Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice neat size for limited space. Solid and looks more expensive than it was. My only complaint is that one leg had a rubber end missing and the wood was darker than picture showed.”

Helpful Report

Posted 5 years ago

“Arrived much sooner than expected, does the job we bought it for, narrow design and relatively low profile so although it is a tv console it sits below a wall mounted tv and does not appear to pretend to be such. Quality is okay, back is very thin ply which was disappointing and two staples were left very proud and had to be hammered down. The front draws are not ‘draws’ but a single one designed to look like two. For the price it is a decent unit.”

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Posted 5 years ago

“Looks lovely but build quality is only ok. Soft wood means it marks eailsy and general finish is patchy in places. A shame as fron a distance the units look lovely 🙁”

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Posted 5 years ago

“Ordered a small sideboard well before Christmas all was going well and parcel arrived.my husband opened it and it was a large tv unit.hence still waiting for a replacement and having a big parcel in my hallway all over Christmas and I am disabled. Must say it was very disappointing not to get sorted for Christmas. Susan Costick”

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Posted 5 years ago

“I wouldn’t know as I still haven’t received my wardrobe yet!”

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Posted 5 years ago

“Excellent furniture. Problems wirh delivery.”

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Posted 5 years ago

“My cupboards were brilliant. Unfortunately one of the cupboards had the knobs missing and the attachment to the wall. I did inform your firm who sent out 1 replacement knob I required 2. Anyway it's all been sorted now.”

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Posted 5 years ago

“The quality of the product is as expected for the price paid . I did not know I would have to fit the handles on drawers and knobs on the doors . Easy enough only if the holes had lined up ! The most disappointing thing was the delivery . The driver literally dumped the sideboard by the front door as it was raining ....I had to drag it into the dining room . Delivery was meant to be a 2 man job ! On a positive note the ordering was easy , customer service was very good when I rang to discuss delivery date .”

Helpful Report

Posted 5 years ago

“Item is really well made, comes fully assembled (only have to attach the handles) well packaged to prevent damage during delivery. Annoyingly, you can't choose a delivery slot when making your purchase and that's where the trouble begins. Trying to arrange a suitable delivery slot was a nightmare. Communication with Roseland was vague and often unhelpful, being told one thing and then something different. There was no communication at all with the delivery company. The item ended up being jammed in the shed (contrary to my instructions) and I was not notified of this until I contacted Roseland again to request a refund. Complaints to both Roseland and the delivery company (XPD) were ignored. I would not use Roseland again which is a shame as their furniture is well made and I am very happy with the item, but the hassle and stress around the delivery is just not worth it!”

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Posted 5 years ago

“Absolutely beautiful furniture .... however it is a shame that there is a lack of quality control had to send the furniture back twice due to damage but when it is right it is stunning furniture and was sorted out by roseland when rang up to complain”

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Posted 5 years ago

“quality seems to differ depending on what was purchased”

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Posted 5 years ago

“3 items purchased. 2 of which were fine. However 3rd item falling apart which could be seen without removing the package.”

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Posted 5 years ago

“The delivery company was not good - received a text to say the delivery would be on a certain day, and the furniture arrived 24 hours later - no apology from them! Some small damage to the back of one of the items which I chose not to send back due to the delivery issues as it would not be seen.”

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Posted 5 years ago

“Still awaiting collection of items. Disappointed with product.”

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Posted 5 years ago

“Delivery all good. Furniture packaged well. One assembly bolt faulty (not threaded) and frame slightly parted on one side ( poor glueing during manufacture) Looks good when assembled...”

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Posted 5 years ago

“Fine except for about a half inch chip off the corner at the front of the top. I have the chip but don’t think I’ll bother sticking it on, think it will look unsightly. I checked the other side, thinking it was a feature but that didn’t match. Otherwise it’s fine.”

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Posted 5 years ago

“Beautiful furniture, could refurbish my house with your cream painted range”

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Posted 5 years ago

“I ordered this over a week ago and received a mail saying it is being shipped, butstill no word from the carrer company”

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Posted 5 years ago

“Quite happy with our furniture but was mislead on the website which states that Roseland do not do sales. For that reason I made my order instead of waiting for Black Friday only to then learn that many items similar to mine were actually included in the Black Friday sale. The company offered no reasonable excuse for this”

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Posted 5 years ago

“Furniture is fine. Communication between customer services & courier service following an order is appalling. Paid £25 for a Saturday delivery, it didnt arrive, was told delivery would be made the following Saturday but instead it turned up on Thursday afternoon!!! Will not be placing any future orders.”

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Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews