Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the rug material, but I ordered light blue. They looked light blue in the picture, but they look grey when they arrived here.”

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Posted 4 years ago

“Rug was wrapped very well. It met all my expectation for quality, color, size and pattern. I would not hesitate to make future purchases from RugsDoneRight.”

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Posted 4 years ago

“Your customer service is great.”

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Posted 4 years ago

“I ordered a rug March 3, 2021. I emailed your company March 15, 2021 requesting an approximate shipping date and was told it would be 4-6 weeks longer. My complaint is that I had to reach out to you for my order status. I feel your company should have corresponded with me about the delay. If I had known it was going to take 6 weeks to get my rug, I would've ordered elsewhere. It's good business for the company to keep their purchasers notified and/or updated on their items. I've been notified today, April 16, that my rug has been shipped.”

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Posted 4 years ago

“It was quick and easy and seems to of been correct”

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Posted 4 years ago

“Rug arrived in good time wife is happy.”

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Posted 4 years ago

“I have not received the rug but so far they have all of my questions and emails. The price was also one of the lowest. I will buy from Rugs done right again.”

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Posted 4 years ago

“It took a very long time to ship, but costumer service contacted me many times to update me.”

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Posted 4 years ago

“i ordered this rug in november, and it didn't get here until mid-april.”

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Posted 4 years ago

“The customer service is out of this world. I’m so pleased with how responsive and helpful the staff was and it made me all the more confident about choosing them for my purchases.”

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Posted 4 years ago

“color was as shown. rug arrived within days of ordering.”

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Posted 4 years ago

“I am very disappointed in how long it took to get this product. Though it is nice I would not likely to purchase from anything from y’all again”

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Posted 4 years ago

“IT TOOK 8 MONTHS TO SHIP MY RUG”

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Posted 4 years ago

“Person on customer service knew nothing about the rug I was considering and mad Eno offer to try and get my questions answered. Additionally, she did not have a very helpful attitude!”

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Posted 4 years ago

“Beautiful carpet. Rugs Done Right had it in stock where others had a backorder. Arrived within the time quoted in excellent condition. Would recommend Rugs Done Right to anyone wanting excellent quality and service.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Received rugs yesterday. Very nice! Rugs were in stock when other vendors were backordered on same carpets.”

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Posted 4 years ago

“Reluctant to write a review as it's too much of a hassle & expense to return, but this rug smells so bad I banished it to the porch. I’ve purchased other rugs from this company, but never had this issue. This rug smells old & musty. It is pretty, however, no place inside as it makes every room I placed smell old & musty.”

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Posted 4 years ago

“I ordered it in September and still haven't received it yet. I've checked in nearly every month and was told I would receive it one month out and it kept getting pushed and pushed. It's supposed to arrive soon (7+ months later) - so we'll see!”

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Posted 4 years ago

“I ordered a rug that was advertised as 7-10 day delivery time. I called to confirm delivery time and was told it would actually be 5-6 weeks from time I called to confirm. It’s been over 6 weeks and still no rug. When I called to check status, I received an email stating how “lucky” I was to be on a list of people who would eventually get this rug. In the meantime, my card was charged for a product I still don’t have. That charge should have been put on hold till rug was out for delivery.”

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Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews