Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Delivered to next door neighbour as my husband didn’t hear the courier knock at the door.”

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Posted 3 years ago

“The Mini London Oak Sideboard was delivered promptly and was as described. Just the handles to put on. A lovely looking piece of furniture. There was a screw missing to anchor the drawer but a quick phone call and they are sending me one.”

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Posted 3 years ago

“Hi it would be good if furniture did not go missing. But the best thing. The furniture is great. A big thank you.”

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Posted 3 years ago

“The piece of furniture we ordered was delivered promptly. It was exactly what we wanted - and came in one piece: no flat-pack do-it-yourself, thank goodness. The quality of the item is excellent. It has proved to be just what we expected from the advertising details - and, therefore, just what we wanted. Thank you.”

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Posted 3 years ago

“Our first item of furniture was damaged a phone call to Rosalind and all was sorted will definitely be ordering again also will recommend them”

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Posted 3 years ago

“The furniture is good and the fact it comes pre-built is a bonus. I’m less than impressed by the lack of response to emails though and your choice of delivery partner who are awful”

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Posted 3 years ago

“You would have 5 stars if there hadn’t been so much packaging!!!It took me an hour to unwrap but am very pleased with my sideboard!”

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Posted 3 years ago

“I have purchased three wardrobes and a bookcase. They were delivered promptly and are of beautiful quality. I am delighted with the service I received and with the quality of the products.”

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Posted 3 years ago

“I am very pleased with my purchase, prompt delivery very helpful driver”

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Posted 3 years ago

“Very impressed with the service we received,The top of the unit was damaged, the technical expert did an amazing job repairing it,The quality of the furniture is excellent.Thank you”

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Posted 3 years ago

“BEAUTIFULLY MADE LOOKS RELLY NICE ,',,,,,,,,,,”

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Posted 3 years ago

“Looked to refresh a couple of pieces of furniture. I did not want to wait weeks for delivery so filtered to in stock items, found what I wanted quickly. Delivery was within 3 days after payment (even with covid and lack of drivers) A quick in and out and we were done. No assembly other than a couple of drawer knobs. Great service.”

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Posted 3 years ago

“We were really pleased with the cupboard The quality was very good Delivery was quick and it arrived well packaged and it was perfect It looks lovely in the shower room for my toiletries and towels Would recommend this company”

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Posted 3 years ago

“Service and items purchased from Roseland were very good - no complaints at all. However marked only as 3* in view of the courier company contracted by Roseland (Tuffnells) who are unable to provide a day/date for delivery supposedly the evening before it is due - which is bad enough - but in our case ended up being an email sent several hours after the item had already been delivered on a day we were just lucky to have been in. Needs to be improved as Roseland is suffering for the service provided for a sub contracted part of their process.”

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Posted 3 years ago

Hello Steve Pinnell Thank you for your review, we are sorry that delivery did not meet expectations. We have taken your comments on board and passed these to our courier for their consideration. kind regards Roseland

Posted 3 years ago

“Ordering easy with lovely people. Unfortunately delivery wasn’t great but that wasn’t Roseland. Also item was damaged I took pictures and sent off to them straight away. The damage could be sorted by myself. The lovely people there sorted a part refund the same day. Thanks Roseland👏👏👏”

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Posted 3 years ago

“Good quality Reasonably priced Delivered promptly”

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Posted 3 years ago

“My experience has been very disappointing. When I placed my order in August for a set of 3 matching chests of drawers, I made it clear to Roseland that I wanted all 3 to be delivered at the same time. Prior to that, I had waited several weeks for them all to be in stock. The chests were delivered in September but on unpacking, the largest of the 3 chests was found to be badly damaged. I sent Roseland photographs showing clearly that the frame of the 6-drawer chest was broken in two places. They offered me £65 to keep the chest (for which I had paid £439.95) even though I had explained that 2 of the drawers couldn't be opened. I would have asked for a refund, but I needed a replacement chest in order to make up the set with the other 2. Roseland agreed to send a replacement, but refused to let me keep the damaged chest in the meantime (I could have made use of the 4 drawers that worked). The courier refused to collect on any day apart from Tuesday, wouldn't give a time-slot until the night before, and didn't keep to the notified time-slot. Roseland insisted that I repackage the broken chest, a job that took 2 people over an hour. I was told that because the chest was out of stock I would have to wait at least another 12 weeks to be sent a replacement. Even more disappointing, I was told that all customers who had ordered the same item between the date of my original order and the date on which the damaged chest arrived would be given priority over me when the item came back into stock. I've heard nothing from Roseland for over a month. I am stuck without adequate storage in my bedroom (I moved house in July), I have only 2 of the 3 matching items that I ordered, and I have no idea when I will receive a replacement for a chest that I paid for over 2 months ago.”

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Posted 3 years ago

Hello Jennifer Iles We are sorry that we have not met your expectations , we will send you a private email on this matter. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Lovely quality and exactly as described. Very happy with purchase”

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Posted 3 years ago

“First class service and prompt delivery. Wouldn't hesitate to use this company again.”

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Posted 3 years ago

“A good company to deal with, ordering was easy, goods arrived quickly and well packed. Beautifully made furniture at an affordable price. What more could you ask for. Very pleased .THANK YOU”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews