“Parcel not delivered at stated time. If you're only job is to deliver a parcel and you state that you are going to do it within a specified window and then fail, then you are not offering a service to me and I should be refunded the cost of postage. I should also have the option for charging for my time which I've had to spend waiting in the house for a parcel which didn't arrive.
Terrible company which should be replaced by private companies who can actually deliver a service. I'd be embarrassed to work for them.”
“Disgraceful service, particularly in Stockport. People locally are missing hospital appointments because these lazy individuals can't be bothered to provide a reasonable service. Why is there not an official complaints procedure??”
“Absolutely disgusting service, particularly in our area of Stockport. People are missing hospital appointments because of their ineptitude. My wife has cancer treatment and regularly (almost always) has to phone Christie because RM can't be bothered to deliver in reasonable time.
Furthermore, why is there not an official complaint procedure??”
“Sent a Covid test by guarenteed next day delivery. Took over 2 days. Now having to cancel holiday with no refund.
Shocking "service".
Why guarentee if you cant deliver anything close. If i had known it was this bad i would have driven myself.”
“Totally Shocking Service
I sent money to my nephew's for Xmas,the envelope was delivered but empty of its contents.It contained two money wallets with cash totalling,£50 so it wasn't pennies.I always assumed postal staff were meant to be trust worthy people obviously this is not the case.I feel totally sickened to think that some lowlife would stoop as low as to do this.
I will never use the postal service again
Totally disgusted”
“Less than one star. Is this is supposed to be a delivery service? I would be embarrassed if I work for this company absolute joke. Lost parcels, rude customer service representivites at parcel pick up and majority of staff incompetent. Hands down worse delivery service in the UK”
“Shocking Shocking Shocking,sent money for Xmas to my nephew's only for the envelope to be delivered with nothing in it.It wasn't just pennies it was ,£50.The main envelope had 2 money wallets in it.I would have thought the postal staff were meant to be trust worthy people, obviously not.I am sickened to think some low life would actually steal this money for their own means.Totally disgusted.”
“How come the Royal mail only service that don't bother updating the tracking, you just got the info like : tracking will be provided once we try to deliver so what's the point even having tracking at all? Seems like they just not to bothered about their customer nowadays everyone should be able to see where the package currently is located and show the time like some other companies already doing it.”
“Terrible Service - Embarrassing for the country - the word Royal should be removed - it is a joke.
Lost Driving Licence sent tracked one month ago.
Lost Passport sent tracked two weeks ago.
Lost parcel from online retailer one week ago also sent tracked.
Companies should boycott Royal Mail and only use couriers.
In addition, Royal Mail never answer phone, been on hold for one hour - waste of time and money”
“Considering it's a postal company What a useless company it is! waiting for a package for almost two weeks now after being dispatched tried contacting royal mail customer service to get told this service isn't available and know way of leaving a message. Definitely will be using a more reliable provider next time .”
“Really disappointing and bad service, my international tracked and signed shipment from UK should receive Dubai in 10-14 maximum days as per the order and after 1month still it shows status as item will be now leaving UK and tracking link is even error.
I suggest you never to use royal mail service for important documents. Even they dont provide proper section for writing personnel complaint in their website.”
“I live in London and often make purchases on Ebay. A small package posted in London on 20th November still has not arrived. - now 8th December. Another posted in Watford on 23rd Nov with a tracking number also has not arrived. When I tried the online tracking I got a message saying "Tracking information is not available for this service"!! I've spoken to our over-worked friendly postman - he's struggling under poor management too - and it appears that there is a 7 or 8 foot pile of mail in the sorting office being ignored!!! That is not what we have paid for, Royal Mail.
I heard today of a friend of a friend asking his local postie where his birthday cards were. The response was to the effect that 'We are only doing parcels today'. I believe the cards arrived a week late. This is not the service people are paying for.”
“3 parcels sent to 1 address. All signed for BUT only 2 were given too reception. I might add the largest package has gone MIA!! Who signed for it because Reception didn't??Thief's
Not happy, I am sending at a cost to me again via DPD as I no longer trust R.MAIL”
“I sent 3 parcels to 1 address.
ALL 3 got signed for but ONLY 2 was given to the reception?. The signature is by the THEIF postal worker! I am so scared and disappointed and disgusted with Royal Mail. The company have cctv footage and stste ONLY 2 packages were recieved??
How can I trust Royal Mail? Your employees are dishonest!!”
“Sent urgent cheque to complete mortgage by First Class post recorded delivery last Friday for next day delivery. Now its late Tuesday and not delivered. Never again with this totally useless business who take your money for a service that clearly doesn't exist. No one answers the phone, just automated menus then cut off.”
“Took Parcel To Post Office On The 23rd November , It Is Now The 9th Of December And is Still In Transit , Tryed Contacting Royal Mail , Customer Service Does not Exist”
“I sent parcel to Dubai via international track and trace 9.11.2020. Last tracking info on 11.11.2020 states package leaving Langley UK. Parcel still not reached destination and no further tracking updates provided. After numerous attempts to contact Royal Mail by phone and online eventually received reply to my email which stated they did not know why tracking was not updating!!! (Really useful information!!). Email also advised I could submit complaint/claim after 14th December as this is date Parcel would officially be classed as missing?!? Thanks for nothing Royal Mail.”
“I had a medical test that needed to be done at midnight, at home, then posted to the lab the next day. It needed to arrive the day after, or it wouldn't be worth analysing.
The first test kit sent to me from my hospital consultant, via the Royal Mail 24-hour service, never arrived. The second turned up three days late, despite the Royal Mail app telling me it was arriving on the prior two days.
I did the test, I paid for 24 hour track/trace/signed delivery (using my own contact details for the tracking), posted it the next morning..... then nothing. Nothing on the app, other than a timestamp from a couple of hours later when I assume they emptied the postbox. For the following 28 hours their tracking system said they were still waiting for it from the sender (me). Eventually, at the end of the day that it was supposed to arrive at the destination, I got a text from RM saying they'd just received it from the sender. I suppose they thought the person tracking it was the recipient, who would know no better and think that the sender hadn't posted it.
Royal Mail now say they "aim" to deliver it tomorrow. But tomorrow is too late, it HAD to be there today.
Needless to say I had no help from RM when I phoned them or tried to get a reply on their Twitter help feed.
I'm now faced with going through the whole palaver again, asking my consultant to send me another kit, waiting for however many days to see if it turns up, and then trying to send the sample to the lab which sadly is nowhere near where I live.
I waited in for three days recently for an Amazon item. It seems they now use Royal Mail for some of their own deliveries. I was told I had to show proof of age otherwise it couldn't be handed over. I went through the same dance as I did with the medical test; Amazon told me it was due to arrive that day, RM gave me a timeslot, I waited until 9pm, nothing happened. The same the next day. The following day, Sunday, no notification from RM or Amazon, and I had a rude early morning awakening.
This company must surely be in meltdown. They haven't got a clue.”
“What I don’t understand is how Royal mail can charge for a service they are not providing?? I ha e one item go missing and y supplier has had to send another parcel out, I should have received my original parcel 3rd December to my local Argos, surely if they are over a certain timeframe late then Athena customer should get a refund, tracking is absolutely useless, how can a company this large be so bad?”
“I posted a card to limerick in Ireland paid £11 for delivery and it's still not got there. I did an online chat to some one called Karen who told me the reason then ended the chat and asked for a review about her service's lol”
