Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not recieved No new date No contact very poor”

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Posted 4 years ago

Hello Iola I am sorry that you felt the delivery has not gone to expectations yet. We can however see tat our delivery partners have contacted you about your delivery last week. Please check you messages and your junk mail for this. Kind regards Roseland

Posted 4 years ago

“Good quality bed frame, easy to assemble and a great price. Only minor issue was delivery time but it got sorted out with the delivery contractor. Would definitely buy from Roseland again.”

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Posted 4 years ago

“Furniture delivery very quick & delivery 2 front door. Furniture was well packed & quality is very good. Looks very nice & fits my purpose perfectly.”

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Posted 4 years ago

“We ordered a large sideboard, coffee table and nest of tables, all of which arrived within 2 days of ordering in excellent condition. Very pleased with them, exactly what we have been looking for. Well made and sturdy. Would have no hesitation in using Roseland again. Delivery man was also very obliging!”

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Posted 4 years ago

“Very pleased with prompt delivery of garden umbrella and base. Arrived within a few days and put together quite easily although have only used it once as weather not so hot now!”

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Posted 4 years ago

“Brilliant customer service, the cupboard was the exact size we wanted very pleased would recommend.”

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Posted 4 years ago

“Love the table and much cheaper than same in Wayfair”

Roseland Furniture 5 star review on 8th August 2021

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Posted 4 years ago

“Expensive but happy with purchase.”

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Posted 4 years ago

“Ordered furniture 3 weeks ago & it still has not arrived”

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Posted 4 years ago

Hello Rachel Potter, We apologise that the delivery has not met expectations as yet. The delivery for this item is with our 2 man service and this can take up to 10 working days from dispatch. The courier does contact the customer direct to arrange the delivery. We are experiencing a slight delay on some deliveries at present due to volume of freight . I have contacted them to chase on this item. Kind regards Roseland

Posted 4 years ago

“Delivery was very prompt and how good to receive furniture fully assembled. Strong good looking and well made straight from the box and ready to use. The whole ordering sequence from order to delivery was completely seamless. Rosemary a complete pleasure to deal with.”

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Posted 4 years ago

“They sent me two pieces that were incompatible with each other, and then sent me a replacement that was in several pieces and broken. The third set they sent is fine”

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Posted 4 years ago

Hello Max Ziemer, We apologise that your experience did not meet expectations, unfortunately we can only send that which is placed on order. The base ordered was the wrong kind for the parasol you ordered initially. I can see that my colleague has changed the parasol at your request. Kind regards Roseland

Posted 4 years ago

“I have previously purchased furniture from Roseland, which was of high quality. I order a set of drawers and when unpacked noticed that the wood on the top was not of the same quality as the drawers previously ordered. As you will see from photographs the wood on top has not been assembled correctly. At the front it should be flush but two pieces of wood have been placed at either end so their rough ends are at front. I spoke with one of your colleagues who advised the following: Medullary Rays are sheets or ribbons extending vertically through the tree perpendicular to the growth rings. Most hardwoods (but not softwoods) have ribbons of 'parenchyma' cells that carry nutrients laterally through the bole. Technically, to be entirely correct, Medullary rays are those rays that start at the pith of a tree and go outwards, but in normal use the term refers to all rays whether or not they start at the pith. In some woods such as oak and lace wood the rays are very pronounced and in other woods they are barely discernible. They are what cause the "ray flake" figure in quarter-sawn planks. Medullary rays often produce the beautiful "figure" such as silver grain, Medullary spots, pith flecks, etc. This is not medullary rays it is about poor craftsmanship. You can actually feel roughness of the wood end. Other pieces of Roseland furniture I have do not have this issue. The delivery and arrangements for collection have not been an issue. It is being collected on 9th August.”

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Posted 4 years ago

Dear Colin Stebbing. I am sorry you were not satisfied with your item this time. I can see that my colleague has arranged for a collection on this item for you scheduled for today. Looking at the photo's you have sent us there is very heavy graining on one side and the "yellow ribbons" on the other side are indeed medullary rays, unfortunately they are not always "pretty" or enhancing. There is some excellent information on the webpages on these. I will say that the ones on the item you received were more splodges than ribbons, we understand that some customers do not like these. It is a natural phenomena that occurs in hardwoods like Oak. kind regards Roseland

Posted 4 years ago

“Easy to order quick delivery and great product”

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Posted 4 years ago

“Very pleased with my new piece of furniture. It arrived on time and delivered to my room of choice. Packaged extremely well to protect the display cabinet.”

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Posted 4 years ago

“I am still awaiting the delivery of my order to prevent "Sun Umbrella" blowing away in the wind!”

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Posted 4 years ago

“2nd order of furniture from Roseland. Very pleased great quality lovely furniture. Received 5 days after placing order communication brilliant and received very well packed no damage. Looks lovely in my lounge and dining room. Getting ready to make a 3rd purchase! Very good company.”

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Posted 4 years ago

“I bought a parasol but sadly the weather has not been good enough for me to use it yet”

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Posted 4 years ago

“Very happy with our purchase which was a parasol.”

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Posted 4 years ago

“Good value for money. Very quick & efficient service.”

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Posted 4 years ago

“Very pleased with sideboard. Good value for money. Very well packaged and protected in transit.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews