Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

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“Excellent communication. Excellent pricing. Excellent shipping experience (to Canada). Saved hundred$”

Helpful Report

Posted 6 years ago

“While talking on the phone to the rep, I felt confident in my choice of rugs. It’s perfect and I love it!!!!!”

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Posted 6 years ago

“Our rug came very quickly. It had a flaw in it. I contacted the company they sent UPS to pick it up the next day. And 2 days later we had a new rug. The customer service is great and I would recommend the company highly.”

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Posted 6 years ago

“Great rug, but very misleading information on expected delivery. They knew I needed it by 3/26 (3/27 at absolute latest), led me to believe that would be no problem, claimed they put a hot rush on it for the warehouse, but to no avail. I ended up paying $345 more for express shipping that should never have been needed.”

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Posted 6 years ago

“Great quality rug...fast del, good price ...honored their 110% price match and most of all they were great to deal with .. listened... help me find what i wanted and told me about their 110% price match policy and told me to look and get back to them....they are delightful to work with and got exactly what we wanted ...very pleased with Rugs Done Right”

Helpful Report

Posted 6 years ago

“I have tried several times to find out when rug will arrive. There is something wrong with the website. Can’t find out anything. Was supposed to have by Tuesday of this week and here it is Wednesday and don’t know when it will arrive.”

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Posted 6 years ago

“Fast delivery, secure packaging, and great product as described!”

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Posted 6 years ago

“Very pleased with the rugs we ordered. Quality excellent & prompt efficient service.”

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Posted 6 years ago

“System glitch (I checked twice) and ordered one item but a different one came up on the purchase screen (different color). Sadly I didn't notice it when the order was placed. Then nothing could be done to stop the order as it had shipped. Only option was return which is always a pain.”

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Posted 6 years ago

“Love my new rug. Arrived in just four days and is exactly what I ordered.”

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Posted 6 years ago

“Rugs was as pictured. Arrived in excellent condition, was very well packaged. Only negative would be lack of communication via the trucking company. But delivered in timely fashion. But only received shipping contact if I reached out. Was not provided unless I chased it.”

Helpful Report

Posted 6 years ago

“My rugs are not here yet but shopping was good. Good selections and sizes. I do not get any updates re shipping, expected delivery, etc., like other shopping sites so I have to log into the site and my order to check on it. I ordered over a week ago and still do not know when the items will ship or when I will receive them. I am not that impressed yet but will revise my rating when my order arrives.”

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Posted 6 years ago

“So far so good”

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Posted 6 years ago

“Exceptionally attentive customer service. Superlative experience. Upon noticing that the item we ordered was not in stock, and that there would be a lengthy shipping delay, the RugsDoneRight representative, on her own initiative, promptly and cheerfully applied a substantial discount to the order. We could not be more pleased with how RugsDoneRight resolved this issue, and could not recommend this company more fervently. We're customers for life.”

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Posted 6 years ago

“Ordered on 3/5 and I still haven’t received an email notification that the rug has shipped. Why is it taking so long...???”

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Posted 6 years ago

“already done at least one week ago”

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Posted 6 years ago

“I am very happy with RugsDoneRight. My rug arrived in a timely manner and was exactly what I was expecting.”

Helpful Report

Posted 6 years ago

“I believe you have a software glitch which caused me to "order" the wrong color. I had this happen twice when I clicked on the color I wanted but when the rug came up it was a different color. Sadly, I didn't realize it immediately so now I have to wait for the wrong color to arrive before I can consider returning it for the correct color which likely I'll do by phone.”

Helpful Report

Posted 6 years ago

“The personalized assistance I received from your representative Rachel is not often encountered when buying online. It was a very satisfying shopping experience.”

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Posted 6 years ago

“Great source for Kalaty rugs.”

Helpful Report

Posted 6 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews