Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

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“Excellent price on my Loloi Barkley rugs! Live chat helped me see the rug in my room before purchasing too. Absolutely love that feature.”

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Posted 6 years ago

“Absolutely the best. Fast delivery, top quality product. Very satisfied.”

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Posted 6 years ago

“I stage and decorate models, so I frequently buy rugs. The prices at RugsDoneRight are a good value for the price. They ship in a time manner. I like rugsDone Right!!!”

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Posted 6 years ago

“Very good customer service, I was able to ask questions on “chat” prior to ordering a rug. I inquired via email , asking when I could expect delivery , and my email was answered in less,than 24 hours! I would order from RugsDoneRight again.”

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Posted 6 years ago

“I love the rug. Very thick. Colors as pictured. High quality. The service staff was terrific. I was very disappointed that I was not told the rug was on back order and I waited eight weeks !!”

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Posted 6 years ago

“Very disappointed in my experience with this company. I found 2 runners that I wanted. I checked with a customer service rep before ordering that they were in stock. She said they were and I ordered the runners. After almost 2 weeks with no update I reached out to the company. They were unable to give me an immediate answer. The next day I received an email stating the warehouse couldn't locate the order. So I never got my runners. I checked the website and they were still "in stock" on the website. No one would talk with me about it on the phone. So I emailed the company and they told me I could wait 4-5 months for the rug to be back in stock or they could refund my money. I got a refund but that was it. No one even reached out to me to follow up or apologize. Very disappointing. Probably won't be shopping here again.”

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Posted 6 years ago

“The two rugs came rolled up tight as a drum and have horrible wrinkles that I can't get out. I've used my steamer, a wet towel with the steam iron on the front and back side and the wrinkles won't come out........very disappointed.”

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Posted 6 years ago

“Rugs Done Wrong. I’ve been waiting 3 months and no rug yet. Looks now like it will be another 3 months. Don’t charge your customers until the rug is shipped. You’ve had my money all this time and the delivery has been delayed 3 times. Why should I believe you this time?”

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Posted 6 years ago

“I am still waiting for my order. It's been 10 days with no update or estimated ship date. It would be really nice to get some kind of estimated ship date. But they are pretty fast at asking for a review so here it is.”

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Posted 6 years ago

“The rug is absolutely beautiful, my only concern is the wait time to deliver. Overall everyone loves the rug and its a perfect rug for a baby nursery room!”

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Posted 6 years ago

“Rugs are beautiful but not what we expected; loop pile not cut and has slightly greenish color to them (not true beige) than the photo showed so it was a bit deceiving; pattern is much more distinct than shown; also, rugs still have a stale smell that is still there but dissipating. Otherwise, arrived on time and wrapped well. Good purchase.”

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Posted 6 years ago

“If I can give 0 start or negative points, I would've done so. The company is not honoring what they agreed on, instead, kept saying it is my own misunderstanding. I originally placed the order for a 7 x 10 rug in Jan/Feb 2019 and few days passed by, never got a shipping notification, I reached out to the customer service, and was told the rug I placed is on back order to April (however, when I placed the order, it said it is in stock). I was not happy no one ever contacted me and then I was offered with several other rug options if I'd like to purchase rather than waiting for the original one. There was one option I thought it potentially might work out, however the price was higher than my original order, therefore, prior I placed the order, I emailed the customer service and asked I want to make sure if I don't like the higher priced rug, I can go back to my original order and get the price different refund along with a free return shipping and if all yes then I will place the order. Here is the response I got from the customer service: [Because we ship to you for free, the only way to qualify for free return shipping would be with an exchange order of equal or greater value. Oversize items (8’ wide or larger) do not normally qualify for the free return shipping promotion, but I can make this exception for you.] Based on the reply I got, it sounds like I will get a free return shipping hence, I placed the order. I received the higher priced rug and did not like it, I reached out to the company and asked for a free returning label and now basically they are saying it's my own misunderstanding, they never say I could've had a free return shipping label. This time, I called and spoke with the supervisor and still, the supervisor insisted it's my own misunderstanding, I explained how this could be a misunderstanding? I asked specifically whether I will get a price difference refund (because I'm fine going back to my original order) along with free return shipping for this higher priced rug and according to the answered they emailed back to me, they stated they would make an exception for me. The supervisor kept saying it's my own misunderstanding of their policy.... it felt like we were just talking in a loop..... Therefore, I thanked her to let her know, well at least your company is fast at replying email and answering phones, some companies don't have that. But the way you deal with the customer is NOT professional. In my opinion, they cannot just say it's my misunderstanding when it is truly not. I let her know I'd pay for the returning shipping and I want my refund for both order and do my business somewhere else, and I will definitely spend my time and effort to file a complaint about their business, I'm not trying to be a difficult customer, but this is way off line, when your company simply just use "misunderstanding of your policy" as an answer, that's NOT OK or appropriate. I ended up having to pay the shipping which cost me around $230 because otherwise, I won't get my refund. The customer service basically was like well you have to send the rug back within 14 days upon receiving to get your refund. since they broke the promise that they won't give me a free shipping label, I had to pay the return on my own cost. I contacted Better Business Beaurau but no resolution.”

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Posted 6 years ago

“Beautiful rug exactly as described! Arrived quickly.”

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Posted 6 years ago

“Love, love love my rug!”

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Posted 6 years ago

“Lower prices for the same products on other websites!”

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Posted 6 years ago

“The service representative was very helpful and very professional.”

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Posted 6 years ago

“Nice product and fast delivery”

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Posted 6 years ago

“Found Rugs Done Right through Houzz and could not be more happy! The customer service was exceptional in finding the right color, size, price point etc. I have not received the rug yet so am hoping it will work perfectly. I also think they have a great first time return/exchange policy from what I have read online. The online chat was very helpful as well as email. I sent them pictures and they helped me narrow the rugs down to one that would work as well as offering additional suggestions. I will always buy my rugs from Rugs Done Right!”

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Posted 6 years ago

“I purchased a rug online last week and the person responding to me via the “chat” on the website assured me it would be here yesterday. It is not! I emailed them and stated I wanted to cancel my order because the rug didn’t come as promised but no one responded to my email. The next day I get a confirmation the rug has been shipped and it will arrive next week. I wanted this rug for an event yesterday. Disappointed in this company. I would not believe what they tell you for a ship date!”

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Posted 6 years ago

“like the chat. wish they had better tracking followup. It took 6 days to be notified of the tracking number for a small (3x5) rug.”

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Posted 6 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews