“Terrible service, after receiving a message to say my parcel will be delivered between 10.30 and 14.40 I waited up all morning after working 12hr night shifts only to receive an email at 11.30am saying “failed delivery at 07.55 There was no card through the door, so I can’t even go and collect it from the Royal Mail depo! I called to complain but I got was an apology and a reference number! No offer of help, ie when I asked if they can call the depo to at least let them know I’m collecting the parcel I was told they can’t do that because their busy at the depo!! So now even though I work shifts days and nights I have to sort this mess out myself on very little sleep! Dire service that needs bringing into the 21century”
“Terrible service, after receiving a message to say my parcel will be delivered between 10.24 and 14.24 I waited up all morning after working 12hr night shifts only to receive an email at 11.30am saying “failed delivery at 07.55 There was no card through the door, so I can’t even go and collect it from the Royal Mail depo! I called to complain but I all I got was an apology and a reference number! No offer of help, ie when I asked if they can call the depo to at least let them know I’m collecting the parcel I was told they can’t do that because their busy at the depo!! So now even though I work shifts days and nights I have to sort this mess out myself on very little sleep! Dire service that needs bringing into the 21century”
“My package hasn't moved in 7 days on their website. They won't answer the phone the SMS doesn't work and apparently emails take 2 weeks to respond to! Disgraceful!!!”
“Usual case of Tracking not working g and parcel overdue.
What a rip off company they are. Nothing to be proud of anymore.
My advice use private sector companies”
“An update will only be provided when we attempt to deliver your item
Pointless tracking system.
Every other service provider has a tracking system that tracks everything from dispatch to delivery.
What use is a tracking system that tells me its been delivered? I know its been delivered because I have it in my possession.!!!”
“I reckon they are allergic to my doorbell. They never ring the door to check if there’s anyone inside, instead just left a notes and leave. The same happens even when I have clear instructions of the safe place plus give them my password of front door. I wonder how the company is not closed down with the kind of service they provide.”
“My package was not delivered because I was out. They didn't left any card. the item was sent back to National Returns Center instead of the seller. The seller made a claim and they answered after more than 1 month to say that I could get my package back in maximum one month from delivery date. Absurd! Would put 0 stars if possible. Do not use this service!”
“Shambles two parcels sent track48 and track24 ,one over a week seems to be going backwards and forwards between Bristol and Gloucester,the other not moved from Leeds in to days.Both presents to add insult to injury a card sent over a week ago has not turned up either,zero customer service”
“Don't bother to send signed for as waste of money I've sent 2 parcels signed for which constantly say in transit I the so called tracking information 1 month later still in transit I could of walked them there faster .customer service useless 45 min wait to get through to be told what I already know question is who's stolen them !!!
Find a company that actually does the service you pay for”
“Since my review a couple of weeks ago about my Grandson's birthday present going missing even though tracked; things went from bad to worse.
My son managed to get through to his local sorting office 2 weeks ago, after holding on for nearly an hour. He explained that the delivery had not arrived and his CCTV proved there was no delivery on the day. He also advised the signature on the tracking information they proovided was not recognised. They advised that they would have a GPS location (satnav) of where it was delivered. They checked while he held on and they advised that it was delivered 1.1 miles way from the correct address and so would speak to the postman to sort this out and report back within 3 days.
Yes, you've guessed it, 2 weeks later and they haven't reported back.
Fortunately 3 days after it was supposed to have been delivered, a very kind lady knocked on my sons door and advised that she had just returned from holiday and found the parcel on her door step.
This incompetent service is not fit for purpose, should be disbanded and handed over to the private sector, where service matters.”
“Rubbish service if it can be called service. Got email saying parcel would be delivered today if out here are options. Chides safe place and date defaults to tomorrow. Get another email sorry parcel couldn’t be delivered to my safe place , choose options. Did that Bute’s sage came up, you already have changed delivery. Come home to card saying item too big for letterbox and an email saying chose delivery option, go to do it, no record of previous choice made, earliest day is Thursday when I’m at work so have now chosen Saturday. And they wonder why they are in financial trouble? Why other forms who actually have viable websites and are customer friendly are beating them into the ground? They have no contact number,only unhelpful “helpful” read yourself to not find the answer questions. Royal Mail is not royal, doesn’t deliver a service and delivers my mail at random times of the day or evening. What a useless “service”.”
“Delivery mans extremely rude, didn’t wanted to deliver item even though i was begging him to bring it up as item was one day late and i was in the middle of an important lecture, i went downstairs to the main entrance he wasn’t there he was sitting in his car across the street i had to wait even further for him to get out find the package come across the steer, took his time even though i was rushing to get back, when i asked him is it because the covid he didn’t came in the building although he didn’t wore any mask either, he said no it’s just too many apartments and he couldn’t be bothered to find the apartment and deliver it properly even though we have elevators also. i had many many experiences with delivery man don’t even ring doorbell just leave the letter in the box stating i wasn’t there when i was. every delivery man i’ve met from royal mail are extremely rude and not helpful at all. disgraceful service, the worst on the field. I get deliveries for work every day from all sorts of companies, every time i see its royal mail i know i will have a hard time actually receiving this.”
“Complete rubbish. Sent a parcel first class, a week later the recipient is still waiting. It seems that even to get a parcel delivered, never mind on time, you have to pay for a special tracking service otherwise they just don't bother”
“My parcel was "lost in transit" even know it didn't leave the royal mail depot second time getting a replacement for the item "lost in transit" was suppose to be delivered surprise suprise it never turned up so stupid!”
“Thay dont post my letters always leave it outside why I don.t have a dog or even a gold fish lazy thay need to do the job right or leave am sick of phoning and telling them thay have cost me money in loss of jobs and thay leave stuff on the bin stupid need sacking give the job to someone who will do it right I have cctv showing them leaving it outside then ring my bell and walk off”
“Had a parcel due to de delivered on Friday sent to the wrong
Place was immediately rerouted should be with you Saturday..... nothing it’s no Monday afternoon no sign unable to track parcel absolutely useless. Just received an e mail about another parcel with track and trace and surprise surprise can’t track that either!!!!”
“I just do not understand why the post man has to try and deliver next door when both our cars are on the drive, country lockdown and never even attempts to ring the door bell. I am watching the app on the stages of delivery but how do I know that the numpty that is delivering is devoid he does not know a door bell is used to make the occupant aware that someone is out side. Seems other charges are an agenda, but it's so stupid all the tech but the one called ameba hired to deliver”
“Royal Mail are not worth even a start. I have lost hundreds of pounds and a lot of credibility in front of my suppliers because they have repetedly failled to deliver my parcels to my building which is located in central London. All parcels went to a different unknow address. I have raised dozens of requests with them and none was sorted. After 1 year they have not updated the address in their systems. All I can do now is order online only from suppliers that have other delivery methods than Royal Mail. I had to apologise to all my neighbours for knocking at their doors and suppliers for requesting for refunds. Terrible experience. Never trust Royal Mail with delivering important items.”
