Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my rugs in about 3 days, the colors look just like they did on the site, and they are just beautiful, I am thrilled with my purchase!”

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Posted 5 years ago

“I NEVER GOT MY RUG!”

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Posted 5 years ago

“Beautiful rug, well packaged. Thoroughly enjoying it.”

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Posted 5 years ago

“My experience with customer service has been excellent. They are very helpful.”

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Posted 5 years ago

“Rug was quickly shipped, and I'm very happy with it.”

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Posted 5 years ago

“Received rug in good condition, on time, and it looks exactly like it looked online. I love it!”

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Posted 5 years ago

“This rug went very well with our new bedroom makeover. Thanks!”

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Posted 5 years ago

“I placed an order for a very small rug on January 22, and as of March 13 have not received it. I received an email notification that it should arrive tomorrow - 51 days after I placed the order. Ridiculous!”

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Posted 5 years ago

“Problems happen, but fortunately the folks at Rugs-Done-Right are as patient as i am. While we waited for offshore manufacturer to fulfill order, they were willing to accommodate my requests to re-bill the order. Oh... and the price was unbeatable, with a discount applied AFTER doing a price match. Last not least the rug is very high quality and we will be proud to have it in our home. Thanks to Jamie, Mary, and Heather!”

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Posted 5 years ago

“I love the way the rug looks. But when you walk on it or have you feet on it you can feel the bottom of it. It feels like small marbles underneath it. I brought a rug pad thinking it would make it better. I've had better feeling rugs for less the money. I just remodeled my house and I splurged on the rug and it doesn't seem like I did. My son has a simple shag rug that he paid $150.00 less for and it feels better then this. 😏😔”

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Posted 5 years ago

“Hi, everything went very smooth up to delivery of my order, then it fell apart at once. I think you should provide a delivery service that actually will deliver into the home not just curbside. I would have be willingly paid for the delivery charge on a 4,500 dollar purchase. It is not good enough to recommend task rabbit or whatever services are out there to have to be arranged by your customer, this is a major hassle for someone who just spend that kinda money. So there should be a full service delivery option through you guys. Otherwise I loved everything about the purchased though RugsDoneRight. Thanks”

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Posted 5 years ago

“I just purchased a large quantity of smaller rugs. The customer service was phenomenal. Both Jamie and Jessica each responded to me via chat or email with any questions I had. I have ordered previously so I know the quality of rugs is great. I now know that the service has remained superb. Excellent!”

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Posted 5 years ago

“The rug was EXACTLY what I expected. What I didn't expect was that I would receive in 2 days....super fast service.”

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Posted 5 years ago

“Excellent ,clear website , good price great product fast delivery ..very professional..Thank you.”

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Posted 5 years ago

“Love my rug!!! Searched the internet for months determined to get the best deal on this very rug! Started at $410 in my search - got it for $250 from RugsDoneRight!! Wonderful experience from beginning to end!!!”

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Posted 5 years ago

“Deposited my payment before the rug was finished,still do not have a ship date”

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Posted 5 years ago

“Great selection, great prices, GREAT customer service .. rug was beautifully hand made IN AMERICA! and looks wonderful in my kitchen! Shipping was quick, will be shopping here again!”

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Posted 5 years ago

“Very good experience with the online chat. Responses to all questions were very helpful in deciding my purchase.”

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Posted 5 years ago

“Ordered a rug then tried to cancel same day. It was shipped and when I returned it was charged $158.00 shipping fee for a $323.00 rug. When it was received at Rugs Done Right they said it was damaged and wouldn't accept it. Neither the shipper nor I can see the damage they claim. A real nightmare!”

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Posted 5 years ago

“So far your customer service has been great! Keep up the good work. It’s hard to find good service today, so this puts you head and shoulders above others!!”

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Posted 5 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews