“The postman refuses to walk up the drive to the house to deliver a signed for delivery (my post box is at the end of the drive). He just leaves the 'Sorry we missed you' card. I have complained 3 times now and nothing happens, I used to think the Royal Mail Service, or should they be more fittingly named the Royal Fail Service was excellent and our old postie was brilliant but it just seems to be going down hill rapidly, I think because they have a monopoly on day to day post they have become complacent and lazy.”
“Terrible service from Royal Mail, been waiting since the 11th May for my items that have already been paid for Including a postage fee. The tracking number is not working on your website so unable to track my parcel. How does it take 10 days to get a parcel delivered locally. For such a huge establishment like Royal Mail you would not expect such pathetic and slow service.
Regards
Paul”
“As all state Royal Snail is becoming there new Name of honor I'm finding it weird why company's like DHL Hermes and yodel are making there delivery's ONTIME,
I'm sorry but Royal snail are most definitely milking this situation for what its worth, if your item is not tracked you can Enjoy up to 2 weeks wait tracked a week more,
Looks like they are working on more important stuff i say if you a seller Move on to an alternative company for the moment until they get there act together!”
“When did the royal mail service get so bad?. I have so many issues with pricing, insurance, confusing web site questions and unfeasibly late delivery times that i despair and dont want to write an essay listing it all. The only positive about the whole organisation are the posties who i find always pleasant and do the job as well as they are allowed, but the management stinks.”
“It was alright around 3 months ago , then it all went downhill. Waiting weeks for 48h tracked , 1st class and over a MONTH for 2nd class!!
I do understand the pandemic but Royal Mail seems to not care at all about their service and even important letters or packages are not coming. Some parcels are even being lost , am not surprised anymore.
If you are someone selling on eBay or in need to ship an item then steer clear of RoyalMail.
You will leave your customers disappointed or you will be disappointed yourself.
Today is the last day that am ever going to use Royal Mail , hopefully everyone starts doing the same and avoids all of this trouble since they are not even to be trusted with letters anymore.”
“Use to be reliable many years ago, but royal mail are definitely the worst delivery company. They have cost me money in refunds and items going missing. I now use other reliable companys to deliver my products, there using the virus as a cover to hide there useless service.”
“Absolutely shocking! Twice I sent parcel to address which was delivered by royal mail, 3rd time important parcel which was a mobile phone for a relative to keep in touch during this hard times since she broke hers, she is single mum with 2 young kids, keeping in touch with her was important, I've purchased the phone on ebay,,,, Sent it next day delivery, that was early last month, by tracking the delivery it shows incorrect address and then they sent it to National Retirn Centre, Since 30 April, Am still phoning them and apart from giving me reference and telling me it will take upto 30 days until they returned it.if I knew royal mail was like this...I would never have used it...Best stick to other private couriers.”
“My mail isn’t being delivered, my parcels are not being delivered, why aren’t Royal Mail recruiting more people to deal with this back log. So far this last 3 weeks, 3 deliveries including an important test result has failed to turn up. I blamed the private Laborartory company I used only to find out its Royal Mail. They also delivered my parents 60 th wedding anniversary letter from the Queen on the wrong day as well and that was BEFORE the pandemic so no excuse there at all. All items were tracked.”
“As a seller on eBay my customers are constantly saying their parcels are not arriving.. I have now so many negative feedbacks cus of royal mail I am now folding my business and eBay and have been offered bc a job in home and bargains. No headaches and payed on time .. what happened to nothing stops the Royal Mail on delivery .. oh yes shareholders and privatisation.. cheers to progress... NOT !!!!!!.😡😡😡”
“possibly one of the worst courier services available, terrible tracking system, little to no communication with you about when your parcel is going to be delivered, none of the features on the website even work? why even bother, literally nothing 'royal' about royal mail”
“I know royal mail like everyone else is going through a hard time but ive been missing over 15 packets from different customers from between 14 and 21 days. . Trying to get refunds from suppliers is extremely difficult and im out of pockets at prestent by alot of money. If thats not bad enough letters for hosp appointments and bank cards that arrive 3 weeks after being sent and when u currently go to shops who refuse cash and want you to use a card i havent got because there sat in some royal mail office is appalling . If you contact royal mail customer service no one seems to give a dam. Its time royal mail owned up to the mess there in and put out statements in the press . Ive got tracking numbers for goods and all i get is system wont show until delivered . What sort of service are we paying for ??
First class and 2nd class to me does not mean post in march arrive july if at all”
“Out of all the delivery companies it’s always the Royal Mail who lets me down! Attempted deliveries at unsociable hours. No pre messages about delivery times/dates. Every other delivery company can deliver my package to me, why can’t you”
“I ordered an item from an EBay seller and it was sent 24 tracked and a week later I’m still waiting because Royal dimwits sent it to the wrong delivery office an FCC now it’s being re-routed ! I will be giving the seller a bad review purely because of using Royal Mail and will never ever order anything online in future if they use Royal Mail !”
“I paid for next day delivery it came from London in one day and came to northern Ireland MC that was the last I heard of my parcel I have a tracking number.that was 10 days ago”
