Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Hampshire telephone cupboard. When it arrived, despite being well packaged, there were several dents in the top and side and what looked like glue also on the wood in places. Also what looked like a couple of biro marks on the top. These dents were very visible so we contacted the company who offered a replacement, partial refund and keep the item or return the item for a full refund. We decided to go for the replacement as the marks were so visible. Sadly when the replacement item arrived this also had some visible dents in the wood which was very disappointing. We opted for the partial refund this time as the item fitted the space we had perfectly and we’d struggled to find any alternative. We were however very disappointed in the fact both items had dents and feel that the quality control of items being sent out is not good enough. The company were very quick at trying to resolve the situation but given that one item had arrived damaged we expected the replacement item would have been checked over to ensure it wasn’t damaged. We would be reluctant to order from this company again based on our experience.”

Helpful Report

Posted 4 years ago

“Oak TV stand, exactly what we wanted. Great looks and quality, perfect size, delivered promptly, polite courier, couldn’t be happier.”

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Posted 4 years ago

“Item exactly as described and great value.”

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Posted 4 years ago

“Looks fine. If I had seen product in shop would not have bought it. This is because the shelves are not as thick as they appear in the pictures as they are not as thick as the front edge so they wouldn't be strong enough for heavy items. Luckily we are not going to be putting heavy items on the shelves.”

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Posted 4 years ago

“Still waiting for three out of four pieces of furniture to be delivered. With your phone lines out of action you haven’t responded to the numerous emails that we have been sending for the past ten days!!!! The only item we have received is the sideboard.”

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Posted 4 years ago

“Item not received no response to emails waiting for refund ordered beginning of January . Cannot contact them by phone .”

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Posted 4 years ago

“Good quality furniture - beautifully made”

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Posted 4 years ago

“Very pleased with furniture, 2nd delivery better because of 2hrs slot”

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Posted 4 years ago

“Having purchased from Roseland furniture before we were happy to buy on line without viewing the product and we were not disappointed. Good sturdy, quality furniture and well priced. We very much liked the choice of 3 drawer handles that came with the bedside cabinet and one set of which perfectly matched the rest of our bedroom furniture!! Very good delivery time scale, came within a few days of order”

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Posted 4 years ago

“Well made piece of furniture, does the job it's designed for. Very happy with my purchase”

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Posted 4 years ago

“Good service and quality goods.”

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Posted 4 years ago

“Love the 'London Oak' items. Thank you!”

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Posted 4 years ago

“Beautiful very well made furniture looks great . The speed of delivery was better than expected and the item was put in the room where I wanted it great service .”

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Posted 4 years ago

“Had a call an hour before my delivery to let me know what time they will be arriving, 2 men delivered my item on time and time as they were very polite.”

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Posted 4 years ago

“The items I purchased from roseland have been exactly what I wanted can't praise them enough and would highly recommend this company to my friends and family”

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Posted 4 years ago

“Excellent quality and great price”

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Posted 4 years ago

“Very pleased with the quality of the product delivery of which was efficiently organised. Unfortunately one cupboard was damaged and we had no problem obtaining the necessary exchange. Recommended and the website is excellent. Keith”

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Posted 4 years ago

“Will be happy if second delivery brings my coffee table and tv stand soon as bedside unit was very well received.”

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Posted 4 years ago

“Nice solid coffee table.”

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Posted 4 years ago

“received the tv stand damaged beyond repair, sent an e mail with pictures and kept getting back the generic e mail, not acknowledging my e mail, but telling me to fill a form in to return as if nothing was wrong with the item, now have received another e mail telling me the courier will collect but no date”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews