RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Product was what I expected.”

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“The prices were great. Customer service was outstanding but unfortunately the rugs I received were much darker than the picture and I was disappointed with the quality. Definitely not as described but this is the first time that has happened. Be aware it’s costly to send them back.”

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“Very good service”

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“Good quality rug, prompt delivery. Need to exchange for a larger size.”

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“excellent!”

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“Very effective and quick response”

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“I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.”

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“The service was great and the rugs are beautiful. Really loved them. Thank you”

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“Rug is exactly as pictured and very soft under foot. Excellent service and quality.”

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“Nice product, fair price and excellent customer service. Would definitely order from this company again.”

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“Really love the feel both under the foot and to the hand of this runner rug. I am going to be purchasing a large rectangle of the same in a few months. Colors are simply beautiful.”

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“great , price was right , phone person was friendly and polite , would shop with you again ..fred”

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“Excellent service”

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“Great service and I love the rug - was even better quality than expected.”

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“LOVE, LOVE, LOVE this rug!!! ❤️”

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“Beautiful carpet and fast shipping”

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“So far I have had a good experience.. Very helpful”

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“The rug was very well packaged. It had three layers to it. There is no chance of the rug getting dirty during transit. I unrolled it And put it down. I really like the colors. I thought they matched my decor very well. I think the quality is wonderful. It does shed a little, but that’s like all new rugs. You just have to vacuum them a few times to get the excess off. I will look at rugs studio again for my bedroom rugs.”