Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was quickly responsive and helpful when there were issues about unavailability of a sample size rug, substitution of the next-larger size as a "sample" and timing of delivery.”

Helpful Report

Posted 6 years ago

“Rugs Done Right lived up to their name for us! Awesome customer service! Their coupon made the rug we wanted affordable. They worked with us via online chat & phone to place our order. We "needed" the rug delivered within a few days for my son's graduation party. The Rugs Done Right reps actually called us to coordinate the expedited shipping. We received the rug exactly as promised. Best customer service experience I've had from *any business* in a very long time. Two big thumbs up from me! And thank you Rugs Done Right!!”

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Posted 6 years ago

“Great service arrived in a timely manner I love this rug”

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Posted 6 years ago

“The online representative was a huge help. She found a rug I had been looking for and then sent me ides for coordinating rugs. She always answered promptly and helped guide me through the purchasing process. She should get employee of the month.”

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Posted 6 years ago

“Very good although one sample isn’t the same color as in line. Can’t use it😢”

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Posted 6 years ago

“One of the best online shopping experiences ever. To start, the prices were by far the lowest. Then, on top of it, they offered me a coupon to use. I purchased 4 rugs as i was undecided without seeing them, and explained to them via chat box that i only want to keep 2 and then would be sending 2 back. They gladly accommodated me and provided free return shipping. The items arrived on time and were of extraordinary quality. When it came time to ship the 2 back, it was totally hassle free. My items were delivered to them and i was refunded promptly. I just recently bought another rug from them and am waiting for it to be delivered. Highly recommend!”

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Posted 6 years ago

“Excellent company and excellent communication!”

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Posted 6 years ago

“Excellent and responsive customer service. Quick delivery.”

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Posted 6 years ago

“Easy to search and buy from the website. Great communication regarding purchase, and shipments. Lots of beautiful rugs to choose from. Excellent company. A couple of clicks and I had purchased the perfect rug.”

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Posted 6 years ago

“Rug was delivered very quickly and was exactly what I had ordered.beautiful quality.”

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Posted 6 years ago

“Jamie is an exceptional representative for Rugs and the whole organization is very customer service oriented. I would not hesitate to recommend them to friends and family. Thanks for all the help and guidance in picking both the right rug and best size for my living room! Happy customer 😃 Dave”

Helpful Report

Posted 6 years ago

“Our 2 Kalaty tribal rugs arrived on time and shockingly looked “exactly” like they did online. I tried them out in our room using the photo app so it was almost a ho-hum reaction seeing them actually in place for the first time. How wonderful to have NO surprises! They are perfect. I asked a few questions via ‘chat’ and was impressed by the professionalism. This is a very good company.”

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Posted 6 years ago

“Found this business by accident and took a risk and am really glad to have found them. Online shopping for rugs can be fraught with problems, but this company seems to understand the issues. Really great customer service. Extremely responsive. Detailed, descriptive answers to questions. They are enthusiastic about their product and very willing to help. We will be using them for all future rug purchases.”

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Posted 6 years ago

“Excellent selection and prices! Customer service is incredible with very quick responses. Plan to purchase all of my future rugs from them. Cannot imagine a better rug buying experience.”

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Posted 6 years ago

“Love the rug. As described.”

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Posted 6 years ago

“Seen rug, bought rug.”

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Posted 6 years ago

“Beautiful rug delivered on time in perfect condition!”

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Posted 6 years ago

“I was very pleased with the variety of choices they offered. I chose a southwestern design, and it looks so beautiful in my home. The price was very reasonable, and I received it within a week! I will order more in the future.”

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Posted 6 years ago

“A beautiful rug. And surprisingly comfortable to walk on ... it feels "luxurious". I purchased it after asking a phone assistant with your company about the colors of the rug. She was personally very knowledgeable and got me an accurate answer to the one question she did not have an immediate answer for. Very professional and friendly - WAY above average. Thank you.”

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Posted 6 years ago

“Customer service was very good, reply to my text message in regard to shipment were answered with in 24 hours. Discount code,was a plus!”

Helpful Report

Posted 6 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews