“paid for special delivery from Manchester to Glasgow Thurs 3rd Dec. for Friday 4th . Still not arrived on the 5th and tracking stopped at Glasgow . Beware of this Scam as staed guaranteed delivery for the price I paid .”
“joke trying to get info over phone automated rubbish system seems impossible to actually speak to a person .
pay £4.45 for a delivery and 7 days later same automatic messages reassuring you all is well .
They need to stop making excuses and blaming it all on other things as to why there service year after year is not working .”
“Parcel delivered to the completely wrong address, thankfully it landed with a lovely genuine gent. Recently the deliveries have been pretty awful, could blame COVID but haven’t had a problem with any of the other delivery services”
“I have had several deliveries that say they are going to be delivered on a certain day then go into the tracking and royal mail say it will be delivered when dispatched by the seller then after contact with the seller they did despatch it. Nearly every order that I have ordered through Amazon has gone missing when royal mail is delivering it. It does really leave questions. I know it is a pandemic but all the other delivery companies have been on time and true to their word good on them. It is a good job that Amazon are so patient and will give refunds. But this must impact on them and I know they are are a multi billion pound company but I would be angry if my delivery companies didn't live up to expectations for both the provider and the customer. On another note our post women has wrecked our letter box by stuffing too big deliveries through (that do arrive) I have advised on this but it still happens. I hate complaining but I think people need to know and higher management need to know what is going on.”
“I posted a birthday card with the present, 1st class, my local post office in Coventry to my bother who lives on the Wirral- registered post on 28th November and it still hasn't arrived- tomorrow is 5th December and his birthday. The service is atrocious and moreover, it is impossible to get through to anyone in complaints on the phone.”
“First they lost one of my tracked parcels and basically asked me what could they do... it had gemstones in! Then it took them 10 days to deliver a parcel 37 miles... I could have walked there quicker. I then sent a parcel to Russia and that is who knows where because their tracking site is worthless. The strange thing is I had a parcel coming from Russia with DHL and it arrived in three days!!!! Royal Mail really need to stop using covid as an excuse and get back to being the decent service they once were!”
“Should be shut down ,,,48 hr deliver still not received 7 days later will now be monday thats 10 days.. stop paying for what these clowns cant deliver”
“Actual laughing stock, parcels going missing, post never coming, stolen products, tracking numbers that show parcels stuck at DC.
Useless customer services, it would be faster to personally deliver it yourself. I hate RM so much I wish we had a more reliable and trustworthy service. If we applied the principals to my career I’d be sacked long ago”
“Royal Mail service has now become all but unusable.
I understand the current staffing issues but when a guaranteed 48 hour service is 4 days and counting and a normal mail package is 2 weeks so far this is unacceptable.
Why promise what you can't deliver?
This is the last straw for me and any seller on ebay using Royal Mail will no longer get my custom”
“Really poor service at the moment, I’ve been selling many items the past few weeks and had to spend over £7.50 to send and still the parcels haven’t got to my customer on time. It’s a shambles, I suggest using couriers like dpd, ups or dhl. They have employed thousands of new drivers to keep up with demand. Royal Mail have only took on the normal rate of staff for a ‘normal’ Christmas year. Not sufficient for this years unprecedented demand.”
“Don’t wait for them to make your delivery on the expected day. They don’t even bother to knock on your door. You can’t call yourself a delivery company when you don’t actually deliver the parcels. Such a joke. The absolute worst company”
“If I could I would give these lit a negative review. Horrific service. U can never track or trace. Parcel goes missing all the time. Avoid these scammers....”
“Very bad experience with orders through Marks and Spencer. Royal Mail text advised ‘to be delivered on a Sunday by 19.30. Waited and waited , what a waste of a day.
Two days later, received another text for delivery that day with a time slot.... and it did arrive. What a waste of time the delivery advice is if it can’t be accurate like so many other courier services are.
Will definitely only order with ‘store collection’ in the future to avoid having to wait in all day only to be disappointed.
Tried to review on RM e Mail link only to be told
‘We’re sorry, the survey is closed today as we have reached the number of responses we need. We sincerely thank you for your time and interest in sharing feedback about our service.
Or was that ‘we have reached the number of responses we feel we want to see and are frightened to see any more’”
“First package delivered to the wrong address and left in a cupboard of a disabled lady. Only found by chance by her son.
Second package lost and supplier had not replace via DPD
Third package due today between 9.13 & 13.13 and requiring a signature ( strange given the covid restriction). Waited in but no delivery. Track n Trace still shows it at the Mailing Centre. Not holding my breath on a successful delivery.
I wonder why companies use this service when other can offer better.”
“Needed a pcr test to fly due to COVID restrictions, it was sent via Royal Mail 24 on Monday it now Wednesday!!
Guess who’s not going to the canaries this weekend.
Are we sure the 24 doesn’t mean days.”
