RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a rug at Tug Studio and the online person was supper helpful and efficient. I recommend if you need help to ask.”

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“Great!”

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“I love the selection of choices and all the information that is provided online about each rug. The customer service is exceptional and I love that chat is available for quick questions.”

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“excellect”

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“When having difficulty completing the purchase of an area rug, the chat line operator, Karla, was response and helpful. Even tho I was in and out of the conversation as I tried different suggestions, she stayed with me and there was no "lag" in our conversation. Very much appreciated!”

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“quick and helpful”

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“prompt service and very courteous”

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“Great, chat person was responsive and polite.”

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“Just completed a chat to get some information, the response was timely”

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“Excellent and prompt”

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“Very Good. Website very easy to shop and easy to do search when looking for a particular size or color. Also, chat was very helpful and quite speedy”

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“Service and product are excellent. Love the Karastan rug that we ordered and received via free shipping promptly. I will order again from Rug Studio. Price is the best I have found.”

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“Karla was prompt and helpful”

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“I have purchased 4 rugs recently at various times. Each time I had s good experience. Once the rug sold out before my order could be filled and a representative called to say one had been returned and offered it to me. I accepted. He was very helpful. All rugs arrived timely and in good condition, The only improvement would be if tracking information were sent when the rugs are shipped.”

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“I've have bought several rugs off them. The rugs are all high end well made rugs. They last much longer than anything you can buy at the big box stores.”

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“Great! Nice site and Grace was very helpful during my chat.”

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“great”

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“I found the rugs I was looking for, nice selection”

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“Excellent service and product was great and affordable. Will recommend to my family and friends”

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“My online chat experience was excellent. Very prompt response and very good advice. Rug Studio is my new go to rug spot.”

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RugStudio is rated 4.9 based on 3,249 reviews