“I know there is a global pandemic going on but for crying out loud, how hard is it to deliver people's mail?
Supermarkets are still managing to keep food stocked and on the shelves, chemists are still getting people's prescriptions fulfilled but by god somehow Royal Mail seem to be having a really hard time doing their one and only job.
They have simultaneously managed to lose TWO of my orders, lose my sister's birthday card, and have delivered another family members mother day card cut open.
Absolutely abysmal. Get your act flipping together.”
“Royal Mail are an absolute joke and disgrace, constantly using ‘coronavirus’ as an excuse for unbelievably poor service! Paying for 24/48 hour service and not receiving the item for over a week, is NOT acceptable, under any circumstances, especially when every other delivery service can still do it! If you can’t provide a reasonable service don’t bother at all!!!”
“Royal Mail returned a parcel to sender as address wasn't clear!
YET... they've emailed me 4 times to tell me this???
It's urgent medical equipment..... Why can't they email me to contact them to collect it from my local depot which it's been sat for two days???
Does nobody have a brain anymore, just robotic fu attitudes.”
“Ordered items on Ebay that supposed to be royal mail 48 hours it's now been over a week still no mail or parcels delivered to me they have lost a good few mail over a last few months mail not being delivered on time or lost in the post not once have royal mail apologised to me. There is one post woman who takes absoultely ages delivery mail to in my street it's just really really ridiculous the time she takes to deliver to my home address and others surely it doesnt take that long delivery mail to customers only few weeks ago she was seen chatting to people in the street for over 25 mins why are they allowed to do this is beyond me. They not paid to chat to people on the street. I waited in all morning and afternoon for parcels mail to be delivered. Come on royal mail you can do better then this”
“Still waiting on a parcel two weeks later, now the seller has to make me a new order then fellow the tedious claim system, you guys are an absolute disgrace, I understand Covid-19 is a thing but supermarkets are still managing to get you your food yet we get this trash service in return.”
“Absolute shocking the tracking is a joke compared to dpd and ups.. id never use royal mail unless I really have to . No wonder there losing money a complete joke..”
“Delivery from China reached UK in seven days Tracked all the way with nine tracking events listed each detailing progress.
Item now in Royal Mail's hands. Guess what. Nothing!!! no more tracking nothing.”
“Can someone at Royal Mail explain why it is not possible to copy and paste information required into the online claim form? Also why it is not possible to open a claim for multiple items that were sent in the same parcel? The form will only allow one eBay item number per claim. If I were a detective I would suggest that Royal Mail are doing their best to make claiming as painful as possible.”
“Royal Mail - I only give you 1 star - because I couldn't give you a "zero".
This service you are supposedly offering, RM, is pure make-believe. It's a modern day Dick Turpin outfit stealing from anyone. 4 times I've sent an anniversary card & gift, and 4 times it hasn't arrived. Total disgrace.
To EVERYONE out there, send your mail / parcels / post via a different method. Take it yourself and deliver by hand, because that's the only true way it will get to it's intended destination.”
“Countless lost parcels and stolen items and stolen items.
I send several parcels by Royal Mail each week. I’d guess that about 1 out of every 15 either doesn’t show up at all or shows up minus the contents. Any attempts to complain to Royal Mail are met by the usual useless responses that amount to the same thing - not taking responsibility for their own actions and accepting theft as just part of the risk you run sending Mail.
Upgrading your packages by signed or special delivery is also a waste of time as if anything goes missing you are asked to produce eleventy billion pieces of evidence of the value and contents and when you do you are sent a book of stamps as compensation.
Royal Mail are a joke and their organisation is overrun with thief’s and Royal Mail are quite happy to tolerate them and essentially say ‘it’s part of the risk’
Useless b-stards!!!!!”
“And here after thinking the quarantine situation could not get any worse, I have to put up with this lobotomised shitlark of a company. You know when our planet gets invaded by aliens and there are obvious language barriers, I'm pretty sure that the easiest way to explain to them how we have failed as a species and come to our downfall is by showing them your pathetic attempts of creating a functional delivery system. I'm sure they will understand after taking a mere glance at it, how after centuries and centuries of perfecting the revolutionary invention of the system, from sending ravens to drones, consistently innovating it and investing immense labour into the beauty of how it operates, someone still managed to utilise this powerful technology and present this absolute abomination of a company. I could probably give my parkinsons ridden nan a rusty tricycle from Auschwitz and still not be surprised if she manages to be more successful in delivering packages than your atrocious attempts. There is no other way to describe it, it is the physical manifestation of the world failure, the epitome of what's wrong with society. The mere existence of this company is sufficient proof that there is a God who quite frankly has a sense of humour.”
“And here after thinking the quarantine situation could not get any worse, I have to put up with this lobotomised shitlark of a company. You know when our planet gets invaded by aliens and there are obvious language barriers, I'm pretty sure that the easiest way to explain to them how we have failed as a species and come to our downfall is by showing them your pathetic attempts of creating a functional delivery system. I'm sure they will understand after taking a mere glance at it, how after centuries and centuries of perfecting the revolutionary invention of the system, from sending ravens to drones, consistently innovating it and investing immense labour into the beauty of how it operates, someone still managed to utilise this powerful technology and present this absolute abomination of a company. I could probably give my parkinsons ridden nan a rusty tricycle from Auschwitz and still not be surprised if she manages to be more successful in delivering packages than your atrocious attempts. There is no other way to describe it, it is the physical manifestation of the world failure, the epitome of what's wrong with society. The mere existence of this company is sufficient proof that there is a God who quite frankly has a sense of humour.”
“Despite having notice on front of pub door with instructions where to put mail in a safe lockable place and a phone number they insist on putting a card thru door and I've heard off other pub managers they do same to them, it's just to much effort to walk around side of pub to deliver the items, they do the same even when were open at 12 midday and back doors are open.
Amazon whom I use nearly every day deliver every single parcel with ease every single time, never get a card off them.
Why dont you bring in a point scoring system to see who delivers more cards than parcels maybe they would put some care and attention into doing their job, shocking customer service and their only open at 7 to 9am, far too early for people who cant make that time in morning.
Buck up your ideas Royal Mail. If I could see who where the delivery agents on each purchase I'd rather not buy that particular item if RM are delivering.
Amazon all the way, no wonder they enjoy such success.
RM make some effort, it's not just just me saying it you really are very lack lustre.”
“tracking system is an absolute nightmare, apparently my parcel was delivered on a day they were closed, no help from royal mail in tracking my item, followed everything in the guide they supply about missing deliveries and once I told them I still don't have it then they say its the senders fault. Royal Mail lost my package (or stole it) and will not help in any way to retrieve or compensate the item.”
