Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 large items of furniture for the living room from a very easily negotiable website. Only one item was in stock and the other two were pre-ordered so I was aware there would be a delay with delivery. The first item duly arrived and I was very impressed with the packaging which reassuringly protected the furniture. Sure enough there was not a mark on the item and I was impressed with the quality and finish of the exposed wood. Corners had obviously been cut in terms of the rough, cheap wood used to support the frame but, hey, this is not Ercol or Ducal furniture and this is reflected in the price. The item also required a little more assembly than I was expecting but was not beyond anyone who understands how a screwdriver works. The second item was delayed for a couple of months which I found acceptable given the current covid situation but I wasn't too happy that I had to ring up on a regular basis to check on the status of the delivery. When it did arrive, however, it was just as well packaged and looked just as good as the first item and even required less assembly. Unfortunately, Roseland let themselves down with the third Item. After constant enquires I managed to get a delivery date 14 weeks after ordering. The expected delivery date, however, came and went without the item appearing. Numerous emails from myself established that there has been an 'error' in the delivery computer system that was eventually rectified. Once again the item did arrive well packaged and looked the part but I feel I would still be waiting for it had I not pursued the matter which is a shame because the items are reasonably priced and well put together. Logistics pull your finger out!”

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Posted 3 years ago

“We are well pleased with our TV unit, which arrived on time and well-packed. However, we had to have a carpenter to rectify the drawer "balance" as it was out of kilter, so worth Roseland checking with their manufacturers that this is not a common fault. Also despite all the great packing, the final sheet secured with sellotape left an indelible mark on the top, thankfully covered by TV itself.”

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Posted 3 years ago

“Few complaints, back was marked and would not come clean. Apart from that a nice piece of furniture.”

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Posted 3 years ago

“Quick delivery and well packed.”

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Posted 3 years ago

“Excellent quality. And design.”

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Posted 3 years ago

“Lovely oak top,well made,quick delivery.Only complaint is delivery service, old fashioned ,no contact number no communication re delivery time,very poor.Left me very stressed.”

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Posted 3 years ago

Hello Jan Branton We are pleased that you like your item and we are sorry that the delivery did not meet expectations . Our delivery partners are supposed to contact the customer either the evening before or on the day , I am sorry that this was not done for you. Kind regards Roseland

Posted 3 years ago

“very pleased with my wardrobe it looks great”

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Posted 3 years ago

Hello, Thank you for your comments and taking the time to place a review. We hope to hear from you again in the future. Kind regards Roseland

Posted 3 years ago

“Easy ordering and really fast delivery of our bookcase. It looks fine, some of the joints aren’t quite perfect but given the low price, the quality is as good as we expected and the bookcase is just the right size for the awkward corner where we wanted to put it.”

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Posted 3 years ago

Hello Penny Sowter, Thank you for your comments and review. Please do contact us on info@roselandfurniture.com if there is an issue with your item as we would love to put this right for you. We are happy that you do like your item. Kind regards Roseland

Posted 3 years ago

“Although the delivery became a problem , it did get sorted out in the end. When we finally receive the sofa we found it very hard when sitting on it. We are hoping over time the seating will soften. The only other issue we have the buttons in the back are all over and not in a straight line. Besides that the sofa if exceptable.”

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Posted 3 years ago

“Great range and efficient sales.”

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Posted 3 years ago

“I purchased three items of furniture from Roseland. One item was broken when it arrived. However customer services were very helpful and arranged a replacement and collection without quibbling. The replacement was fine.”

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Posted 3 years ago

“I was impressed by the appearance of the furniture and its delivery. The only problem I have is opening the doors on the cabinet. The mechanism is not the best. A fair amount of force is required. I would class that as a basic design fault, a cheap option. Sorry but I'm sure you want people to be brutally frank.”

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Posted 3 years ago

“bought white furniture first order great ,second order back of drawers was loose but managed to put it right easily . so only 4 stars”

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Posted 3 years ago

“We have always found Roseland Furniture to be high quality at good prices. The team are exceptionally helpful and sort out any queries we have.”

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Posted 3 years ago

“Colours are not always what they look like on the website. Fast delivery and very quick in sorting out issues.”

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Posted 3 years ago

“The tv unit was fine, just a little bit disappointed that the legs were only oak facings”

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Posted 3 years ago

“One of my bar stools, was slightly damaged at bottom of leg , did find piece of wood in box and glued it back on. Apart from that I would give them 5star”

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Posted 3 years ago

“First delivery date cancelled. Notified of new delivery date only the day before - fortunately someone home! Otherwise no problem with ordering or delivery.”

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Posted 3 years ago

“Ordered a mini sideboard and tv corner cabinet in farrow cream, loved the colour and furniture made well, delivery excellent, customer service very helpful”

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Posted 3 years ago

“Quick delivery but item had some damaged so not 5 stars”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews