Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful via contact email and helped me work out when to order so I could be sure to be in. Very fast delivery in 4 working days as predicted. The bookcase I ordered was well made and looks very neat and I am very satisfied. To improve it still more you could consider at least one adjustable shelf and maybe include screws and rawl plugs for fixing safety strap to wall”

Helpful Report

Posted 4 years ago

“Very pleased with my bedside table. Very well made and a great price. Well packed and quick delivery.”

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Posted 4 years ago

“I will when I receive my order”

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Posted 4 years ago

Hello Anne Jones, We are sorry you have not received this yet. We are looking into this for you. We will update you as soon as we have more information. Kind regards Roseland

Posted 4 years ago

“Quality furniture at a reasonable price”

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Posted 4 years ago

“This is the second set of furniture we have had from this company the service is excellent and the furniture is first class you get what you see on the website, this does not apply to other companys we have dealt with in the past, well done Roesland Furniture”

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Posted 4 years ago

“Very very pleased with my new tv cabinet. Exactly as described and very good quilty. The delivery guy even helped me unpack!”

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Posted 4 years ago

“Good quality furniture that arrives quickly. I have used Roseland furniture many times and have received excellent service every time.”

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Posted 4 years ago

“Excellent quality, packaged carefully, and delivered quickly. I am very pleased with the chest and two bedside tables. Would definitely buy from this company again.”

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Posted 4 years ago

“Very good customer service”

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Posted 4 years ago

“The new sideboard looks lovely. However a bit more work could be done to make the drawers slide open more easily. They are quite stiff. Also the shelves inside would benefit by being moveable so you can adjust the size of shelves. We are pleased with it though, but you did ask.”

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Posted 4 years ago

“Very good furniture, in both looks and quality. However Roseland are let down badly by the carrier company XDP Express, who are a nil star company. When XDP say they will drop off your goods, that's exactly what they do, drop it on the floor, without any care what's so ever, and then drag it the length of your drive, as they have no other means of transportation ie barrow, trolley etc. I wanted to make a further order, however the whole experience with XDP has put me off.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Howard. We are pleased that you are happy with your new furniture. I am sorry that the delivery service was unsatisfactory on this occasion. The courier company should have indeed deliver the goods to your doorway if deemed safe to do so. The couriers should also have had sack trucks on their vehicle to assist them to make delivery to the doorway. I have raised this with our account manager at XDP to reduce the risk of this happening in the future. Kind regards Roseland Furniture

Posted 4 years ago

“A very efficient company, used now on a couple of occasions, with very satisfactory service and products.”

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Posted 4 years ago

“I still have not received the furniture I have ordered from you”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“I would give you as a company 5 stars - my item was shipped very quickly but the delivery company XDP ? keeps me away from ordering the next item. It is impossible to contact them , they send delivery notification late morning , I wasn't able to change delivery date and even when I finally did so they didn't deliver on arranged date . Finally , I received my order , the courier was very polite and helpful , but it wasn't the nicest experience. Received furniture beautiful.”

Helpful Report

Posted 4 years ago

Thank you for kindly taking the time to leave us a positive review rating along with positive feedback for both the service received and your new furniture. We look forward to assisting you again in the future and trust you will get many years of use and enjoyment from your new furniture. If you could kindly send us your order details then we can look into the problem with the delivery service provided. I have sent a private request across to you for further information so that we can minimise the risk of this happening in the future. Kind Regards Roseland Furniture

Posted 4 years ago

“Easy to use website. Efficient reliable service and furniture ordered was just right and a fair price - job done.”

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Posted 4 years ago

“Excellent speedy service, lovely customer relations assistance and a beautiful piece of furniture. Interestingly, this was the only mini sideboard of good quality that we could find on the market- needed to fit a narrow hallway. The only slight downside is that the delivery company did not let us know when they were arriving and were well in advance of the 6-8 day window advised on purchase. Luckily a neighbour took the package in as we were away but it could have been a problem in the terrible weather at the time. A small gripe as everything else was splendid.”

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Posted 4 years ago

“Awful company to buy from with terrible customer service.”

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Posted 4 years ago

Hello. Thank you for taking the time to leave a review. Please could you let us know your details so that I can look into this for you? I have sent you a message requesting more information so that we can hopefully fix things. Best regards Roseland Furniture

Posted 4 years ago

“Very suitable for our hall and looks modern rustic. Very pleased with this piece of furniture and prompt delivery service.”

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Posted 4 years ago

“I am pleased with the product and customer service. The only slight issue was that I was not made aware of a delivery date although I think that was more down to the courier than Roseland themselves. When I rang Roseland to enquire about this the operative was very pleasant and polite and told me to expect the delivery that day. A bit more notice would have been helpful but, as mentioned, this was perhaps not their fault.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews