years ago

“My most recent order has not yet been delivered yet, the item on order is a Padstow Display Cabinet, I ordered this item just after delivery of the Padstow Wide TV Stand and the Padstow Coffee Table some five or six weeks ago. I contacted yourselves recently and was told that the delivery was twelve weeks away still the same waiting time as it was when I originally placed my order, why?”

Helpful Report

Posted 4 years ago

“The sideboard arrived very well packaged and wrapped. However there were no door or drawer handles and the back of the unit was not secured properly ( 3 of the fixing staples were not connected to the cross beam).”

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Posted 4 years ago

“I can't review the furniture I bought as I ordered a table on 22nd August and received confirmation that the order had been received. I was then emailed to say that the delivery company would be on its way. Roseland confirmed that the delivery company received my table on 25th August but as at 8th September I still haven't received my order or any email from the delivery people about when to expect it. I have emailed Roseland twice and they have responded on both occasions.”

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Posted 4 years ago

“Problem with the door on an oak tall boy. Its an expensive piece and was obvious within minutes that it was not straight. The door does not latch properly”

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Posted 4 years ago

“We took delivery today of the Chichester large bookcase. We had checked all the standard dimensions and it fitted our kitchen. Sadly we didnt check the distance between the shelves, indeed I don’t think that was given, and none of my many cookery books can stand up because there is not enough space between the shelves. Beautifully made but not suitable for purpose.”

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Posted 4 years ago

“Ordered a wine cabinet with dwawer. Drawer did not open or close smoothly. Whole thing badly and cheaply made. Returned it. Wouldn't order again”

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Posted 4 years ago

“Lost furniture at curriers and not helpful in chasing I had to repeatedly chase then got refund as could not get response from their currier The web site for XPS curriers is rubbish.”

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Posted 4 years ago

“Item broken when delivered on 13/8 .waited in all day 25/8 for courier to return item courier did not turn up”

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Posted 4 years ago

“Poor quality”

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Posted 4 years ago

“Bookcase arrived with two very visible chips (original damage as the packaging was good) on the edge of one side. We had to use the filler and repaint it.”

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Posted 4 years ago

“Haven’t reviewed the company only the item purchased from them.”

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Posted 4 years ago

“Whereas. Furniture received and appears satisfactory I was charged an additional £25 for two drivers. When goods delivered, which I might add arrived without prior notice, the then driver announced NEVER have two men on board stating Just a way they get more money out of you. I have already requested a refund so far without this being acknowledged. The driver did NOT wear mask or Gloves. Your response would be appreciated.”

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Posted 4 years ago

“I was disappointed with the quality of the furniture”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews