Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived promptly. When I found a problem on unpacking I emailed Roseland & they responded next day with a solution. We agreed a resolution which was acceptable to both sides & a partial refund was given promptly. Would definitely use them again.”

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Posted 4 years ago

“Only furniture site that could offer quick delivery and had in stock just what I was looking for. Ordering was easy and quick.”

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Posted 4 years ago

“Very quick service, well packed no damage”

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Posted 4 years ago

“Very nice piece of furniture, but a very long delay between ordering and receiving it”

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Posted 4 years ago

“My order was processed quickly and I was happy with the email response and delivery.”

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Posted 4 years ago

“This has to be in 2 parts. The service from Roseland furniture is excellent and both the quality and value of the product is superb.. but... They dispatched our furniture to XPD to deliver and they are quite hopeless. They sent a link to give delivery details and limited options to change dates. We were not going to be in. You can’t ring them, email them or message in any way other than a preset list of instructions. None of which were suitable. I tried their web chat. It was unavailable. To we assumed they’d just try to deliver and leave a card to reschedule. Nope, they just left a £200 tv unit, nicely packaged, in the rain, outside our front door , where anyone could just bundle it into a car or van. Luckily I arrived home to find it still there. Totally unacceptable. Roseland, find a better delivery partner!!!”

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Posted 4 years ago

“Nice piece of furniture wish they had put correct weight on there website.”

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Posted 4 years ago

“I have had four items of furniture from Roseland furniture, for the price I payed am completely satisfied with them,probably if you pay high prices you expect a higher standard,not very satisfied with the delivery company,just turned up on an evening with no warning good job we were in! Everything was fine no real damage apart from a couple of tiny scratches,which I excepted a small refund for and a sample of paint to cover, I love the size of my furniture it is very compact,”

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Posted 4 years ago

“Very happy with the small sideboards that we bought. Well made and good quality item Prompt delivery”

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Posted 4 years ago

“Bedside tables perfect all readymade”

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Posted 4 years ago

“First time purchase from Roseland. Like their furniture.”

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Posted 4 years ago

“The furniture is nice and as advertised, good quality for the price. I was contacted by Roseland to say it was available for delivery and that the delivery company would contact me to arrange a time. However, no one did this and the first call I got was one to say I’m standing on the doorstep with your furniture. Fortunately I was 2 mins away and could come home take delivery. This was a little worrying.”

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Posted 4 years ago

“I feel bit mean about only 4 stars as this bookcase is lovely, nice and solid and looks really good quality and fits exactly in the niche I wanted it for. It even matches my oak floor perfectly. I do agree though it should have a couple of adjustable shelves. And the deliverers were pants.”

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Posted 4 years ago

“Furniture great. Delivery courier poor.”

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Posted 4 years ago

“Very easy website to use. Item was portrayed correctly and delivered quickly. Although it was packaged extremely well and arrived Undamaged, the courier refused to help me bring the large bookcase into my home. Fortunately, the outside of my bungalow is under cover, as it was pouring down, but I had to wait for my son- in- law to call, that evening and lift it indoors for me. Not a good service at all!”

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Posted 4 years ago

“Pleased with my purchase prompt delivery quality not quite as good as I hoped but you get what you pay for”

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Posted 4 years ago

“I have never received anything so well packaged it certainly gave me a work out undoing it. Also the staff have been very helpful when I had a query”

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Posted 4 years ago

“The furniture took longer to arrive than I expected, but communication from Roseland was good.”

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Posted 4 years ago

“well made ant attractive to look at, very nice range of stock”

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Posted 4 years ago

“Roseland Furniture were helpful when our delivery was delayed - good customer service both then, and when selecting our chosen item. The furniture - or, at least, the piece we had - is good quality, but you do get what you pay for. Our wardrobe arrived with wet packaging, and water staining on the back (see attached images). Fortunately, a bit of diy more or less sorted the problem out.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews