RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received outstanding customer service from The Rug Studio along with 13 of their very high quality rugs. Would not hesitate to recommend their service and and their rugs to any potential customer.”

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“The service I received was exemplary. I wanted more information about the yarn colors of a rug. Karla in customer service went above & beyond to get the pictures I needed in order to make a decision. I am ordering right now! Thank you for your help.”

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“It was very good. karla was my contact, and she seems very nice. Very quick response, and offered alternatives when purchasing.”

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“great design, plush and it is quality made”

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“Love this small rug by my door! The colors and depth of the pile is exceptional and it was quickly shipped! Thanks”

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“Nice Surya rug! Great price and delivery ahead of time”

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“Excellent, prompt service.”

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“Service was very good. Ordered a very large rug 9x12. Received it on time.”

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“I am thrilled with my rugs. The service was outstanding, my order was delivered within 4 days, even though the delivery was stated as one week. The rugs are very high quality. I have been searching for a good rag rug for years, and these rugs exceeded anything else that I've found. The only issue is that the colors were more muted than the picture that was on line. I actually am happy about that, because I thought they might be too bright for my space. I will recommend your company to anyone looking to buy from you.”

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“Good price, nice rug and quick shipping, nice rug. Thank you.”

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“Beautiful rug and fast delivery.”

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“Very happy with my experience. Rug was packaged well, shipping was quick. Would buy from Rug Studio again!”

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“great - thanks!”

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“From start to finish, the process of ordering, communication, and shipment went perfectly. The rug is gorgeous, and I couldn't be happier with my experience with Rug Studio.”

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“Thank you.”

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“Beautiful rug! Perfect!”

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“She is so polite and is there to help the customer.”

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“Excellent! Thanks, Karla, I'll place the order.”

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“Great, additional codes were offered. She was really helpful.”

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“Perfect. The rug matched the sample, non slip grip was easy to cut and size and delivery was executed according to plan. Now, how do I return the sample for the promised $45.00 credit?”

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RugStudio is rated 4.9 based on 3,249 reviews