Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received area rug quickly. Nice choice.”

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Posted 4 years ago

“My order clearly shows a border on the rug, which it does not have. the description of the colors are way off from what the picture shows. What was suppose to be red/orange flowers are mauve/pink. And now I read that it will cost me to return. Until this arrived I was treated well by the staff and was contemplating ordering more rugs. I am waiting to hear back. The rug delivered is no where near the picture.”

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Posted 4 years ago

“Ali is amazing. She takes care of her customers. We will do a lot of business because of her kindness and great service. Thank you.”

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Posted 4 years ago

“Rugs done right have wonderful to work with, they have helped me through my orders, which I really appreciated, including returning a runner that I unfortunately ordered in the wrong length. Their quality, and prices are unequaled, I will continue to order with Rugs done right in the future.”

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Posted 4 years ago

“Your team provides excellent service! There was a big delay with our order, but your staff was always very communicative and helpful. We finally have our rug and it is absolutely perfect. Thank you so much!”

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Posted 4 years ago

“My rug is perfect!!”

Rugs Done Right 5 star review on 14th May 2021

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Posted 4 years ago

“I bought the Oxford Oushak R67 Ocean Glacier Rug 9'0"x12'0" - Rectangular and it was delivered in January, 2021. To this day, I am still vacuuming everyday and I get a canister full of dirt and silt. The rug has a horrible odor that I can not get rid of. I got a decent price for the rug but I ended up with a filthy, smelly rug. I should have paid full price at Ballard Designs and received a nice rug. I can't get this rug clean and it's too heavy to rollup and return so I'm stuck and out $2,800. I would not recommend this company of buy at your own risk.”

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Posted 4 years ago

“have not received I would like a pad”

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Posted 4 years ago

“Website was easy to navigate. When I had a question, the live-chat provided a quick an easy reply.”

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Posted 4 years ago

“Poor service”

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Posted 4 years ago

“While I love the rug I don’t love the lack of communication regarding the delay in delivery . I waited over two months and the only correspondence was on my end. I would get “it should be her soon” but that was it. Unfortunately I won’t be purchasing here again.”

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Posted 4 years ago

“The rugs arrived as pictured. beautiful rugs and great quality.”

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Posted 4 years ago

“Although I have not received my rug I am super impressed at the response time of Rugs Done Right. The minute I email them about something they respond right away. Also, initially, when I emailed them the exact rug I was looking for they sent back an ad picture with my rug in a very short time. There was no question at all as to whether it was the correct one. As for pricing they can’t be beat. I checked pricing with 4 other companies and Rugs Done Right was the most competitive. ~ Janet (Spokane, Wa)”

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Posted 4 years ago

“Absolutely great customer service! Rugs we ordered were amazing quality!! We had a damaged return, and a replacement with exceptional service that was seamless! We purchased 2 rugs that are gorgeous, and will be ordering a third!”

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Posted 4 years ago

“Very peasant costumer person Jen. Love her work helping me.”

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Posted 4 years ago

“The fact that you offer samples is really wonderful. It’s hard to tell colors from a computer screen. Great job! And thank you for the easy return. Both of these make it much more likely I can purchase from you.”

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Posted 4 years ago

“Love the runners thanks so much”

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Posted 4 years ago

“I have yet to receive my rug and I have contacted the delivery companies (have been given 3 different locations to call). None of them have updates. Waiting on a rep from rugsdoneright to get an update.”

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Posted 4 years ago

“Ordered April 13 and still have not received it”

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Posted 4 years ago

“Love my new rug. Looks great in my bedroom.”

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Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews