Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was as ordered but I was disappointed with the size, it was smaller than I thought but I should have double checked the measurements!”

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Posted 3 years ago

“Delighted with my storage bench the finish and quality are very good. Ordered and delivered in less than a week. Great website true to pictures. Would use again.”

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Posted 3 years ago

“Excellent quality materials used, very swift despatch and well protecting packaging..”

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Posted 3 years ago

“Great company from start to finish. Unit was delivered and as described. Unfortunately a slight amount of damage meant I did have to be returned but I called to Customer Services and it was picked up and exchanged within a week. Customer Services were fantastic. Delivery company let me know every step of the way when they would be with me including a call from the driver half an hour before he arrived. Would definitely recommend purchasing from this company and I know I will be using them again in the near future”

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Posted 3 years ago

“Have previously left a review whereby I have been critical of Roselands policy of stating 4 to 6 weeks delivery. Throughout the order awaiting period you have no idea really of when the items will be delivered. Contact with CS will give you the same answer. Shame as when finally items arrive they were well packaged , arrived when stated and if really good quality. If you can improve on delivery times with an approx date this would give the customer more confidence of the expected delivery.”

Helpful Report

Posted 3 years ago

Dear Philip Samuel, We are very happy that you like your items, we apologise that items at present are taking a while to get to our warehouses here in Cornwall. Logistics at present are a little slow from the distribution centres. this is all due to transport availability at present. Kind regards Roseland

Posted 3 years ago

“I bought an armchair which was delivered before the expected time. The armchair is lovely and was happy with service and delivery. Perfect.”

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Posted 3 years ago

“Searching for something that would fit a small space, this wine rack is ideal.”

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Posted 3 years ago

“Very pleased with my television cabinet well packed and fast delivery”

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Posted 3 years ago

“Excellent products, good value and delivery very prompt. Would certainly recommend.”

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Posted 3 years ago

“As usual, excellent service from Roseland and extremely helpful staff. Absolutely love my purchase of a blanket box. I have purchased items before from Roseland so I expected the quality to be excellent and the blanket box equalled all expectations.”

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Posted 3 years ago

“Good quality product and quick delivery, really impressed 👏”

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Posted 3 years ago

“Excellent service, from ordering to delivery was kept informed all the way. Good quality item would highly recommend”

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Posted 3 years ago

“Not good! your customer service was rude and in the end cancelled the order because it was taking and no contact from you whatsoever. Would not recommend this company.”

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Posted 3 years ago

Hello Tony Temple, We are sorry that your order took some time to process, we have raised this with the carriers to address the issue. We are sorry you feel our customer services were rude however, as a company, we cannot tolerate abuse to staff and feel the adviser was within their right to terminate the call, which we have reviewed. We can see that the order was cancelled at your request, and you were refunded immediately. Kind regards Roseland

Posted 3 years ago

“Well packaged and fast delivery. Wouldn’t hesitate on using Roseland Furniture for future purchases.”

Roseland Furniture 5 star review on 7th March 2022

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Posted 3 years ago

“Very pleased with my purchase and would use you again”

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Posted 3 years ago

“Very good service, item was dispatched the next day and arrived within 4 working days. Really good quality tv stand, looks lovely in my lounge and matches my other furniture.”

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Posted 3 years ago

“Disappointing as the drawers don’t fit perfectly. They wobble from side to side.”

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Posted 3 years ago

Hello Linda Southern Thank you for your feedback, we are sorry that there is an issue with your item. Please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve this for you. Kind regards Roseland

Posted 3 years ago

“The quality of the furniture is excellent but unfortunately, the problem I had was the item not being collected for delivery. I know this is due to a courier error but after numerous phone calls and being told someone would get back to me it took me to call again before this was rectified. The delivery driver that finally delivered my furniture refused to deliver to my front door even though I made you aware that I lived in an apartment with lift access. I am a 79year old lady and if it was not for my grandson arriving a few hours later it would have remained downstairs. This is not acceptable.”

Helpful Report

Posted 3 years ago

Dear Wendy Marsden, We are pleased you like your item, we are sorry if eth delivery information was missed at point of order. We do offer a to the room of choice service as an upgrade. Kind regards Roseland

Posted 3 years ago

“Well made hall table which was already assembled. There was a wait of about four weeks which was fine, but when it was being delivered a good text’s to let me know when it would arrive”

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Posted 3 years ago

“It was very easy to order from Roseland Furniture. My only issue was the delivery, after not receiving it when I thought I would (within 3-5 working days), I emailed and was told it was 3-5 days from the dispatch day. I think that should be made clear on the website, I was lucky that somebody was at home for the delivery.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, we are pleased you like your item, we apologise if the delivery information was missed, it does state that it is 3-5 working days from dispatch. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews