“Absolutely appalling. My medicines were posted fifteen days ago. I've now run out. I could walk from Leeds to Lincoln in two days. Still, could be worse, at least l'm still getting loads of junk mail.”
“Recieved a text message saying my item was going to be delived earlier today between 7.30am & 11.30am,then this evening recieved another message saying that my item was not delivered due to ne access.I will not publish online about how the royal mail does'nt know how to function.I will also inform all relevant departments.Cancel my delivery please,as i have no confidence in the royal mail.It was bad enough few years back when i did'nt recieve out british passports,as you delivery courier admitted he tried to deliver it several times at another address.TERRIBLE SERVICE !!!”
“I love Royal Mail and would be lost without them, They do a fantastic job and my items are always on time, even things i send are on time, I'm shocked at all these negative feedbacks, Royal Mail to me is the best in the world.”
“Was expecting a book to send as a present, ordered on 9th December but still waiting for delivery. Quinton sorting office are bad allthe time, losing things and posting through the wrong doors. Now at Chrstmas they are an absolute joke.”
“After posting an art commission to a friend over a week ago (intended as a Christmas gift) it has still not been delivered. I posted this first class and assumed it would be with him by now, and especially considering postage stamps are so expensive nowadays I am not best pleased. I understand covid is happening but as many people are saying on here, the website assures normal delivery times. Disappointing.”
“Posted Parcel 2nd class signed for on 08/12/20. Parcel has still not arrived at destination only 70 miles away after 13 days. Parcel contains Christmas gifts. This company is a disgrace and must be broken up as they do not provide the service expected. Customer care is non existent and it is impossible to speak with anyone. What a shambles.”
“I have spent £25 sending a regular lightweight parcel to Spain and after a week the parcel still hasn’t left the country. RM will blame Covid like every other company with bad customer service and poor logistics but you only need to read a few comments on this site.
The company is a disgrace. The word ‘royal’ is normally used to reflect a high standard. What a joke.”
“I sent three parcels and around 20 cards from our local post office here in Cornwall to various destinations throughout the UK and every one was correctly delivered within a couple of days. However. on the flip side, I am still waiting on at least two parcels that were ordered on the 12th December and although the retailer has assured me they were promptly despatched via Royal mail, they have not yet arrived.
I think the Royal Mail has become a form of postcode lottery depending on the sorting offices used. It needs a massive shakeup but in the interim, I would follow the advice of other reviewees and check which courier the retailer is using. DPD do appear to be the best at present.”
“I have been waiting for 2 parcels from eBay since the 10th Dec, they are both tracked, you DON’T update your website so it’s a complete waste of time. Very disappointed. Hermes have come up trumps this year.”
“Absolute amateur,incompetent,ignorant company. Sent a parcel to Denmark 10 days ago, got to Heathrow and has not moved since.. No explanation,no contact number. Surely they are in breach of contract???”
“I have placed several orders for Christmas presents on eBay all placed on the 6th of December and I'm still waiting on them. I have even been given the tracking numbers but there absolutely useless as they state we will update when delivery has been attempted. Just a complete and utter shambles.”
“When will Royal Mail be declared Not Fit For Purpose. It obviously cannot cope in its present form and is desperate for reorganisation. Do not blame current circumstances for its demise, my area has known for some years that it has not received a 5 day service. Why is Royal Mail permitted its monopoly, whereby it yields an inferior service but demands an outlandish fee. I feel fleeced with no-one to offer protection. Current circumstances only highlight deficiencies, when will it change?”
“The Royal mail has always been bad but this year it has reached a whole new level terrible. I haven’t had post in nearly two weeks but I see the mailman EVERYDAY!!!! First my car key was stolen out of the mail in August. All I received was a £20 cheque for the inconvenience. Then my actual car was stolen at the end of August. (coincidence? I think not). I am now waiting for my late mothers death certificate to be sent back to me and train tickets that were ordered at the beginning of December. I’ve spoken to both companies and they have assured me that both the certificate and the tickets were sent out, they haven’t arrived!!! I also had a friend sending me a parcel for Christmas we both live in East London I have the tracking number, yet still nothing has been updated on the website. The Royal mail is a disgrace and a joke of a company. It Had a chance to be respectable respectable company. The sooner it’s broken up the better.”
“Delivery man sent text this morning to say delivering box of M&S wine (Xmas present) between 15:22 and 16:22. Paid extra for delivery today. Was loaded onto van 10:36, but after waiting all afternoon I checked tracking and it said that delivery man had returned to depot in Edinburgh at 18:51. Was supposed to deliver my Xmas presents to sister on Sunday, but the online tracking claims they will try to deliver next working day - ridiculous! Have had this before - they don't like delivering on a Friday evening. If stores would use DPD and Hermes then Royal Mail would have to improve.”
“A parcel sent on the 10th Dec has not been delivered yet and the tracking details for a next day delivery parcel I was due to receive on the 15th hasn’t changed since Monday. Parcels I have sent with other companies have shown accurate tracking information and been delivered in the specified time. If Royal Mail is having problems with their deliveries, then why do they continue to accept more parcels? I for one will never use them again and will check when purchasing to see which carrier they use!”
“A large letter was posted to me on the 23rd of November, it never arrived. The Item was re-posted to me on the 9th December (both 1st class tracked and signed for), second attempt has still not arrived. Absolute joke of a company.”
“My son ordered flowers to be delivered on my wife’s birthday. He ordered them well in advance.unfortunately the company use Royal Mail.
Despite the flowers being collected by the courier 2days before delivery they were actually delivered 6 days late.
So they had the flowers 8 days.
Who wants week old flowers 6 days after their birthday.
I told the delivery guy to return them”
“The sooner Royal Mail and Parcel force are privatised the better as they are not fit for purpose. For the fourth time this year there have been delays with deliveries. I have paid for next day service for an item that should have arrived on the 16th of the 12th, it is now 6pm 18th of the 12th. By comparison I have received three other packages via other carriers on time, why ?”
