“Lets start with your machinery... its fantatic…..it can open a parcel take contents out reseal it and post it on its way to be delivered a month after it was stamped at a post office.....and I have it in writing(email)that it was the machine than done this....Not the fact that Item enclosed was STOLEN by one of your employee's.I am the person who received this package and I am disgusted with your poor lame excuse.You have tried to palm my Daughter in law of with this but we do not except it.I still have packaging in my home and believe we will be taking this further.I understand parcels and letters get lost in post but for it to be delivered and contents removed by your employee (s) amd your reason for it is not acceptable.If I could of rated 0 stars I would of.”
“It becomes very unpleasant experience when you try to talk with their Administration (Customer Service, Business dept, etc. departments). We haven't seen such unprofessional attitude in nearly any other company.
Delivery and pricing are otherwise an overall great service.”
“I live in a third floor flat with a lift. I am in a wheelchair and use of one arm only. Since I moved here the postman. Has always brought packages that don’t fit in communial letter boxes in to the eight individual flats. Last week he rang my bell and asked me to go down the three floors to sign for and pick up three packages. I explained it was difficult and would he bring it up. He was showing a new postlady the round and they used the stairs. I was waiting with my door open and heard them discussing the situation. The postman told the lady although it was not normally done it was a difficult situation and they had to be a little bit understanding. When they reached my door I then told him it was difficult for me to go down to him. In fact he would have had to wait at least three minutes before I could get myself down. He told me he was no insured to come in the building and the letter box wad his point of delivery but if my letter box was in my front door he would bring it up! His training paid off as this last week the new post lady bent a large thick envelope in half and pushed it in the letter box, ripping the envelope and spoiling the contents in the process. On another day she gained access and left a box on the floor in the commial hall where anyone could have taken it. The other postman have always brought things like that to my door and all the other flats. Guess Royal Mail not disability friendly!”
“Lost my package. Didn’t pay for the contents. Even though it was up to £50 etc - gave me 4,50 refund on the postage cost but left me without being able to help my animal due to loosing my package and me not receiving a refund!!!!!!!!!!!!!!! Thanks a lot for ruining my Christmas”
“If I could give them no stars I would. My father ordered an item online, it was an expensive item and the Royal Mail postman delivered a note a few days ago stating that the item needs to be collected and it’s at the local Royal Mail depot. My father went to collect it today and the manager there said they don’t have it and they can’t find it (despite the postman stating it’s at the depot). It is possible someone just stole the item which is a shame. And nobody will do anything about it and nobody will be held respsonsible. Unhelpful staff, terrible service, there are no regulations on how to deal with such problems. I’d avoid Royal Mail at all costs if I could.
If something serious like this were to happen in a more rigorously controlled government service like the NHS, there would be lawsuits and those responsible would be prosecuted. Stealing is not acceptable at any cost. The Royal Mail needs fixing ASAP”
“This is by far one of the most carriers for International shipping, I lost a lot of money and time because of their terrible service.
You pay extra cash with the hopes that they will take extra care but that does not happen.
As soon as your parcel leaves the UK is based on luck if it ia going to be delivered or not...honestly.”
“First class signed for parcel not delivered after 7 days, Non existent customer service, waiting on phone for 30 minutes, frustrating and anxious experience.
Sent a special delivery item also earlier this month, arrived 1 day late, royal mails services these days is very poor, use them if you want a massive amount of stress and anxiety, otherwise use a fully tracked courier service like dpd or hermes.”
“I tracked my parcel online showed delivered but I didn’t get it and no card was left. They send letter to apologise can’t do anything as the system shows delivered and person who delivered didn’t recall. I appreciate that but still I didn’t get it”
“Absolutely horrible service. They said they lost my parcel and didn't even apologise. And it's been more than a month since I have claimed it but no news so far. Useless retards.”
“Royal Mail is a bad company!
I lost a lot of money and items because Royal Mail not updating their tracking system to proof the delivery...
Everytime i post from Greece to UK is a nightmare!”
“Hardly any of my deliveries to the US turned up in October, which led to me having to make loads of refunds, and then to top it all this led to bad reviews and therefore badly affected my sales.
I wrote to the Royal Mail in December and they didn’t even reply, how rude.
The other day I started the claim process, but I only managed one, as it took 1/2 hour, just not worth it, and that’s where it’s all wrong.
I want an explanation, an apology and compensation - not to be ignored”
“Is this the procedure for 1st class correspondence?
One 1st class letter ended up on the ground amongst leaves and puddles... I can't help but wonder if this was the same for ALL my documents sent to the Home Office through "first class-signed for"?!
... by the way, I've received their official answer to the letter I've sent them, and they didn't received any correspondence from me.... therefore my letter was "delivered in a professional way".
I've hoped all this time that if it wasn't delivered to the Home Office it will be sent back to me(RTS), but it was in vain.
1 star is already too much.”
“England - Royal Mail Workers. You still have our package it’s been since the beginning of December. We paid extra in customs and taxes and shipping fees. Why are you holding on to the package? Why haven’t you delivered it? Why did my receiver have to pay money to pick up thier package up last year? What is going on? Is their no accountability? They don’t live on the top of Everest, nor do they live in the remote parts of the rainforest, but they live in Belfast. Is that a difficult place to deliver to? I mean wtf is going on there?
I know Royal Mail has educated individuals so what’s the problem with delivering packages, why are you holding on to the package in England when it shoulda gone to Northern Ireland?”
“Why cannot Royal Mail update its tracking system & accountability mechanism so that I can get contact with the deliveryman who actually screwed it up and figure out what was going on?”
“Royal Mail is a joke, you have no way to contact them other then send a complaint which gets binned, the phone service is useless, 60mins on hold.
Still waiting on my Royal Mail Special Delivery Guaranteed 1pm > it's now Day 4.”
“Horrible mail service!! I never received my item from the U.K. Thanks to Royal Mail it screwed up my Christmas because I needed the item for Christmas. Never again!”
“So I ordered an item from overseas and had to pay a customs fee which I did and arranged for the parcel to be delivered on January 10th but the parcel failed to arrive on that day.”
