Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy with the furniture and the speed of delivery, also no flat pack I can't srand them..... however I have made 3 orders which the first two were delivered quickly but I had no infirmation on when it was going to be delivered so I was out on the 2 deliveries . I am waiting for my third order to be delivered the only message I have had is 3 to 5 days no one can stay home for 5 days, I wish you could give me a day it will arrive.”

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Posted 3 years ago

“We are really happy with our furniture. The only criticism I have is the parcel delivery man left it outside our front door and did not ring the doorbell or knock on the door. We are both in poor health just now and had expected the item to be lifted into our hallway.”

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Posted 3 years ago

“I would rate "ZERO" if that was an option. The Sales and Customer Service Teams were the very worst I have ever had the misfortune of dealing with! I am disgusted with their total lack of interest and customer care. I rang and emailed to obtain information about a specific product, regarding package sizes to ensure the product would fit up the stairs, to prepare for the delivery. Except for all the lies I was told, when I did speak to someone, I never, to date, received a single reply to my emails. I truly can't believe they are still a trading concern, with such poor sales support and rude, obnoxious customer "support"! I would highly recommend, you purchase elsewhere!”

Helpful Report

Posted 3 years ago

Hello I am sorry you feel this way, we will contact you via email as we cannot see any recent order from you. We have not had any recent correspondence. Your last order was from July 2021 and this was also the last correspondence from you. Please respond so we can help you with your query. Kind regards Roseland

Posted 3 years ago

“Lovely table good service 👌”

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Posted 3 years ago

“Furniture looks nice, good design however overall finish is not the best quality, that said the two pieces are just for a spare room.”

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Posted 3 years ago

“Excellent service. Quick delivery and lovely product”

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Posted 3 years ago

“Well happy with my purchases very well made easy to Assemble will be making another purchase very soon”

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Posted 3 years ago

“It’s been ages since I’ve ordered my mattress. Was supposed to delivered in 2-3 days. Still not received weeks on. And they keep telling me they’re going to give me updates on how long it will take but then don’t get back to me.”

Helpful Report

Posted 3 years ago

Hello Tanjila Chowdhury We are sorry you feel this way, the order was placed on the 29th of December and with the Christmas holidays, there will have been delays on the item being sent out . We have looked for correspondence from you but can not find any on this particular email. We have emailed you about your delivery. Kind regards Roseland

Posted 3 years ago

“Good furniture for the money.”

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Posted 3 years ago

“Brilliant. easy to use website....speedy delivery and tracking service kept us well informed....securely packaged........lovely table excellent quality.............”

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Posted 3 years ago

“Excellent. Packed very well exactly as advertised. Very pleased”

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Posted 3 years ago

“Good quality and perfect colour”

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Posted 3 years ago

“I am more than satisfied with the blanket chest I ordered. Very reasonably priced and substantial. Matches perfectly with my other furniture.”

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Posted 3 years ago

“Very pleased with oak sideboard , just the job ! Looks good , lovely quality, good price , very satisfied good service all round ...thank you .”

Roseland Furniture 5 star review on 12th January 2022

Helpful Report

Posted 3 years ago

Hello, Thank you for the 5* review and the photo, the item looks great, we are delighted you are pleased with it. kind regards Roseland

Posted 3 years ago

“Well made furniture and good price.Delivery on time .would reccomend this company.”

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Posted 3 years ago

“Lovely table. Arrived assembled and all I had to do was take it out the box. Well packaged and delivered quickly. Excellent quality item.”

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Posted 3 years ago

Hello, Thank you for the lovely feedback and the photo of your item, it looks lovely in place, love the lamp too. We are super happy you like the item. Kind regards

Posted 3 years ago

“We were disappointed with the delivery times of the two products we ordered. The website claimed that delivery would be 5-10 working days from dispatch. When I contacted Roseland Furniture to query when our order would be delivered, they confirmed dispatch on 9th December so we had expected our order to arrive before Christmas and were disappointed that it wasn't delivered until 4th January. One package was wet at one end and appeared to have been stored in damp conditions.”

Helpful Report

Posted 3 years ago

Hello Catherine Signorini We are sorry to hear that the delivery did not meet expectations. We will email you shortly to discuss this. Kind regards Roseland

Posted 3 years ago

“Unfortunately, the item of furniture arrived with a missing part and we are still attempting to get a refund”

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Posted 3 years ago

Hello Carol Tubby, We are sorry about this, we have contacted you and we are still awaiting a reply to our query. Kind regards

Posted 3 years ago

“Entirely satisfied with my Roseland purchasing experience from ordering to delivery.”

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Posted 3 years ago

Dear Stephen Cleaver Thank you for the lovely review, we are very pleased we met all expectations. Kind regards Roseland

Posted 3 years ago

“Lovely 2 seater sofa, very comfortable and looks great. Colour is fantastic, matches pictures on site(ice grey). Well done Roseland Furniture, happy customer.”

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Posted 3 years ago

Hello Allison Terry We are super happy that you love your item, they are lovely. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews