Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time is excruciatingly long. It was hard to find out what was going on. Still don’t have my rug.”

Helpful Report

Posted 4 years ago

“I believe that my order was never processed, and when I inquired about the order (over 30 days later) I was told that I must have missed the back order notification. Receiving this email shortly after makes me believe that my order was actually submitted after my follow up and shipped out shortly thereafter.”

Helpful Report

Posted 4 years ago

“I’ve had a pending order since April and still waiting for completion of it.”

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Posted 4 years ago

“I ordered this rug over three months ago. I have attempted to contact you about it three different times and received one response with inaccurate information. I would like to cancel my order and have it refunded. I will never shop with you again.”

Helpful Report

Posted 4 years ago

“sent us the wrong rug.... On line with customer service agent to hopefully resolve.”

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Posted 4 years ago

“I never was notified this item was “out of stock” when I purchased it and was later told after I complained about how long it was taking. I also never got a shipping notification or anything.”

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Posted 4 years ago

“Te rug description i ordered said Black & White stripe Round rug, i got Black & Beige im very UNSATISFIED & DISSAPPOINTED!!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered on 5/21/2020 and finally received my order on 7/17/2020. Any communication on the status of my order was intimated by me and I never got any response until I wanted to cancel my order. I understand there is a pandemic going on, but I’m working remotely and still doing my job and communicating with customer.”

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Posted 4 years ago

“when will my rug get here? it has been over a month”

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Posted 4 years ago

“This rug is listed as an indoor-outdoor rug, so I ordered it and put it on our deck. After the 1st rain, the rug became wet and totally absorbed all the moisture. After 3 days it was still wet!!! Ridiculous to be considered an outdoor rug. I'm stuck!”

Helpful Report

Posted 4 years ago

“Terrible return policy. The rug I got looked nothing like what I expected, and it was going to end up costing more to return it than the rug cost in the first place.”

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Posted 4 years ago

“Horrible company- poor customer service...this was my first purchase and I will not use again-”

Helpful Report

Posted 4 years ago

“Where is the rug I ordered and paid for? It’s been a month and a half and still nothing.”

Helpful Report

Posted 4 years ago

“First and last time I will buy from RugsDoneRight. My rug should have been delivered from 7/16. It is now 7/20 and I don't know what has happened to it.”

Helpful Report

Posted 4 years ago

“Way too long to get this rug”

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Posted 4 years ago

“Not rug ordered cost $80 to return, ur thieves!”

Helpful Report

Posted 4 years ago

“I still have not received my rug > 1 month after ordering!”

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Posted 4 years ago

“I have not yet received my rug and it has been over two months. Customer service did respond right away however, they never gave me a direct answer to my questions. Once I receive my rug, I’ll write a review to let you know if it was worth the wait.”

Helpful Report

Posted 4 years ago

“Had to ask about why my rug hadn’t been shipped yet (over 3 weeks since purchase date). Then was told i must have missed the email that my rug was on backorder and wasn’t a going to ship until mid August but I was first in line. Later that day I got notice that my rug shipped. Kind of convenient, seems like my order got dropped instead.”

Helpful Report

Posted 4 years ago

“ALWAYS ALWAYS VERY LATE ON DELIVERY VERY BAD SERVICE UNPROFESSIONAL STAFF BAD QUALITY NEVER DO BIZ WITH OR RECOMMEND .”

Helpful Report

Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews