Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the rug”

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Posted 4 years ago

“Love my rug...everyone who has visited me recently has complimented me on this rug”

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Posted 4 years ago

“Good service and quick delivery”

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Posted 4 years ago

“Rugs Done Right had the best pricing for my selection, a well known and popular brand. Further more the customer service was tireless in tracking my order and keeping me up to date on a purchase that was made during the pandemic. Great company to do business with.”

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Posted 4 years ago

“Absolutely beautiful!!! I am so happy with these rugs. They go so well with my southwest decor.”

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Posted 4 years ago

“I ordered two deep blue runner rug, however what I received were the wrong color - silvery-grey.”

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Posted 4 years ago

“Great customer service.”

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Posted 4 years ago

“I could not have asked for a better experience buying a rug from RugsDoneRight. The online service and response from sale support was perfect. I was immediately informed of availability and ship time and was given a price considerably less than what I was expecting. The rug came right on time and in perfect condition. My next rug will be purchased from them. I would highly recommend you do the same.”

Rugs Done Right 5 star review on 4th May 2021

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Posted 4 years ago

“Rug arrived coming apart. I sent an email and they have yet to respond.”

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Posted 4 years ago

“Bought a rug, hated it and now cannot return it due to it being on clearance, I would not recommend this rug company to anyone!”

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Posted 4 years ago

“great company, alwats there to speak to you in person . Delays i've experienced were due to the manufacturer and not Rugs Done right. the Rugs i rec'd were gorgeous, high quality and great price”

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Posted 4 years ago

“I am very pleased with my purchase of 2 area rugs. They arrived quickly and were packaged to protect the rugs. I will purchase from them in the future as needed. The amazing low prices and free shipping were also incentives to buy.”

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Posted 4 years ago

“My item has been pushed back several times and they do not reach out to inform you of this.”

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Posted 4 years ago

“Even though the rug I wanted was out of stock, the online rep offered me a "code" so that I could still order it and be assured that it would be fulfilled.”

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Posted 4 years ago

“This rug was ordered on 8/29 2020 and I just received it today. I was never notified that it was back ordered or a reason for the delay. I assumed I had been scammed by the internet. I did reach out once in November and was told my order was processing nothing since then. I’ve since bought a different rug and will be returning this rug.”

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Posted 4 years ago

“Rugs Done Right did everything right! The customer service was throughout the process was outstanding. Ali provided status updates regularly for my backordered rug. She was eager to help, extremely enthusiastic and knowledgable. The Momeni rug was worth waiting for--it is well-made, beautiful and perfect in our home.”

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Posted 4 years ago

“The customer service team was wonderful (Jamie) and accommodating throughout my selection process. Very responsive and flexible which I truly appreciate. I bought my first rug and as a direct result of Jamie's service have bought a few more with plans to continue buying...we just bought a 4k sqft house with all wood flooring so we have a lot of area to cover! Great selection (albeit a little overwhelming). I think the function searching by colors is great in theory but could use some refinement. Also, I wish you could search by pattern (like solid color, floral, geometric, etc.) instead of just by design type. That said, overall really impressed with the site but mostly the stellar customer service!”

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Posted 4 years ago

“I love the rug”

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Posted 4 years ago

“Rug I ordered was exactly as shown on the website. It arrived very quickly too. Guess I should mention the price was great too!! I am very happy with my purchase and love the rug I chose.”

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Posted 4 years ago

“It was a great help when I wrote to Customer Service. I looked high and low to replace a rug I had already bought from you. Someone had spilled coffee on the rug, it's impossible to get the stain out. Customer Service was able to look up old orders of mine and told me exactly what I had bought. I just like the rug so much it goes well in the kitchen. I have a duplicate in our entrance way as well.”

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Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews