Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my rug on 5/15/21. My rug arrived yesterday, 7/9/21. It was worth the wait. The rug is beautiful. Good customer service. I would order from RugsDoneRight again.”

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Posted 2 years ago

“Great site, great selection, long wait for product - but that's ok, just need a better timeline so not left wondering how long. Otherwise, I'd shop again! Beautiful rug!!!!”

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Posted 2 years ago

“Good selection, good pricing, free shipping! Nice helpful on-line chat service people when I sometimes have trouble finding coupon or discount codes. So I will keep coming back !!!”

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Posted 2 years ago

“It was easy to find exactly what I was looking for and to place my order. Thanks!”

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Posted 2 years ago

“Our 2 patio rugs arrived promptly and look very nice; they're sturdy, lay flat; we'll see how they hold up.”

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Posted 2 years ago

“Liz was very helpful in customer service. I have not received them yet, so I do not know about the quality. They were promised the first of May, therefore for the 4 stars instead of 5.”

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Posted 2 years ago

“If I was only rating customer service, I would give this company a 6 out of 5. I worked with this incredible Customer Service Specialist named Ali. I have never in my 65 years had customer service as efficient, professional, and compassionate as provided by Ali. I ordered a Loloi rug on 29 Oct, my card was charged the very next day, but I didn't receive the merchandise until 19 May (7 months later). Everything that could go wrong went wrong: inordinate delays in shipment, the wrong color rug ordered, my rug was misdelivered to Pennsylvania, then Virginia (I live in NC), and finally the rug delivered was damaged (cut). Ali called the Loloi company on numerous occasions to check the status, she hounded FedEx and discovered the rug was in PA, then VA, and she convinced them to overnight the rug to NC. When I discovered the rug was damaged, she immediately locked in the last one in inventory and had it sent to me. All the while Ali kept me informed via emails and even phone calls, this young lady is simply amazing. If Rugs Done Right were smart, they would immediately promote her. I finally have my new rug and love it, it looks gorgeous. Every time I look at it, I will be reminded of the outstanding customer service Ali rendered.”

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Posted 2 years ago

“The color of this rug is spot on! It's exactly the color I wanted. I also love how thick the rug is. Although, there is an excessive amount of fluff coming out of the rug when I vacuum it. A couple of yarn loops will have to be trimmed up as well. Hopefully it lasts.”

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Posted 2 years ago

“I ordered two deep blue runner rug, however what I received were the wrong color - silvery-grey.”

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Posted 2 years ago

“Great site! clear pictures! easy to navigate!”

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Posted 3 years ago

“color was as shown. rug arrived within days of ordering.”

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Posted 3 years ago

“communications were prompt and courteous, but one might wish more sympathetic considering the outragious wait for delivery.”

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Posted 3 years ago

“Easy to maneuver through and make purchase.”

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Posted 3 years ago

“The rugs are beautiful and pricing was incredible, however delivery was a disaster....I was call by a delivery service and was told I had to be home for the delivery.I changed my day to be home for the delivery and the late mopping of the delivery was called and informed it was canceled......so a week and a half later I was called on a Saturday out of the blue, the rugs were being delivered that afternoon. Came around 3 in the afternoon and of course it was raining and I had them put in the garage...signed off on the delivery......a couple hours later I went to move the rugs and realized the plastic was torn and ripped to shredded on both upon further inspection one of the rugs was severely soiled.....at that point as I went to look at the paper work and read that i needs to claim upon delivery. I had the rug cleaned as i really love it and knew I would get any help.”

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Posted 3 years ago

“I bought three rugs from this company. My 7' rug is beautiful. The colors and design are vibrant and colorful. The picture does not do justice to the beauty of the rug. This rugs was deliver on time and I am writing about both orders, since I did not get a request for the first order. My second order was late and I order them a month after I received my first order. Rather than buy two 2'3' area rugs to match the larger rug, I purchased two black area rugs to lay by the entrance to the room with the larger carpet and one to go under my computer chair. The black color is bold with pale white oval circles to match the larger oval circles in the large gray/black and orange rug. I chose the same material, wool for all three carpets. The variety of available carpet designs, materials and prices are a plus. I received my large carpet on time. I had to call the company about my second order. After calling the company, the delayed carpets were immediately sent. There was no reason for the delay. My only suggestion to "RugsDoneRight," may be to send an e-mail to the customer notifying the buyer of a delay of the delivery and the possible future date to expect the of delivery. If not for this delay, I would have given the company five stars.”

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Posted 3 years ago

“Love the rug with one exception. The outer edge looks ragged. Needed to have some piping around it.”

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Posted 3 years ago

“Good price. Good Product. Shipping was very slow for my item.”

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Posted 3 years ago

“Great rug, great service. Fast and perfect condition. Not the Cheapest price though.”

Rugs Done Right 4 star review on 31st March 2021

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Posted 3 years ago

“HI - I would have given you five stars - but your returns are not free and are mega-multi step - Contact you before returning, receive instructions to return, print out return label and affix to package, get it sent back within a specified amount of time, and don't forget! Send tracking information to Rugs Done Right. Ciompared to businesses like Amazon and Room and Board, it's Returns Done Awkward. The returns were so cumbersome, I decided not to order the rug. What would returning a whole rug because it's the wrong color be like? Would it be approved? What if it isn't? The simpler and friendlier you make sample returns, the more likely someone is going to purchase a rug. Carol Gray”

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Posted 3 years ago

“Rug was great- just delayed in coming.”

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Posted 3 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews